Spiceworks

L'outil d'inventoring parfait

Avantages :

La possibilité de deployer le logiciel client automatiquement et sans effort.

Inconvénients :

La latence du logiciel est parfoit frustrante, cependant l'outil est transparent pour l'utilisateur final.

Ideal free helpdesk for small to medium businesses

Commentaires : Overall I have been very happy with Spiceworks, especially the community of users.

Avantages :

It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.

Inconvénients :

Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.

Help Desk Where You Want It

Commentaires : Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.

Avantages :

I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.

Inconvénients :

The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.

Ever looking for an IT Asset Management App to use ..... Spiceworks has it all

Commentaires : My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation.

Avantages :

The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity.

Inconvénients :

I haven't find any fault using the app, so there is non for me to write

Great community, basic features and many integrations

Commentaires : Spiceworks was great to begin with but as the company grew, the features and requirements we needed also grew so we needed to move away. For a small company, this would be a great starting point.

Avantages :

The helpdesk is the main feature of Spiceworks and works well, the community as well are very knowledgeable and welcoming which is great when you have any issues or queries, you don't need to directly contact Spiceworks Support but rather you can discuss it with the general community. The software being free is also a big positive because unless you're a big company, it's another expense which you can avoid and still get a great service desk.

Inconvénients :

The UI was the most disliked feature of this software, it felt very outdated and the theme customisation was very minimal as well.