Avis clients sur RingCentral Contact Center

Appel sortant impossible

Avantages :

Si vous souhaitez recevoir des appels cela fonctionne

Inconvénients :

Qualité des appels et surtout impossibilité de passer des appels régulièrement et pendant plusieurs jours sans aucune raison. Actuellement et depuis plusieurs jours nous ne pouvons pas passer d'appels. Pour un logiciel d'appel c'est vraiment dommage. Le support nous indique que le bug est corrigé mais toujours rien.

Great for Small Virtual Law Office

Commentaires : We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Avantages :

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Inconvénients :

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Review for RingCentral Contact Center

Avantages :

We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.

Inconvénients :

So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.

Great tool for my setting

Commentaires : I really appreciate the ease of use of the product. It gives me multiple options for calling, video meetings with colleagues and clients, and customization.

Avantages :

Ease of use and the integration with Salesforce is the best feature for me.

Inconvénients :

I have not had the best experience with the web app, compared to the desktop app.

Worst Customer Service Ever without Exaggeration

Commentaires : I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

Avantages :

Multiple features at multiple levels of service and offers HIPAA compliance.

Inconvénients :

High Priced and poor customer service downgrades any positive reviews of this company.

Ring Central at Ease

Avantages :

THE INCOMING FAX LINE FOR THIS SOFTWARE IS WONDERFUL , ITS AN FAIR EASY TO USE SYSTEM As well as training and using the system is very easy.

Inconvénients :

i have not dislikes about this software.

Ringcentral has changed the way our company operates

Commentaires : It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10

Avantages :

It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.

Inconvénients :

I would like it if I could send batch text messages out to our employees to which they could respond to me only.

Has everything you need at a great price

Commentaires : I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options.

Avantages :

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Inconvénients :

The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

Review of Product Software

Commentaires : RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success

Avantages :

The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace.

Inconvénients :

We've not found anything about RingCentral that is difficult to use or problematic with integrating into our existing systems.

Excellent software for Call center industry!

Commentaires : Really great software, easy to run and implement, agents loves it and accurate dashboard with full information about performance.

Avantages :

Reports are so easy to run, accurate data and fast response.

Inconvénients :

Interface, could be better, needs to refresh and be more dynamics.

Efficiency

Avantages :

Very easy to use, self explanatory no issues

Inconvénients :

The fax could use a bit more options for receipt

Great product for property management call center

Commentaires : Great way for tenants to call in and inquire about rental properties or report maintenance issues.

Avantages :

Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service

Inconvénients :

The ability to call customers back from the app has a delay and poor sound quality, so I typically have to write down the number and call them back from a normal line. When I'm away from my desk and only have my personal cell phone, I prefer not to use it because I don't want tenants having my personal information, so this is the only main con.

Excellent voice quality

Avantages :

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Inconvénients :

It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.

Ring Central Contact Center Review

Avantages :

Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!

Inconvénients :

I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.

RingCentral

Commentaires : Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look!

Avantages :

RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage.

Inconvénients :

The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.

Solid VOIP App but not Always Consistent

Avantages :

Call clarity is really good if plugged into my company's network, I like that I can be on the phone and jump into a screen-share call within a few minutes without having to hangup the call.

Inconvénients :

Call clarity is very poor if using the app anywhere other than my main company network. Probably because I am on Wifi, but still a headache if I try to work from home or am out of the main office for the day. Occasionally, the calls that are sent to my team do not always connect to every team member despite everyone being available for the call. Can be frustrating because a few team members are forced to always take the call then instead of spreading the work load as expected.

Our primary use is toll-free number routing

Avantages :

It has a lot of options for setting up the routing for voice/fax, good tracking in the reporting, and has been highly reliable with only one small instance of downtime in 6 years.

Inconvénients :

It can be a bit awkward to get things configured the way you'd like. The UI isn't always clear about what each option does.

Work phone without the hassle

Avantages :

RingCentral is a great way for me to be able to separate business and personal contacts while still using one phone. Rather than carry two phones around, (one for personal use and one for work) I opted to use a phone number through RingCentral for work conversations. It is nice to be able to use a business phone number, so I'm not giving out my personal phone number to customers, but still be able to use my own phone. It's much less hassle than a separate work phone.

Inconvénients :

A few things about this app can be confusing. For instance, I have two RingCentral phone numbers that both work for my phone/account, so sometimes I'm not sure which number to give out. Also, sometimes I need to press '1' to answer a call through RingCentral, but other times I don't, and I don't really understand why.

We use ring central for our center phone system. It is very easy to use and user friendly. We like i

Avantages :

I love how i stay logged in when i click on my icon to start our day. The text box is easy to use. The fax feature is awesome

Inconvénients :

i don't have any complaints about this system. it works well for me and i enjoy using it. I was sceptical at first and do not feel that way at all now.

Good enough

Commentaires : I could go back if you cut the prices but I know you will not do.

Avantages :

Everything is proven, not really very easy to use, tons of capabilities. I'll create somehow an easier to do tutorial, I don't know how easy is to do that

Inconvénients :

Expensive for what it is, since there are different alternatives on the market, way cheaper. There are tons of other products out there for way better prices, you are charging for the safe proof concept.

Very useful tool.

Commentaires : Very good!

Avantages :

Using it in a medical field, less expensive than e-fax in the EMR, very easy to use, you can save all numbers by name, create your own facesheet, hippa compliance, can create multiple accounts, receive confirmation by email. Save paper.

Inconvénients :

It would like to have like software integration with the EMR, you have to “print” to send the fax, is time consuming.

Perfect Business Communication Appliacation

Avantages :

This software help my organization to have perfect platform to interact with prospects and clients. It also has us in managing our customer through effective communication.

Inconvénients :

The software is very expensive in terms of cost. It pricing policy must be reviewed downward to encourage more users.

VoIP Phone System

Commentaires : They need to hire people who are a bit more astute in figuring out the problems. The people i spoke with about a setup of a fax number did not have the answers.

Avantages :

We use this system for all of our real estate agents. It allows us to transfer calls directly to their cellphones. Works great

Inconvénients :

The set up is a bit confusing and takes time to figure it out. Not sure what you could do to make this easier but it maybe a quick setup and then we can go back and add to the features later.

RingCentral

Avantages :

I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.

Depends on day for Performance

Commentaires : Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app

Avantages :

It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently

Inconvénients :

Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out