Fishbowlのレビュー

Powerful, Affordable Inventory and Order Management Software

製品を使ってみた感想： Stated simply, Fishbowl is the best in it's class, period! Easy to use, incredibly effective and affordable Inventory and Order Management Software.

良いポイント:

Fishbowl offers and unparalleled ease of use. Our whole team was trained and up and running in hours. You simply won't find another software package with the range of features and reliability at this price range. It easily bests other software packages costing 3 times what Fishbowl costs!

改善してほしい点:

Their call back support could be a little faster, but it's still likely better than most software companies.

A Great All Around Product For Inventory

製品を使ってみた感想： Fishbowl has helped us save money by being able to control everything from inside and not having to hire multiple 3rd parties to make connections. Fishbowl continues to add and upgrade the software to what consumers ask for.

良いポイント:

Fishbowl software is easy to use. I like that you always have step by step instructions and some videos to help guide you. If you don't find what you are looking for, all it takes is an email, and support helps you as quickly as they can.

改善してほしい点:

The only negative issue I have while using Fishbowl software is with the reports. Even though they have multiple reports to choose from, I feel as some of them can be upgraded to include more than one product a t a time. Example, when searching for a product that was sold on a particular day, and you have more than one size of the same product, it would be nice to be able to select as many products as you want to look at versus one at a time.

Fishbowl Review

製品を使ってみた感想： Based on our overall experience I would give Fishbowl a 6 out of 10, with their main issues being everything outside of the software. If you have patience then this is a good value, if not walk away quickly....

良いポイント:

I like the ease of use with the Sales Order Side of the product. When the software is set up correctly it is almost flawless, and really makes the ordering process go much smoother. The interface is easy to use and easy to train new employees on.

改善してほしい点:

The service and support are the worst I have ever dealt with. We paid dearly for the implementation of our data and if I say the words half ass that would hardly describe what they were able to accomplish. Getting someone to try and fix anything is nearly impossible, so we took it upon ourselves to correct all of their implementation mistakes. 3 months in and we still find implementation errors every day that we are correcting. When we attempt to use support their chat feature is useless, as the reps are answering multiple chats at once and it takes 5 minutes between comments for them to come back to you. If you call be prepared to sit on hold for at least an hour, and then they still wont be able to assist you most of the time.

Don't buy Fishbowl

製品を使ってみた感想： I paid a lot of money for this software for my small and growing business. Training was expensive and took many weeks. Integrations with Quickbooks and my Sales channels were buggy and resulted in hours of extra work to edit changed sales orders and sift through garbage data sent to QB. A few months ago I uncovered a bug with how data was sent to Quickbooks that totally screwed up my books. Two different support people logged on and watched my workflow, confirmed I did everything correctly, and verified it was a program bug. A ticket was created and then....crickets. Nothing. I followed up repeatedly for weeks. For a while I got assurances that the "best people" were working on it. Eventually no one would reply to my emails, not even my account rep. They completely abandoned me so I switched to Katana which has been awesome for my needs. I've never been treated so poorly by a software company EVER. Maybe they have chosen to abandon their smaller clients in favor of bigger ones.

良いポイント:

At first the customer support was great. You could call and a human would answer the phone and log into your screen and help you quickly. Those days are over apparently.

改善してほしい点:

Fishbowl support has gone in the toilet. The phone menu you get for support doesn't even have an option for just solving a workflow problem or explaining an unexpected error or problem. They have the call back feature, which can take hours, if they actually call back. They promise to look into problems and then don't.

Technical Support has hit rock Bottom

製品を使ってみた感想： I have been using and loving Fishbowl for the past 5 years. In the past 12 -18 months the technical support has plummeted. I believe the took on new ownership and since then they have made phone support useless. As I write this I have been on hold for over 45 minutes. They give you the option to leave your number but I have yet to receive a call back from them. Really sad to see what has happened to what was a great organization

良いポイント:

Software does the basics for small retail and manufacturing operations

改善してほしい点:

Report generation is rigid and difficult. We ended up extracting all the data we needed to an external tool

Overall my experience with Fishbowl has been positive, it has evolved a lot since we started in 2013

良いポイント:

From an administrator standpoint it is very easy to implement and maintain. From a end user standpoint it is very easy to train new Fishbowl users, all modules are designed with the end users ease of use in mind. Technical Support personnel are very knowledgeable and usually isolate and fix and issues quickly.

改善してほしい点:

I wish the reporting side of Fishbowl was more robust, Home Care Industries is a manufacturer they rely heavily on making sure raw materials are on hand or on order to meet customer orders. Having a true MPS or MRP as part of Fishbowl with be a great enhancement.

Professional community, conversations about work and salary

良いポイント:

It's interesting to discuss salaries and compensation with other users. More of a personal aspect than Glassdoor as you are able to have a discussion

改善してほしい点:

Not a lot of users from Civil Engineering industry, not many posts in my company Fishbowl channel

Poor Customer Service!

製品を使ってみた感想： We wish we would have purchased this ERP software from another company. Buyer beware!

良いポイント:

The software is basic at best. We should have done more due diligence before purchasing.

改善してほしい点:

I am writing this review solely on the poor customer service we received once our initial onboarding was done. You can never get a live person when you call the company, voicemails, and emails to your account manager are never returned, and it took calling technical support and having them reach out to my account manager to get him to finally contact me. My issue is still not resolved.

Inventory done well

良いポイント:

Integration of various areas of business done very wellMaintaining the data is simple

改善してほしい点:

Sometimes the interface gets slow, which needs to be changed

Great software for beginners in marketing.

良いポイント:

I really enjoyed the amount of fonts and how user friendly the interface is.

改善してほしい点:

I was really disappointed in the cost of fishbowl. If it was more affordable my business would be using it more often.

Inventory Management

製品を使ってみた感想： Inventory syncing with Amazon, Ebay and Shopify makes our life easier. ORder processing in Fishbowl is another winner. Great for the price...

良いポイント:

Inventory Management syncs with Amazon, Ebay and Shopify. Order processing under one roof. Ease of use for my staff.

改善してほしい点:

Data migration needs to be more hands on with your team.

Works great for Small Manufacturer

製品を使ってみた感想： I love the ease of analyzing each piece of our manufacturing process.

良いポイント:

Ease of Quickbooks Online integration, ease of cost analysis

改善してほしい点:

Reports are not as easy to manipulate as some programs

製品を使ってみた感想： We are a Head Start agency that uses FishBowl to purchase, track, and issue inventory to 60 Head Start classrooms and agency departments. Our system uses SharePoint, which is accessed by each classroom/dept. to place their order which is in turn sent to the approving supervisor. Once it is approved, it goes to the Purchasing office were it is imported into FishBowl (all done electronically within the magic of computer land...and the IT department). We started looking for new inventory software when the software we had did not support the Windows 7 that we were upgrading to. We needed a fully integrated inventory software program that not only supported our classrooms, but would provide the Finance dept. with the information they needed. One of the features I like about FishBowl is that as soon as Purchasing processes the classroom/dept. request, an email is sent to the requestor letting them know Purchasing has received their order and it is in the process of being filled. When the order has been shipped, another e-mail is sent to let the requestor know the order is on it's way. This email feature has greatly reduced the number of calls received from our classrooms requesting status on their order and when it will be sent to them (I really, really like it). We have set up reorder points and default vendors, which makes placing orders to replenish warehouse stock easy and nearly effortless. Each vendor has their own part unit of measure and unit of measure conversion, which makes processing receipts magic (well almost). The tracking feature on a warehouse part has helped to track expiration dates on food (milk, yogurt, cheese, etc.). The expiration dates are printed on the packing slip that goes out with each order and helps us resolve expiration date issues. FishBowl will also let us know an item is nearing its expiration date prior to processing the shipment. Another feature of FishBowl that has come in handy is the ability to monitor specific warehouse stock. I use the feature to monitor our milk products (Soy, Lactaid, Rice Milk, Goats Milk, etc.) to make sure we have enough on hand at all times to ensure we receive Federal reimbursement for meals served. These items are monitored on a daily basis due to their sensitive nature. The Dashboard tab provides a quick synopsis of sales, purchase orders, RMA,s etc. The first two FishBowl tabls I look at are the Monitor and DashBoard tab that will let me know the health of our inventory and status of orders. Thumbs up to the programmers that wrote these features into the system. Sales orders and back orders are easily maintained and monitored. I can process order requests, and hold them until such time as I need them to be processes for shipment. FishBowl provides us with reports on classroom expenditures (food/supplies or combination). We maintain two warehouse identifyiers to identify our supply items from our food items. There are custom fields that can be added to input processing that can further help in processing specific types of reports and tracking data. Prior to using FishBowl we had trainers from FishBowl give us module by module training and help us set up and transfer data from our old inventory system to FishBowl. I cannot say enough good things about the help we received. Note: The online help and training is a great resource also. FishBowl provideds many features which we are utilizing and others that we will grow into. FishBowl has a different look and feel from the software we were using, but once we started FishBowl, it has become second nature. There is so much more about FishBowl than there is space to write this review. If you need more information please contact me.

Using Fishbowl for a year

製品を使ってみた感想： I've been using Fishbowl for the past year. I bought it for a few reasons. One of the biggest reasons for me was because it can allow me to save credit card information for clients who continually order through our company. Another reason I liked it, is because I could place orders from anywhere using one of the plug ins. But the biggest reason I purchased it is because of it's accuracy in inventory, and because of the depth of the software features, I know that when I expand and have more than one location, a warehouse full of vases, ribbon, and potentially open a wholesale location for a facet of the industry in addition to the flowers, I'm not going to outgrow the software. I'm not even using all the features right now, but I can't wait until my small flower shop is big enough to have 3-4 locations, and use the reorder points! I know that sounds silly, but the software has been so nice because I can scale it for what I need now, and grow into it. And it's PAID for. That always feels nice :)

良いポイント:

Encrypted credit card capture to charge recurring clients Stores pictures of the products that we sell Easy to add parts and products Lots and lots and lots of reports--- I don't think I've even opened half of them yet! I like how many features it has even though I don't use them all... it makes me think "When I get that far, then I can use this software to {fill in the blank} it's nice to know I literally have no limitations

改善してほしい点:

I haven't found anything yet!

Can be a great product but will depend on your personnel

良いポイント:

I'm an Advanced QuickBooks Pro Advisor and I specialize in Inventory set up and management. I haven't found any program with as many capabilities at such a low cost range as Fishbowl. Netsuite can handle what Fishbowl does but can easily go into the hundreds of thousands to setup and get started and I found the process very complex. Fishbowl on the other hand, can import from QuickBooks and have you set up and running in just a few minutes, though I stress that this should be used as test only. To accurately use Fishbowl it can take months to setup and learn properly. This largely depends on your current experience with technology, accounting practices and inventory knowledge.

改善してほしい点:

The support isn't stable. Depending on your time zone, you'll get a different team. Some zones, depending on the day and time, will pick up your call immediately and be very knowledgeable and helpful. Others will take a day to get back to you and you'll get someone who's only been there a few months but will confidently tell you something as fact and you might find our later they don't actually know what they're talking about. However, the online wiki is very detailed so if you're someone who can figure out things on your own, this will be a huge help. Basically, I've found that most people who complain about Fishbowl are really complaining about inventory, which is hugely complex. But if you're a detail oriented company with personnel who don't cut corners, Fishbowl can be an excellent fit for you. Just don't expect it to be easy!

The Perfect Solution for Small & Large Businesses

製品を使ってみた感想： We've been successfully using Fishbowl now for at least five years and it's allowed our company to process orders and control our inventory to a point where everything runs smoothly between our manufacturing team and our front of house team. Fishbowl has helped turned our "mom and pop" business into a streamlined operation with customers all over the world.

良いポイント:

I have used other CRM/inventory management applications over the years and Fishbowl is by far one of the most robust, all-in-one solutions for our business. It's ease of use, stability, and accessibility has helped run our business for the past several years in terms of POS operations, inventory control, and handling purchase orders.

改善してほしい点:

My only complaints are that, under the customer tab, the SAVE and DELETE buttons are next to each other. Also under the customer tab, the check balance is next to the history button (which we have to utilize constantly throughout the day). If we accidentally hit CHECK BALANCE, the process runs and holds up Fishbowl for upwards towards a minute. Since this is not something that we utilize, is there a way to possibly disable that button?

Intuitive manufacturing, inventory control and distribution software.

製品を使ってみた感想： Overall, I am satisfied with purchasing the Fishbowl software for manufacturing bill of materials and inventory management. Have only been using for approximately one year but so far it seems much easier to use compared to the previous software that we used. We have only used the out of the box software. All other software's we use always required special programing which was always a hassle and large expense.

良いポイント:

The ease of set-up and use of the manufacturing process. Very intuitive and do not need to spend a lot of time training new people to use. Once we set up, new users can begin working with very little guidance.

改善してほしい点:

The training was good, but for a startup additional training time would be good after we are up and running. After the initial training I only heard from someone when they wanted to sell me something additional. No follow-up calls, emails or communication to determine if there were any additional questions or concerns. With software I always felt that good prompt support is essential. I still have issues with the QB accounting integration, and I receive zero support from FB.

Positive. Fishbowl performs its functions efficiently

製品を使ってみた感想： It replaced a very old and unreliable product. By integrating with QuickBooks, we greatly expanded the candidate pool for our accounting department. We were able to grow our business with lower growth in staff.

良いポイント:

The user interface allows new users to become proficient quickly. The ability to incorporate bar codes and product images is helpful. It is a great substitute for the Inventory module of QuickBooks if you need to do a lot of kitting and assemblies as well as calculating landed costs for imports.

改善してほしい点:

Report writing/modifying is cumbersome. End user is captive to Fishbowl or 3rd party authors. There should be more flexibility akin to Quickbooks for users to add/subtract columns of data as well as filtering by multiple criteria. Most filters are all/everything or just one Customer, Vendor, Part Number, etc. We also had to have custom reports created for some very basic inventory management reports - FB's main purpose. More end user input should have been/should be sought EDI implementation is possible, but through 3rd party providers and automating order processing is limited.

The Way Software Should Work

製品を使ってみた感想： If you are a small business manufacturer, this is the system for you. Don't even question the price. It is 1/10 the price of "enterprise" systems with all the features you need. If it sounds like I'm a fan-boy, I am. I love it when software works the way it should.

良いポイント:

The program is intuitive and extremely in depth. We a food manufacturer (coffee roaster) and we invoice through Fishbowl. We are not yet using the mobile app, so I can't talk about that. Unlike our accounting system (brand Q), one module smoothly integrates with the next. It is easy to administer and our users just get it. It is the standard by which other database systems should be measured. The integration with Quickbooks is painless. Fully automated and has never, never failed. I have not had one single

改善してほしい点:

Their chat support isn't the most knowledgeable. They do have the option of custom fields, but there isn't the option to make some fields visible/invisible. The server occasionally locks up, however, all you need to do is restart. No fuss.

Flexible, but not perfect...

製品を使ってみた感想： Downloaded the demo (most current version) and found most feature impressive and easily configurable. Minor little things bothered me, such as a non-standard DB, no easily accessible hooks, and limited printer support (we use BarTender Labels, and wanted to tap into printing them within FB, but had no luck). For me, this is a not a show stopper, but I've been spoiled with other ERPS, LIMS, PIMS, and MRPs.
Overall - it works with QuickBooks - which is great if you have to use Quickbooks, and it covers about 90% of your business rules out of the box. Again, flexible, but not perfect.

良いポイント:

The interface is slick and looks fun to use. The dashboards will keep even your most attention-deficit workers accountable with the easy to understand graphical display. For the price, it will get your small to medium sized business working with proper ISO practices without too many issues. I love that it's all encompassing and covers all the areas needed to properly control your finances within the manufacturing sector. Not too big, not too small. Comfortable.

改善してほしい点:

Understand that I've been doing informatics systems for a few years, so I'm used to having 'options', or at least access to an SDK so that I find some ways to trigger events. I'm also a Microsoft fan, so foreign databases and java scripts leave me a little intimidated. I'm also a cheap SOB, so if I can't do it, I'll be damned to pay a consultant to make my reports for me. That being said, if you like the generic reports and labels, this is a no-brainer, but if you're picky, it's slightly annoying.

Company Review

製品を使ってみた感想： Excellent

良いポイント:

Ease of use but especially the customer service. the employees are very knowledgeable of the product and how it should be used.

改善してほしい点:

I really do not have one . If there is a problem I can always count on customer service to assist.

Outstanding Logistic management Software

製品を使ってみた感想： Fishbowl has been outstanding for our business special with to manage stock and inventory it helps us to have a better management better stock control, we are happy with our experience with Fishbowl.

良いポイント:

All the features for the stock control, to tack the stock the full range of reports the customize dashboard. The purchasing and sales has great functionalities that make the management easy also it is easy for the user.

改善してほしい点:

When i have stock take i find difficult to note have some feature to support or make it easy, the only option is the cycle count file export and import.

Fishbowl Tech Support

良いポイント:

A knowledgeable support team and a WMS with many advanced features needed if an inventory management system.

改善してほしい点:

Overall, all good. But, plugins could be a bit more affordable to purchase.

Customer Support Saved Us!

製品を使ってみた感想： CSR in Customer Support saved the day with her patience, total understanding of Fishbowl, and being able to get us up and running again so quickly. She is very good at seeing the big picture of what needs to be done, and then pull in database techs and use her own expertise to quickly fix a complicated software problem! Thank you so much, CSR! You are awesome!

良いポイント:

We had to have a total reload, upgrade and re-enter inventory and parts for our entire company. We are a small company and do not have the breadth of experience to handle IT and software issues quickly. Thanks to Fishbowl and their support team, they filled the gap for us!

改善してほしい点:

instruction manual rather cumbersome, much easier to just call customer support. Hard to figure out solutions from the manual for non-IT oriented people.

Dive In

製品を使ってみた感想： It was helpful to "listen" to others share their experiences, whether it be the profession as a whole (educators, nationally), within the state, or in my various subject areas. Being able to go specific which bowl I was reading or posting to really helped the conversations and information be specific to my needs.

良いポイント:

It was nice to be able to connect with various chat groups that reflected my interests and needs, both personal and professional. The anonymity it provided allowed me to share more frankly within each group.

改善してほしい点:

I found myself repeatedly checking back on my posts to make sure I wasn't identifiable to others. My account would show a lot about me but luckily my posts did not. It would be nice if there were an option for each post: IDENTIFY ME or POST ANONYMOUSLY.