What Is SummitAI?
SummitAI is a market-leading artificial intelligence-driven IT and Enterprise Service Management Solution that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), an AI-driven Digital Agent, and Service Automation in a single easy-to-use software suite.
SummitAI transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.
Who Uses SummitAI?
Leading global enterprises across all verticals and regions. SummitAI's customers include large enterprises and upper-mid market segment companies, as well as MSPs.
Where can SummitAI be deployed?
About the vendor
- Symphony SummitAI
- Located in Los Altos, US
- Founded in 2011
SummitAI support
- Phone Support
- 24/7 (Live rep)
- Chat
SummitAI pricing
Starting Price:
- No free version
SummitAI does not have a free version.
About the vendor
- Symphony SummitAI
- Located in Los Altos, US
- Founded in 2011
SummitAI support
- Phone Support
- 24/7 (Live rep)
- Chat
SummitAI videos and images
Features of SummitAI
SummitAI Alternatives
SummitAI Reviews for Indian Users
Sunil
Louis
AI Powered ITSM Solution
Comments: Consulting and Implementation > Was great and admiring. The implementation and migration took 3 months overall. This shows their product and team capability.Support > There is a scope to improve on support.
Pros:
AI Powered Chatbot with Auto resolving capability is my choice and we have achieved 60%requests are auto resolved with no manual effort and Summitai ITOM helped to achieve 85% of monitoring event tickets are auto resolved. This is a greatest milestone of Summitai.
Cons:
We have enough and more of the features that helps day today. Obviously the UX can be improved for all End User facing screens.
Verified Reviewer
SummitAI review Telecommunications
Comments: Overall experience with SummitAI was frustrating as not know how to do a long of things, had to do some trial and error on my side. Then trying to get some of the customer support in India to understand what we want it to do was very frustrating.
Pros:
It has a lot of options you can choose from, very ideal for an IT company.
Cons:
The product needs to be more customizable, to be able to be used in a non-IT business. The majority of support is out of India and the language barrier as far as the meaning of every word is just not there. The implantation team seen to just build what you ask for and not show you how to do things. As administrator it would be nice to be able to create and do things on you own.
Rajesh
Rajesh Konanki Hexaware Technologies Summit AI Consultant.
Comments: It's very good product for ITSM modules and asset life cycle tracking under low budget.
Pros:
I am very glad to give this review on Summit AI, last 7 years onwards i am working as a ITSM consultant and supporting Summit AI for multiple clients in Hexaware. I love Summit AI ITSM module. It's very user friendly for all end users, analysts and amins. I love Summit AI Asset management life. It's also user friendly for asset management team.
Cons:
Below features we are expecting in Summit AI.1) List configuration. 2) Easy report on Service catalog variables.3) More user friendly on OLA engine.4) Discover suceess rate.
Alternatives Considered: Hardware Asset Management, ServiceNow IT Service Management, JIRA Service Management and Zendesk Suite
Reasons for Switching to SummitAI: If costumer/client expecting more development and more customize choosing ServiceNow.
Roy
Summit Review
Comments: Overall experience is good but the customer support and testing is really not up to the mark
Pros:
I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things
Cons:
Yes there are many actually like the reporting and the custom approval process and few things related to form level changes are very much restricted , except the SR from the other forms are not actually more customizable and the Asset management is not up to the mark, The CMDB does not have the bulk update option , this from the customer side we have already requested but still that has not been delivered almost for 3 years
