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GoFrugal Reviews

4.4 (189) Write a Review! India Local product

About GoFrugal

ERP made easy for Retail, Restaurant, Distribution & Enterprise businesses on the digital path helping them stay competitive

Learn more about GoFrugal

Pros:

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need.

Cons:

This creating a lot of financial trouble for us.

GoFrugal ratings

Average score

Ease of Use
4.4
Customer Service
4.0
Features
4.4
Value for Money
4.4

Likelihood to recommend

8.2/10

GoFrugal has an overall rating of 4.4 out 5 stars based on 189 user reviews on Capterra.

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Filter reviews (189)

Safraz
Safraz
IT Consultant in Trinidad & Tobago
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Bang for your buck!

5.0 2 years ago

Comments: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Pros:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Cons:

No cons so far. However I have to populate this field.

GOFRUGAL Technologies Response

2 years ago

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Verified Reviewer
MD in India
Verified LinkedIn User
Retail, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Fast updates on government mandates and custom requirements.

5.0 2 years ago

Comments: Safe and Good.

Pros:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Cons:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

Alternatives Considered: TallyPrime and MARG ERP 9+

Reasons for Switching to GoFrugal: Had more features with options for scaling and customization than alternates. TS enterprises ,the distributer explained everything very clearly to satisfaction.

GOFRUGAL Technologies Response

2 years ago

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Vikas
Owner in India
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Best software for retail

5.0 2 months ago New

Comments: User friendly , fast working and easy learn and best to train any one

Pros:

Billing easy to do , inventory management is very good and User friendly

Cons:

Gosecure due to multi data- base so I am unable to use

Ravinder
SEO Manager in India
Education Management, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

OK Service

3.0 2 months ago New

Pros:

Manage Stock and reports and inventories

Cons:

Online Kits preparation for orders and inventory management

Prateek
Owner in India
Retail, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Go frugal is good software

5.0 2 months ago New

Comments: good

Pros:

online, order easy & gosure is easy to use & user freiendly.

Cons:

None of the above, i led all the features.

najmal.k.v
Head technical operations in India
Retail, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Software for chain stores

4.0 2 years ago

Comments: Good product

Pros:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Cons:

Pos application can be faster little more

Alternatives Considered: Omni Retailer and 6DX

Reasons for Choosing GoFrugal: We were looking for a complete centralised package with instant support. This software have these

Reasons for Switching to GoFrugal: It had almost features i were looking for. And communited to developed new features and service availability day and night

GOFRUGAL Technologies Response

2 years ago

Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.

junaise
retail business in India
Retail, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

genuine reviews

3.0 2 years ago

Comments: Your product is ok but service is pathetic

Pros:

Reports and it’s a user friendly software

Cons:

Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side

Alternatives Considered: Ginesys

Reasons for Choosing GoFrugal: your software is user friendly and i like your features

Reasons for Switching to GoFrugal: Representatives are friendly and you have enough features and i feel more comfortable while using it

GOFRUGAL Technologies Response

2 years ago

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

ARCADEUS
ARCADEUS
Systems Administrator/ICT Service Desk in Kenya
Verified LinkedIn User
Retail, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Suam Hardware Ltd With Gofrugal

4.0 4 years ago

Comments: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Pros:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Cons:

No customer reward program on the Android app but soon it will be worked on

Gagan
Owner in India
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Gofrugal Best software

5.0 2 months ago New

Comments: Very Nice software, Live chat support helps and after sells is also good

Pros:

User friendly , easy to use , fast processing

Cons:

using from a long Time But do not found any thing that is least usefully

Verified Reviewer
owner in India
Verified LinkedIn User
Hospital & Health Care, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Best software of market

5.0 2 months ago New

Comments: I am using from a long time and it is best software.

Pros:

User friendly , fast working and easy learn,

Cons:

Account easy is so tuff to use and it is not same as software

Soumya J.
Manager - IT in India
Retail, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use feature packed software within budget

5.0 2 years ago

Pros:

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Cons:

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

GOFRUGAL Technologies Response

2 years ago

Dear Soumya, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Yes, we have worked along with the third party payment, CRM integrations, you can get in touch with Ushatirtha Das and discuss on it.

Shaikh
Owner in India
Electrical/Electronic Manufacturing, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Sams

5.0 2 years ago

Comments: Ok

Pros:

Security and reports gst but it is easy to operate

Cons:

It promised me a picture to be added to the quotes which is pending and returning a damaged item or under warranty is a issue

GOFRUGAL Technologies Response

2 years ago

Dear Mr Shaik, Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Prem
Director of Operation Department in Malaysia
Retail, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Optimal Solution for Business

5.0 2 years ago

Comments: Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system.

Pros:

Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.

Cons:

I dont find one when i compare gofrugal with other software.

GOFRUGAL Technologies Response

2 years ago

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

MIKE
Manager in Lebanon
Computer Software, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Great software for Very good Price

4.0 4 years ago

Pros:

As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable.

Cons:

The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module.

Deepak
Owner in India
Retail, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Nagarik stores

5.0 2 years ago

Pros:

sales bill feature and to maintain stock as well as the ordereasy app for online orders.

Cons:

Some of the features of ordereasy app should have been a little advance that would have helped in more orders

Vikramjit
Owner in India
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

A complete data management package.

5.0 2 years ago

Pros:

Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.

Cons:

No cons find yet. (within an experience of 2 years.)

GOFRUGAL Technologies Response

2 years ago

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Verified Reviewer
Senior Manager - Finance in India
Verified LinkedIn User
Electrical/Electronic Manufacturing, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Gofrugal | A Truely POS

5.0 2 years ago

Comments: Gofrugal | A Truely POS, user friendly software

Pros:

easy to use good customer support friendly behavior of tech support members Cheap in cost Inventory management E invoice feature is good and easy to use

Cons:

no phone support, need edit option in transfer out screen but overall experience with this software is good for us !

GOFRUGAL Technologies Response

2 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

GANESH
Accountant in India
Retail, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

REVIEW FROM NEELKAMAL

4.0 2 years ago

Comments: ITS OKAY. BUT SUPPORT TEAM SOMETIMES IS VERY SLOW. TIME TAKEN IS TOO LONG

Pros:

CONVERSION OF CHALLAN TO INVOICES. EASE OF USE IS OKAY I HAVE NOT TRIED

Cons:

INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE

GOFRUGAL Technologies Response

2 years ago

We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

Uday Krishna
Partner in India
Retail, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Great Business Development Software

5.0 2 years ago

Pros:

This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN] is the best person I have ever meet somebody from gofrugal.

Cons:

There is no negative point I found in this software.

GOFRUGAL Technologies Response

2 years ago

Dear Mr Uday Krishna, Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Manu
CIO in India
Food & Beverages, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

GoFrugal - Resturant Order Taking and Billing Software

5.0 2 years ago

Pros:

Functionqlly it has almost everything a restaurant wpukd need to undertake its ooerations, stock, accountimg, CRM & Kitchen Management.

Cons:

The Enterprise Version of this s/w is quiet expensive and prices itself out of market for resturants with less than 50 outlets..

GOFRUGAL Technologies Response

2 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Manish
Admin in India
Retail, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

admin

5.0 2 years ago

Comments: Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps .

Pros:

Simplest screen and User interface. It is simple to Operate.

Cons:

Support have to improve as there is some delay in solution and understanding.

GOFRUGAL Technologies Response

2 years ago

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Bhavesh
Proprietor in India
Apparel & Fashion, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

A must for any business & easy to use.

4.0 2 years ago

Pros:

The process to integrate is seamless & support team is quick to response. We have been associated with gofrugal for past 7+ years. We've seen continuous addition of new features.

Cons:

I wish the integration of our offline with online store would be possible. If yes, then should be seamless & bit economical.

Asheesh
Assistant Manager - Accounts & Finance in India
Retail, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

GoFrugal software is complete solutions for Retail/Electronics business.

5.0 2 years ago

Pros:

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need

Cons:

Reports - Regions Wise, report performance need to improve when we take huge data.

GOFRUGAL Technologies Response

2 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Naveen
Assistant manager (IT) in India
Food & Beverages, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Very good software

5.0 2 years ago

Comments: Very good experience support team very helpfull 24*7 support available in gofrugal

Pros:

Ease to use and understand as well as user friendly

Cons:

We are using this software from last 6 years Running smoothly

GOFRUGAL Technologies Response

2 years ago

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Suresh
Pharma marketing in India
Pharmaceuticals, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Non moving items alert needed software should see what is not moving. Auto expiry alert,

4.0 2 years ago

Comments: Day to day issues

Pros:

Pharma friendly. Good display.. Problems with non moving should be attended

Cons:

All good. We have to update all to get full results

GOFRUGAL Technologies Response

2 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.