uContact
What Is uContact?
uContact is a Cloud & Omnichannel solution that allows users to manage all their voice & text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- Read more more enjoyable too. Thanks to its market-leader dialers, Bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better CX to their own customers in every interaction, through every channel. Jump to uContact and reinvent yourself. Read lessWho Uses uContact?
Is your Contact Center software underperforming? Improve your results with uContact, reducing costs and improving the productivity of agents and supervisors. The ultimate cloud & omnichannel solution.
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uContact Reviews for Indian Users
Juan Carlos
Amazingly complete product, great Price, and the best service.
Pros:
After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.
Integra CCS Response
3 years ago
Juan Carlos, thank you very much for your comments about uContact!
Vanesa
Great product and customer support
Pros:
"The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "
Cons:
For now we have no cons.
Integra CCS Response
3 years ago
Vanesa, we're glad to learn you found our solution intuitive and useful. Thank you very much for your comments!
Anis
Ucontact review - Abowen
Pros:
Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another.
Cons:
The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the redial option didst seem to call back properly ( it will go to voice mail when redialed or not go through), searching for customer's via would not be successful.
Integra CCS Response
3 years ago
Great feedback, Anis. We appreciate it.
Juan Martin
Excelent option for remote work
Pros:
During the pandemic, uContact allowed us to shift our operations remotely with no problems. Great tool.
Cons:
The software is really good, don´t have any complains.
Integra CCS Response
2 years ago
Thank you, Juan Martin! We're glad to have helped make your transition to remote work easier
Mauricy
The ideal solution for support of growth
Comments: Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.
Pros:
Modern and flexible business form.
Cons:
None.
Integra CCS Response
3 years ago
Mauricy, we're glad uContact helped you support growth. Thank you very much for your comments!
