Pointel Configuration Management Solution
Cos'è Pointel Configuration Management Solution?
Pointel CMS is an online tool that provides complete visibility of the changes made in your Genesys cloud configuration management environment. It reports the user's name who made the change, the Scopri di più date and time of change, and current & previous values of the edited configuration environment objects. Different data visualization graphs available in this tool help contact center operators to explore the changes quickly, ensure changes and make their job significantly easier. Mostra menoChi utilizza Pointel Configuration Management Solution?
contact centers, Call centers
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Recensioni su Pointel Configuration Management Solution
Punteggio medio
Recensioni per dimensioni dell'azienda (numero di dipendenti)
- <50
- 51-200
- 201-1.000
- >1.001
Trova recensioni per valutazione
Kendra
CMS is awesome
Aspetti positivi:
I think CMS is great, the online configuration tools it offers are both practical and useful for everyone, I think it is one of the best companies in this field, since it has so much variety of content and is so useful and simple for customers, a wonder!..
Aspetti negativi:
I really do not have any complaints just good words about it, excellent quality! CMS does not disappoint me at all, it has no complexity and even someone completely oblivious to the subject, can use their services and understand everything without any problem and this is something that stands out, very useful for people who do not have much information about it !
Jose
Amazing program
Aspetti positivi:
I was looking for a program that would help me with the management of my web pages and finally I found it. CMS is a program that does not require you to have experience because it is really simple to use, so much so that it allows visitors to my pages to make changes. It is so effective that it shows me every little change that is on my website and also shows me who did it, it helps a lot to maintain order. The CMS has significantly reduced my working day since it is responsible for tasks such as promotion and keeping my page updated. I recommend this program because it helps to know who specifically made a change in the page and also can configure any error that exists. It is a quality product that helps development.
Aspetti negativi:
I have no complaints about the site, everything has seemed excellent to me so far, I will continue to use the service for a long time.
Utente Verificato
cms review
Commenti: my overall experience is good I work with this system every day so im pretty use to it
Aspetti positivi:
the way it intergrates customer information
Aspetti negativi:
having to reenter some customer information
Jeniriana
The perfect tool to improve the treatment of my clients.
Aspetti positivi:
Pointel allows me to have direct contact with my clients, creating a set of solutions oriented to each specific client. It also helps to minimize administrative expenses by offering profitable options that adapt to the level of my company. In a few words, it has developed a process to address the needs of my company and our clients.
Aspetti negativi:
This software is really useful because there is nothing more important than our clients, that's why I recommend it, because it is perfect to serve them with quality.
Brenda
Love to work with this company
Aspetti positivi:
Love to work with this company. Excellent service and great quality, without thinking again. I recommend it a lot, it's amazing how the difference is noticed with the great treatment it gives to its customers and the service it offers.
Aspetti negativi:
I really do not have any complaints about CMS. I'm very happy with the services offered, great job...
