Description de Act!
Act! Premium est la solution idéale pour les petites et moyennes entreprises qui veulent améliorer leur communication, augmenter leurs ventes et fidéliser leurs clients sur le long terme. Act! Lire la suite s’adapte à votre façon de travailler. L’interface est accessible en auto-hébergement (Act! Premium Desktop) ou dans le Cloud (Act! Premium Cloud). Ou, vous pouvez tirer parti d'un déploiement hybride pour une flexibilité maximale. Afficher moinsQui utilise Act! ?
Act! est idéal pour les petites entreprises qui souhaitent satisfaire et fidéliser leurs clients, favoriser les avis positifs et attirer régulièrement de nouveaux contacts.
Act! ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Act!
Other great alternatives to Act!
Avis sur Act!
Rick
ACT was the best back in the day
Thomas
Love the ease of use for both entering data and retrieving info
Commentaires : I use it to track my clients and prospects and I can tell anyone the last time I made contact, what that was - letter, Email, Phone Call, etc. and it allows me to connect important info to any of my clients, prospects, friends and family.
Avantages :
The fact that I was able to use the product immediately with no instruction was a great pro. Entering data and retrieving info about a client is easy, and building history of calls, Email messages, letters in a record is great.
Inconvénients :
I am not happy with support as all they do is provide a fix when there is a problem, but not direction in how to build reports or use other functionality. I have had to fix the same problem with direction from their service group several times. If I ask for help with reports they tell me I need to find a consultant for that.
Sally
Basic CRM that does the job
Avantages :
ACT is easy to use and does what a CRM is supposed to do: manage contacts and contact information. It is easy to create contacts, companies, links and search for them. It can be used offline which makes it extremely convenient when there is no internet access (eg: business trips). The DB will synchronize when you are back online. Another thing is that it is an off the shelf product: it does not require any development to configure.
Inconvénients :
The software lacks customizable reports and dashboard. It is extremely complicated to setup a good dashboard with the reports that you need. There is not much options or flexibility, and the display does not always end up being right (missing items). So it is not the best for sales/opportunities management.
Réponse de l'équipe de Act!
il y a 2 mois
We love hearing from our customers Sally, and appreciate you taking the time to let us know how Act! is helping your business. We understand that you found some limitations around reporting and wanted to be sure you had access to these digital resources to help with your customization needs. https://www.act.com/resources/ If there are additional features you'd like to see in Act!, we'd love to know and invite you to please submit a feature request by visiting this URL. https://app.smartsheet.com/b/form/5833907456404e3d99cb5c440433f6a0 Thank you again for your feedback.
Darren
The worst customer support ever!
Commentaires : We have used ACT in its various forms since 1995. The current version in particular the Marketing Automation is very unstable and we have wasted hours of downtime with ACT technical support with no resolution. ACT now admit that other customers have problems with their marketing automation. Despite this we have been waiting 3 months for it to be fixed only to be told that its our problem not theirs!
Avantages :
When the software works it is good but the support from ACT is the worst we have ever experienced.
Inconvénients :
Act Marketing Automation does not work. We have battled with trying to get this working for over two years with appalling customer support and still no resolution.
Tracy
Act is great for marketing
Commentaires : Our marketing team is virtual and located all over the US. We use Act for all our marketing accounts. Our administration uses Act for business development as well as our marketing team for each and every campaign.
Avantages :
We have been using Act for 18 years. It's a nice product with as many bells and whistles thats needed for a CRM. Its easy to implement and set up databases. It has the necessary features for analytics and reporting for clients.We plan to upgrade to an Act cloud version soon.
Inconvénients :
The only feature I would like to see added would be an internal voip so that you could hit the call button and Act would dial automatically.
Paul
Alternatives envisagées :
A GOOD STABLE BASE FOR CRM ... JUST WISH ENHANCING WAS A LITTLE EASIER
Commentaires : We need ACT, and it is the core of what we do. We would like to see ways that we can add depth and richness to a good platfrom
Avantages :
I like the fact that a team of 5 can share effectively in real time, I like the ease of changing layouts and adding fields, and with Seamless the ablity to easily prdcue high quality documenation. It's link to outlook and ODBC is good and it is a stable, which being at the core of our business is a good thing
Inconvénients :
There are many things I think we could do to be more productive but can't, and we do see fields being changed or lost "by themselves". The web version was a poor version of the Pro, and we haven't been able to make it available when offline, which is a frustration.
