HungerRush

Using Revention POS puts an independent operator on the same playing field as the big chains.

Comments: The POS has saved me & made me money. Saving payroll with quick driver drawer balancing to having all th elittle upcharges programmed in. It really opened my eyes to the 'numbers' & numbers don't lie.

Pros:

I researched POS systems for a few years before choosing Revention. I was very impressed with the marketing capabilities of the system, but as time went on & saw the possibilities of the system I realized I now had the tools to really run a business. The delivery module is more than I could expect, this alone has saved me time & money. I find it very easy to prgram menu items & coupons...The integration of online & mobile ordering platforms is incredible & let's my business run smoothly. I have always had good experiences with their 24/7 support staff & they go the extra mile to get any questions or issues I may have resolved.

Cons:

You got to keep up with technology. Revention is always a step ahead of me & I am the one that never seems to be caught up with all the things this system can do.

Revention POS

Comments: In the restaurant industry you have to have a great POS system to operate efficiently. Revention works great, and the customer service is fantastic.

Pros:

It is a great system. The ordering system is simple and efficient, the reports are thorough, it seems to be able to do everything I need it to do.

Cons:

As the system gets older little glitches are starting to appear. I believe updating the system would help

They promise a-lot but most basic things in the system doesn't work. They grow too quick too fast.

Comments: This system can be great, only if they can truly care about their customers. They care about you if you have at least 25 plus stores. The way they treat me: they really don't care about my business, I am too small for them.
They need to stop advertising false claims about their system.
They need to go back to their system and fix all the bugs before coming up with something new and don't let the new things run until you fix the problem 100% Am I happy? Hell no. Can they make me happy? For sure they can but they are more focused on getting new customers. If I already didn't have the Revention my POS would be Toast.

Pros:

I have been using it for the last 8 years with 5 stores. At each store, we have about 4 stations with KDS. I really want to continue using it because we already have it and we know how to use it.

Cons:

SO many problems. 1-Their credit card machine doesn't work 50% of the time it would say CC expired, yet it does not. They have no solution to fix that. We even changed the credit card machine. (Big company as Hungerrush, how that can be right? 2-Their apple pay doesn't work 3-Their online ordering has so many issues. Many customers can't order due to their address won't show up. It's also outdated. 4-No one in this company actually cares about the customer. It must be their culture. They only care about you until they make their sales with you. 5-Good luck if you have a serious problem with the system. Because their regular tech support can't fix those issues. You will need a call back from High tech. God knows how long that will take 6-They keep advertising they work with 3rd party delivery companies but yet I haven't found 1 that actually works with their system 100%. Example: Chowly orders were showing as Pick up instead of 3rd party delivery or Uber..etc (imagine this Friday night and u got 100 3rd party deliveries Pick up along with 100 regular customers to pick up. Disaster" I spent 3 months with Revention to fix that issue and nothing. Why would you advertise that Revention work with Chowly/Ordermark when it really doesn't 7- Never trust their installer to make things right. Out of 5 Installations, I only got one good installer who truly cared about what he was doing.

Great for pizzerias

Pros:

HungerRush is great for pizzerias. They have a very robust pizza platform that options such as toast and square lack. They also have many featuers that are built right in, such as caller ID, online ordering, rewards, and gift card. Other services may require add ons for this.

Cons:

They nickel and dime a bit. Every time they add a new feature they charge extra for it rather than including it. I feel like these should be built into the service. They also announce new products but don't make them available for smaller units for a long time. I've been waiting for one feature for over a year, but they keep pushing me back to help the larger chains. I understand that, but it's still bad form.

This POS is the best!

Pros:

Very user-friendly, meaning training new employees is quick and easy. Programming new menu items, specials and coupons is a cinch! And if problems do arise, their 24/7 support is amazing and friendly.

Cons:

So far we have not have any complains about this product! If we had to have one complaint it would be the price - that being said, it is definitely worth the investment!