Dialpad

DialPad has been a great service for our business

Comments: Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.

Pros:

Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.

Cons:

The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.

Artificial feature limitations soured my experience with Dialpad

Comments: Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Pros:

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Cons:

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Great system, easy to use. Very affordable

Comments: It worked when we were at a smaller scale very well. Once we became more advanced, we needed to get a more advanced system.

Pros:

This is one of the more simple and easy to deploy phone systems on the market. When you are in a fast growing startup, these characteristics are crucial.

Cons:

The multi line dialer was not up to par with what Ive seen on some other systems.

Disappointed

Pros:

The app option for sales people who are on the road.

Cons:

Our company was forced to use this by IT to save money. We constantly have dropped calls and when I do connect, it takes up to 45 seconds to hear the customer and for them to hear me. Not nearly as reliable as a landline.

Contact and call management system

Comments: I am still using it to make and track calls, so it'sokay for me.

Pros:

Dialpad is a contact and call management system. You have all the customers information like call history management.

Cons:

it's sometime difficult to establish the calls.