SpotOn
What Is SpotOn?
SpotOn powers small and midsize businesses with the digital tools they need to run and grow, supported by personal service and delivered at a fair price. A leader in fully-integrated restaurant Read more management systems and small business technology, SpotOn offers end-to-end solutions which include marketing, website development, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Read lessWho Uses SpotOn?
Whether you’re selling in-person, online, or on-the-go, SpotOn makes it easy to accept payments quickly and securely.
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SpotOn Reviews for Indian Users
Rick
A True Game Changer
Comments:
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
Pros:
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
Cons:
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
Sunny
Alternatives Considered:
It really is "Spot ON"
Comments: Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.
Pros:
The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.
Cons:
There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Ganesh Reddy
safe place to stay spoton
Comments: SpotOn is one of the quickest developing programming and installment organizations with complete, cloud-based innovation for organizations of different kinds and sizes. Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks, further develop the client experience, and increment benefit. From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing ventureSpotOn is one of the quickest developing programming and installment organizations with complete, cloud-based innovation for organizations of different kinds and sizes. Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks, further develop the client experience, and increment benefit. From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing venture.
Pros:
Eatery proprietors share a large number of similar battles in overseeing and developing their organizations. Issues, for example, continuous venture level announcing, administrative center updates quickly accessible on all stations, including their internet requesting website, controlling work cost, and finance revealing. Furthermore with the combination with outsider conveyance benefits, the expense reserve funds by disposing of client mistake is ending up an enormous element. SpotOn Café gives the instruments and assets that are important for free thinkers as well as multi-chain public brands
Cons:
SpotOn Eatery is a cloud-based retail location arrangement that empowers organizations to smooth out processes connected with food requesting, tableside installments, client maintenance from there, the sky is the limit. The web based requesting usefulness empowers organizations to make custom menus, acknowledge online demands and divert the request to the kitchen on an incorporated stage.
SpotOn Response
last week
Thanks for the thoughtful review, Ganesh! We appreciate the time it took for you to share your experience with us.
Lyman
Misleading and poor funtionality
Comments: Misleading product functionality information and usefulness to our industry. Referral platform is not as presented by the rep. Equipment fee for canceling not properly disclosed, the rep even told us to keep our current processor in case we did not find Spot On useful so we could easily cancel without missing a beat. Glad we did but the extra $400 in fees for equipment/ canceling was not mentioned.
Pros:
More advanced appearance and equipment could be moved around our showroom..
Cons:
Programs were faulty. Constantly having issues and error warnings. We had to try different downloads and programs and still had issues.
SpotOn Response
last month
We're sorry to hear about the challenges you've experienced with our financing and cancelation terms. In looking at your account, your financed hardware must be returned or otherwise paid for. We hear your frustration about this and are actively working to find a resolution. Thank you for your patience and understanding.
Kristen
Alternatives Considered:
Excellent Customer Service
Comments: Credit card processing deposits and reports are off all the time. I have a spreadsheet I use to tie out the amounts reportedly paid by credit card and deposited into our account.
Pros:
The customer service team is excellent! Calls are answered quickly by your knowledgeable and friendly staff.
Cons:
It does not connect data to quickbooks so we have to use a bridge app.
SpotOn Response
2 months ago
Thanks for your feedback, Kristen! We appreciate the time it took to leave us this review. We hope to have better integration features updated soon.
