Autotask PSA
Cos'è Autotask PSA?
Autotask è un software multifunzione basato sul Web che aiuta VAR, MSP e provider di servizi IT a vendere, implementare, gestire e fatturare i propri prodotti e servizi IT. I moduli integrati di Scopri di più Autotask comprendono service desk, CRM/gestione dei contatti, outsourcing, gestione dei progetti, amministrazione dei contratti, monitoraggio dei tempi, fatturazione, creazione di report e analisi aziendale, tutti eseguiti sullo stesso database e disponibili in qualsiasi momento da ovunque sia possibile connettersi alla rete. Mostra menoChi utilizza Autotask PSA?
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Recensioni su Autotask PSA
Garry
We use it daily and couldn't live without it!
Commenti: We run our entire business out of Autotask. It does everything for us as an MSP.
Aspetti positivi:
Autotask is about automation. It makes ticketing and billing processes standardized and automated. It has become our central repository for information. All service related issues, time spent, contracts, hardware, etc goes in there. I tell my team all the time, "If it doesn't exist in Autotask, it didn't happen."
Aspetti negativi:
Autotask support has historically been difficult, but is getting much better. Reporting is very powerful, but also VERY difficult to get your arms wrapped around it. It isn't something you do on a whim. If you have time to spend with it, you'll get good data. If you don't have time to spend, make sure you pay for some Autotask consulting time to help you.
Simon
Alternative considerate:
Autotask a sledge hammer for a nut?
Commenti: Overall its doing the job so we continue to use it. It is expensive for what it is but if its not broke don't fix it.
Aspetti positivi:
Its thorough and excellent when working with multiple organisations.
Aspetti negativi:
Its very convoluted. This means its very flexible for sure but it can also be a bit of a mine field.
Carl
Autotask is good for smaller organizations
Aspetti positivi:
When we were a smaller company it worked well. Once we grew past 15 users the software was difficult to configure to work with.
Aspetti negativi:
No good workflows/ways to configure ticketing.
Jaden
Autotask is great as a ticketing system
Commenti: Overall I would recommend this software. We use it daily for a few years now. It is great for documentation and tying it to the company. The ticketing works well and the alerts are great.
Aspetti positivi:
I use this product every single day as our ticketing software. It is great. It is easy to create widgets to track metrics as well as keep account of tickets. I also like the ability to create configuration items and easily tie them to the company they go with.
Aspetti negativi:
Its a little slow to respond sometimes. It does not like when you are trying to edit/save two tickets at the same time. Other than that not much complaints.
Elizabeth
Alternative considerate:
Great for Large Teams
Commenti: Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I was working with.
Aspetti positivi:
Autotask PSA is a great option for large teams. It is fully customizable, offers a wide array of features, and has an excellent, hands-on onboarding process. It is a great option for large teams.
Aspetti negativi:
This software required quite a bit of manual set up for tasks I needed -- things such as automatically sending emails to clients on ticket updates, changing fields from required to not required, etc. For a very small team, onboarding was a bit onerous.
