SysAid
Cos'è SysAid?
La soluzione helpdesk di SysAid offre un luogo e una dashboard da cui puoi gestire tutto il supporto IT. In un unico luogo troverai tutti gli elementi essenziali di cui hai bisogno, tra cui un Scopri di più avanzato strumento per la gestione dei ticket, funzioni di gestione delle risorse IT, portale self-service e altro ancora. Potrai implementare in modo rapido e veloce il tuo helpdesk personalizzabile dal cloud o come software sul posto scaricabile. Durante gli oltre 15 anni di esperienza, SysAid ha servito oltre 100.000 amministratori a livello globale. Chiedi una versione di prova gratuita o contattaci per scoprire che cosa SysAid è in grado di fare. Mostra menoChi utilizza SysAid?
SysAid è adatto a organizzazioni di ogni settore e dimensione, dalle piccole e le medie imprese alle aziende delle classifiche Fortune 500. Dall'edizione di base a quella aziendale, SysAid offre qualcosa alle imprese di ogni dimensione.
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SysAid
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Recensioni su SysAid
Sarah
We can track resolved incidents and help customers solve them quickly
Commenti: The central hub for reporting problems and requesting help with information technology. With this application, corporate leaders may see how their IT department is performing as a whole. It also helps customers effectively report issues and request services.
Aspetti positivi:
Sysaid's incident and request management is excellent; the service is responsive and helpful around the clock, and any issues we encounter are quickly resolved. The ease of use for both our IT staff and our end customers. It offers every feature and capability expected of an IT service management system.
Aspetti negativi:
Reports and the dashboard's interface might use some work, as could the overall presentation. The implementation may be fine-tuned to match the new designs, and new features might be added to the reports and dashboards.
Edward
Alternative considerate:
ITIL Compliant ServiceDesk System with user-friendly self-service portal
Commenti: SysAid is our ITSM Tool. Aides us in implementing and monitoring ITIL procedures and standards. We register all of our incidents and requests thru the SysAid Admin (IT Technicians) or Self-Service Portal (other users in all departments of the organization). It has enabled our clients/users to monitor the status of their requests and reported incidents without the need to have emails sent back and forth or asking who was working on their issue. The self-service portal is customizable and can easily be branded to be uniform to the organizations needs. We are currently automating a number of forms and processes (like move requests, equipment requests, on- and off-boarding) thru the WorkFlow manager. Next steps will be the integration with JIRA (since the application has a number of integration options with Office Automation, Collaboration Tools, Monitoring Tools and Project Management Tools) and a more intensive use of automation tools (like self-service password unlock and reset).
Aspetti positivi:
-Ticket registration and tracking -Workflow management -Self-Service portal -Reporting and Feed-back/Notification -ITIL-Compliant -Flexible and Customizable
Aspetti negativi:
-Workflow Design is powerful but has a learning curve
Rafael
Not so great customer service.
Commenti: A help desk solution in which none was being used by the companies I worked in.
Aspetti positivi:
The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.
Aspetti negativi:
I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times. I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support. Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.
Akosua Tiwaa
Alternative considerate:
Sysaid, the Tool to Bridge Customer and Support Gap
Commenti: Overall, the product is great, aside minor issues, these issues when raised with support, they immediately assist and resolve immediately.
Aspetti positivi:
This is a really easy to use product, easily navigatable and pleasing to the eye interface
Aspetti negativi:
As an administrator, we experience lags that throw our tickets out of order, although set parameters have not been touched or changed
Thomas
Alternative considerate:
SysAid - Simple Solution, Big Outcome
Commenti: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
Aspetti positivi:
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience. SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Aspetti negativi:
I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
