Spiceworks
What Is Spiceworks?
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk Read more software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Read lessWho Uses Spiceworks?
IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.
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Spiceworks Reviews for Indian Users
Robert
Ideal free helpdesk for small to medium businesses
Comments: Overall I have been very happy with Spiceworks, especially the community of users.
Pros:
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Cons:
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
Matthew
Alternatives Considered:
Help Desk Where You Want It
Comments: Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.
Pros:
I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.
Cons:
The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.
Joshua
Ever looking for an IT Asset Management App to use ..... Spiceworks has it all
Comments: My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation.
Pros:
The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity.
Cons:
I haven't find any fault using the app, so there is non for me to write
Verified Reviewer
Great community, basic features and many integrations
Comments: Spiceworks was great to begin with but as the company grew, the features and requirements we needed also grew so we needed to move away. For a small company, this would be a great starting point.
Pros:
The helpdesk is the main feature of Spiceworks and works well, the community as well are very knowledgeable and welcoming which is great when you have any issues or queries, you don't need to directly contact Spiceworks Support but rather you can discuss it with the general community. The software being free is also a big positive because unless you're a big company, it's another expense which you can avoid and still get a great service desk.
Cons:
The UI was the most disliked feature of this software, it felt very outdated and the theme customisation was very minimal as well.
Donald
Spiceworks Help Desk
Comments: Spiceworks has been very good for us as a Help Desk software. My admins and users had an easy time in implementing this software
Pros:
Of course the cost since it is Free. Easy to deploy and users to understand
Cons:
Does not have all the features and reports that others have, but that is offset by the price
