Avis clients sur Lucky Orange

Progressif

Avantages :

exactitude dans les données transmise par le site

Inconvénients :

le statistiques des visiteurs n'est pas toujours juste ,il y a des visiteurs qui ne sont pas compter

BEST app to understand why your customers aren't converting

Avantages :

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Inconvénients :

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Has helped us offer better support and better track down customer issues

Avantages :

The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience.

Inconvénients :

The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results.

Lucky Orange is a Critical Tool at a Great Price

Commentaires : I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

Avantages :

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

Inconvénients :

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Great beginner visitor snapshots software

Commentaires : I always use lucky orange whenever i launch a new product or a new ad on a new landing page. It tells me the effectiveness for the customer, what customers want, and why some people don't even buy things on my store. It tells me sometimes what a customer is like as well.

Avantages :

It is very easy to check what a customer does, where they glance at, and what pages they go to on my site, and what they interact with.

Inconvénients :

I did not use the analytics or heatmap software. I feel that there is not much use as I need to individually look at each snapshot video for me to get the most out of it.

Haven't seen an orange orange visitor yet :-)

Commentaires : Lucky orange allowed us to see pretty much all of the visitor information that was important to us right out of the box. The UI is so intuitive and this really helped us get started without too much trouble figuring out where to find stuff. At some point in time, we needed to export some visitor data but the feature was only available for heatmaps and to our surprise, they announced the feature just a few months later. Overall, we now make data driven decisions efficiently with lucky orange

Avantages :

Great and easy to use UI, feature rich out of the box with a wealth of information on website visitors, worth paying for

Inconvénients :

Live chat feature doesn't always show on website

A solid heat mapping solution for small to mid size businesses

Commentaires : Does a good job for a good price. Prices have since changed but capacities and services also changed along with it. Can't speak to new limits/pricing and tradeoff there.

Avantages :

Easy to set up and use. Does a good job.

Inconvénients :

Page visit/heatmapping limits can get in the way sometimes. Would be nice if it was easier to exclude certain pages to not waste capacity. I didn't hold this against them in the review, as we are on the lower tier so it is understood that there are going to be limits.

Easy to use, real time analytics

Commentaires : Lucky Orange has given our business the ability to track our customers real time experience on our site. It is often that through using Lucky Orange we find things about our site that we would have not been able to find. We really enjoy sitting back and going on a journey with our customers and then being able to iron out any barriers that may occur. It is super rewarding watching a customer get to the checkout.

Avantages :

The real time analysis and also the ability to track back into online user history and direct paths is really fantastic.

Inconvénients :

There could be some prompts to easily get into certain milestones as opposed to having to navigate

A great secret weapon to have

Avantages :

I like how I am alerted when someone visits my website including their location and how I can chat with them real time.

Inconvénients :

Currently I have nothing that I do not like.

Good tool for lead attribution

Commentaires : I have had a good experience but I don't think I would do it again as the cost isn't justified by the amount of use and value we get out of it. I would say the tools are excellent, but if you don't have the resource to fully utilize it then it may not be worth it.

Avantages :

I like the visitor section as this helps us to understand where our website visitors go before converting and what channel they come from.

Inconvénients :

I would like options to have fewer features I think, as many of the features aren't used by us, so a modular subscription service would maybe attract more customers who don't want all the features.

Really good tool

Commentaires : I like everything about it

Avantages :

The heatmap alone is enough to get me to use this software. All the features combined just make this a really powerful app.

Inconvénients :

Almost nothing. Can't think of any downside really.

Great website monitoring and UX analysis tool at a great price

Commentaires : Easy to deploy, loads of features, great price.

Avantages :

Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.

Inconvénients :

In the recent update, there was some bugs/lag in screen loading but this is now largely resolved.

Complexities in Customization + Simplicity in Presentation = Perfection

Commentaires : You all were very accommodating in extending our free trial period when I couldn't get our Support team to install the script in time. Very quick and friendly responses so far. Again, very well thought out UX/UI on you guys' part. I was surprised at how granular some of the settings got. We tend to be one of those... highly involved, particular type customers who have a lot of custom requests. We're also fairly techy, so we like being able to do things ourselves. I found you really thought things through without us even having to ask.

Avantages :

This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided!

Inconvénients :

The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps it clean and minimal, so I may just need to get used to it. I just found myself clicking around a few times trying to get back to whatever feature I was previously looking at. Maybe an expandable menu option that extends so you can see the items in each section right there on the left bar instead of having to click? Or hover-to-view option? But where people could disable that if they didn't need it.

Best heat mapping for the money

Commentaires : Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages.

Avantages :

The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.

Inconvénients :

The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.

Great software for analyzing traffic

Avantages :

This software has been a godsend when the need for troubleshooting reared its ugly head. We've used this on multiple occasions to identify or eliminate problems that were impacting sales. We had this "turned on" even when we weren't actively using it, and the info we are able to glean from the heat maps show us how to reformat our homepage for best customer experience. Also we use it to identify different shopping tendencies. Highly recommend Lucky Orange to anyone who has an eCommerce business that truly wants to be able to dig deeper in data in order to grow.

Inconvénients :

I had a difficult time disconnecting an old account for Lucky Orange, so between the 2 different versions it was tricky getting set up correctly. Unfortunately I waited until I was in the middle of troubleshooting after reinstalling (that was on me) so I wasn't able to tell if it was LO not working properly or my website. But customer service has always been EXCELLENT. This really isn't a complaint just don't do what I did and wait until you need it to have it live on your store.

Best Value - Lots of features

Avantages :

The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action.

Inconvénients :

The new interface needs email reporting, no other complaints.

Best value website monitoring service!

Commentaires : The portal is user-friendly and well-designed, and customer service is quick to respond!

Avantages :

I love that I can watch in real time and/or review after the fact. I can turn off "idle" time so that I can see how people were interacting without wasting my time watching long pauses. But at the same time I can see where people are pausing and try to figure out why.

Inconvénients :

There's nothing not to like about this software! If it were possible to have the recording start immediately, they would be nice but I believe this is just a limitation of the internet, so sometimes it takes a moment or two before recording starts.

The best tool to understand your users

Avantages :

The possibility to view in real time what the users are visiting

Inconvénients :

Not fully compatible with all kind of browsers, for some specific versions the tracking don't work as well as usual.

It was just eye opening, we found out where our advertising money went

Avantages :

A very big improvement for analyics software, you can see your website through visitors eyes, and control what they should see. A great tool for understanting where your advertising money go, and you can learn so much more from UX design to targeting ppc or social media, every channel matters, every improvement moves the bottom line from red to green.

Inconvénients :

The free trial was great, if I am not mistaken one free month. Sometimes the live function does not work properly, that being said I did work more with recordings.

Great tool to track daily traffic to my site

Avantages :

One of my favorite things about Lucky Orange is the fact that early in the morning, I get a report on the number of visits my site had the day before.

Inconvénients :

Sometimes I can't see a visitor's screen in real time. This functionality is important for understanding if some products are good visibility and attracting people's attention.

Great software

Commentaires : This software is certainly helping me fixing my online store and making it better from day to day!

Avantages :

This software helps me spot the possible mistakes or malfunctions in our online store. I have changed numerous things on the store because of noticing them on Lucky Orange.

Inconvénients :

I don't have enough time to watch it all :-D

Cheaper alternative to hotjar that does everything I need

Avantages :

Data visualisation is excellent, UI is very easy to navigate, and installation is very easy.

Inconvénients :

Would love the ability to export dashboard analytics into a csv or pdf would be nice

Track Visitors to Site with Accuracy

Commentaires : I had to test a lot of softwares before I finally landed upon Lucky Orange, and it delivered everything I asked for. Using the real time statistics, I was able to revise the landing page and generate more leads( an increase of 45%).

Avantages :

1. Lets you track website visitors as per the region/device etc 2. The best feature of the Lucky Orange is that it records user sessions to help the marketing team understand what feature etc needs to be present where. 3. Similar to the second point, dynamic heatmaps provide data on the user movement on the screen(lets you design the webpage accordingly, A/B test CTA buttons) and so on 4. Keep tracks of conversion funnel and other metrics in real time

Inconvénients :

1. Because I had read up on the product long back and knew what I was looking for, it wasn't complicated for me. However, the website could use a bit of redesign to give it a more relaxed appeal. 2. Dashboard needs a little tweaking from UI/UX perspective

Want heatmaps for your ecommerce, go for lucky orange

Commentaires : It's affordable and best.

Avantages :

Very easy to use interface and even the funnel feature is very useful for e-commerce.

Inconvénients :

I don't see a lot of cons, but maybe adding things like angry clicks is a good idea.

Very good software!

Commentaires : Excellent!

Avantages :

Easy to use and friendly UX framework. Functions also very useful and accurate.

Inconvénients :

Maybe integrations could be more. They will update this soon I hope.