Avis clients sur Kixie PowerCall

Saved us a ton of money for a simple trackable dialer

Commentaires : Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Avantages :

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being. The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast. I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Inconvénients :

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

A good phone software, with a few bugs.

Commentaires : Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in the past. The ease of going to an account and clicking a single button to dial has reduced my time between calls by over 65%, which is nice when you are cold calling sales prospects all day long. Less down time means more dials, means more sales.

Avantages :

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

Inconvénients :

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

The Best Phone System on the Market

Commentaires : Kixie has been great all around. Good support, very advanced system. Deploying it was made easy by the staff at kixie.

Avantages :

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Inconvénients :

The system is very complex, and could benefit from being slightly more customizable.

My experience hasn't been the greatest with it.

Commentaires : My full experience with it is not the greatest. It is down weekly to where I can't make calls, receive calls or text. Also, it doesn't connect very well with CRMs so all I can see is numbers but no names from contacts that are inputted into the CRM so sometimes it is a bit of a guess playing with it or just takes extra time to be effective with it. 2 out of 5.

Avantages :

I think the best thing about Kixie to me would be how it records calls. Those recordings are very easy to access and are typically good quality so they are pretty useful when needed.

Inconvénients :

The lack of good connection with CRMs. It doesn't connect very well to the point where it allows you to use the information already inputted into the CRM to make my job easier.

Fischer Homes LOVES Kixie!

Commentaires : Kixie has been great! We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic!

Avantages :

The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.

Inconvénients :

Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.

Kennedy Painting Feedback

Commentaires : The benefit of tracking, recording, voicemail drop, and CRM integration, there are ALOT of pros with using Kixie!!

Avantages :

Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!

Inconvénients :

I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!

Great Product and Great Support

Commentaires : The SMS program is fantastic, and the support is top notch. [SENSITIVE CONTENT] responded to my question within minutes, and then maintained communication over multiple days until my question was answered. She escalated the question when I explained the setup and got a technical engineer's input. She went as far as was necessary to get my an answer, and as a business, that type of support is greatly appreciated.

Avantages :

We are implementing the Kixie business SMS integrations with Hubspot, to automate SMS messages and allow a team to respond to messages as they are available

Inconvénients :

Hardly a negative on the software, but I was figuring it out on my own. At first support said the integration I was trying to do was not possible. But they were also very helpful and very responsive.

Kixie is great

Commentaires : Very great, we are glad we went with them over the others.

Avantages :

Helpfulness of the support. Easibility of use.

Inconvénients :

That I do not know how to properly work all the funtions as i am learning them through experiance.

Greatest dialer you can get.

Commentaires : I am a user. I have been using this service for over a year in the real estate business, it has been awesome, we can listen to recordings and it's well known that what is not measured cannot be improved.

Avantages :

This dialer has been a game-changer for us. We love the calling and texting system.

Inconvénients :

Nothing. Some bugs here and there, but everything gets resolved quickly.

Integration and Automation

Commentaires : Overall Kixie Powercall performed well and we are satisfied with it as the replacement of the previous system.

Avantages :

I really liked how Kixie was able to integrate with our CRM and also provided a like of automation tools to help our salesteam work efficiently.

Inconvénients :

Some of the configuration/reporting should be more customizable

Troubles from Day One

Avantages :

The unlimited US/CAN calling and texting made it worthwhile for our organization, which does on average 20 hours of connected call time for our sales team.

Inconvénients :

The system has had frequent bugs, delays and outages every month. We have not had a month of stable use. The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team. The platform itself feel incomplete, compared to the market. Lacking critical features and reporting function.

Easy to get onboard, but beware when leaving

Commentaires : The platform was fine and had the essentials we needed when scaling our company, but as we left for a more robust platform they left our company without inbound or outbound phone services for multiple days during our busiest time of the year. Seemed like they just didn't care anymore now that we were cancelling, even though I would have gone back to them if the new dailer hadn't worked. Because of how poorly I was treated I would never suggest someone use this platform, and beware leaving it if you're already on as the experience was the worst I've received from a provider and frankly felt very vindictive.

Avantages :

It was easy to use and the unlimited option does provide some value if you're in a high call-volume role

Inconvénients :

When letting the kixie team know that we were going to leave their platform they completely botched the porting of our numbers and cancelled us earlier than the contract states. In response to our complaint that we no longer had access to our numbers they spent over a day trying to blame me instead of helping me gain access to our numbers. Horrible process in the end and has made me never want to use this provider again as they treat you like dirt when you leave their service.

Shout-out to the Kixie Team for Being an Integral Part of My Business!

Commentaires : Sign up for the trial to get a sense of how it works since it’s free for 7 days and takes two seconds to setup. Kixie integrates great with my CRM, saves me ton of time, helps keep me organized, and eliminates manual logging tasks. Like I said before, I can’t even remember what it feels like to make calls before using Kixie. I dial 100 customers a day to grow lead generation and create interest for our sales team. I constantly track my call reporting which keeps me focused on reaching the dial numbers and average call duration. This is huge in making me stay competitive with my team so I always reach my sales goals.

Avantages :

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts. Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down. Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit. Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Inconvénients :

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

Features and Benefits Galore

Commentaires : Our business is 80-100 employees and we've had Kixie for about a year and a half. Great back end customer support for those rare time it's needed. It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions. We continue to find new features and benefits the longer we've had it.

Avantages :

Click to call, voice mail drop, SMS templates, CRM integrations, easy to use phone app and real time tracking with dashboards have all made the productivity and management easier and more enjoyable for each team member.

Inconvénients :

Not really, they continue to take the feedback and work on improvements. Such as sending text images and integrating with custom modules.

Hubspot on Steroids

Commentaires : I will never use Hubspot without Kixie again. Connection Boost with Local Presence alone 10X'ed our connection rate.

Avantages :

Click to call, Voicemail Drop, and automated documentation saves so much time and leads to more connections

Inconvénients :

Being without Kixie when HubSpot updates/changes it's CSS, and it takes a day or two for Kixie to update.

Worth a look

Commentaires : I was very please with the way they send you tutorial videos when you get started which cut the learning curve sharply.

Avantages :

very innovative company to watch out for. The uptime to use product is very impression..No high level IT knowledge needed.

Inconvénients :

Set up a conference call on the fly is one area I think that they can invest in.

Kixie review

Commentaires : It has really been amazing and gives complete satisfation with respect voice clairty and connectivity.

Avantages :

The call barging is smooth and the connectivity is really good with proper voice quality

Inconvénients :

The cost is on higher side when we compare with go auto dial also skype.

Power Dialling an extensive database

Commentaires : Overall, Kixie has been great and is helping us to accomplish our ultimate goal. I manage a massive database of 30k+ prospects, and utilizing the power dialler feature has allowed the team to churn through the list very effectively.
On the support side I've been working with [SENSITIVE CONTENT] and he's been amazing! A huge help at customizing and optimizing the tool to fit our specific needs.
[SENSITIVE CONTENT] is extremely knowledgeable and always very quick to respond to any inquiries.
I work with many vendors and account managers daily and [SENSITIVE CONTENT] is top of class, sincerely.
I appreciate everything you've done for us [SENSITIVE CONTENT]! I truly appreciate you, thank so much

Avantages :

Affordability, simple deployment, ease of use, ease of on-boarding, excellent reporting and analytical features, excellent on-going support and account management

Inconvénients :

The tool is a bit buggy at times, but this has improved significantly in just a few months. Kixie is great at deploying numerous app updates and patches to resolve any issues.

Makes my job easier

Commentaires : Recording calls for training as well as documenting content during sales calls

Avantages :

The ability to click to call and being able to send and receive text messages

Inconvénients :

When receiving incoming calls it is not always easy to identify who is calling me and its difficult to find that person in my CRM prior to answering the call. One of the older versions made that easier, now when I have an incoming call I have to identify the person on the phone and then search my CRM for their account which causes delays and initial confusion.

I enjoy working with Kixe, Kixie allows my work experience to be more efficient, and productive.

Commentaires : The benefits are limitless. The time it saves me, just in using the power dial feature, is huge! I love how I am able to view calls, listen to calls, download call for Quality Control Purposes. I can even send calls that I had to my supervisor, and use to train new employees. Love Kixie!! Highly recommend!! I consider it to be valuable on so many levels!

Avantages :

Kixie allows me to track my calls; view call history; dispose of my calls in order to understand how each call was used; I can easily view, and download each call for Quality Control purposes; I can easily call contacts by using the click to call...without having to manually dial, and organize contacts.

Inconvénients :

Just learning the functionality, which really didn't take long. : ) Anything that is new, can be confusing, and of course change can be difficult...But the change, and learning experience was well worth it!

Kixie is a great tool for small businesses to save time.

Commentaires : Great - Did what it needed to do allowing me with quick follow-up with leads - Saved time with VM drops and SMS follow-up. Easy to get notifications on new messages

Avantages :

Kikie worked very well allowing me to quickly move on and leave Emails, SMS and VM drops on new leads. This saved valuable time for me to do my other responsibilities.

Inconvénients :

The price point gets higher than others when your organization grows - Great for small businesses below 10

Amazing System

Commentaires : I use it daily it's great and I'm happy to have it. The SMS templates are great and efficient

Avantages :

Everything. Caller ID, how it integrates with our CRM, the text messages, the SMS templates. the VM drop

Inconvénients :

Sometimes there are glitches, but it happens with technology

Simple to use, fantastic customer service

Avantages :

We have a call center environment where our reps are outbound dialing all day. I need our software to be dead simple to use and Kixie fits the bill. Training takes less than 5 minutes.

Inconvénients :

User interface is a little out dated (hard to tell when certain features like 'do not disturb' are on vs off), but it sounds like they're making changes there which is great.

Kixie Review - TargetCRM

Commentaires : Overall, I would recommend this to any future prospect.

Avantages :

Really like that it syncs w/SFDC, helps me better manage my time

Inconvénients :

Like that it pushes my calls to Teams, but hate that there's a delay in the call when talking to customers.

Easy integration and quick to use

Commentaires : As a fully remote company, my team needed ONE phone number for our contacts to call to reach an available ear. Giving our contacts the option to route their call directly to a specialist with their own extension came in handy.

Avantages :

Loved the synced up logging feature of notes to the contact record in our Hubspot CRM. My team could complete a call/text/voicemail and the timestamp and notes from the correspondence were automatically added to the record. Helped keep us on the same page!

Inconvénients :

I am not sure that there was a downside other than getting a few stubborn team members to adopt it. Perhaps there could be more video tutorials to make it easy to onboard slow-adopters.