WorkPal

Paperless, Quick and Efficient

Pros:

A few years down the line we will have our full service and works history documented and stored to refer to without having a large amount of physical paper stored in our office taking up space and being hard to navigate. New staff will need less instruction on finding these and reports arrive instantly.

Cons:

Could possibly be more easily customisable in what you provide to the customer.

Alternatives Considered: BigChange

Reasons for Switching to WorkPal: Workpal was referred to us by our phone providers, upon the initial demonstrations the WP staff were very helpful through the process and the price was reasonable.

Great software for asset management

Comments: Workpal have been great. They have been following up with us to make sure we are happy. They are offering options to help with any issues we have. I regularly get a call or email to see how everything is going.

Pros:

Workpal can fit their software to suit you. They can turn on and off features to keep Workpal as simple and straightforward as you need it. They can make the forms to suit you and their form controls are very good. Their developers are very obliging and very inventive at setting uo the system to suit what you need

Cons:

We couldn't have a test run with the software before setting up everything. If potential users could trial the software with basic forms I think it would make implentation much easier and give clients a better insight into what to expect.

Alternatives Considered: eMaint CMMS

Reasons for Choosing WorkPal: Workpal had asset management and imanage didn't. Workpal was a superior set up.

Switched From: iManage

Reasons for Switching to WorkPal: We initially signed up for emaint and they had promised us features that they could not deliver. We had to pull the plug half way through implementation.

System Hygienics Limited

Comments: Really sped up our service to our customer and manages our engineers

Pros:

The asset system which we use extensively

Cons:

How inflexible it is. It is really difficult to get developers to modify the system how we would really like to use it

Alternatives Considered: BigChange

Reasons for Switching to WorkPal: Asset system

Industry leading Field management system

Comments: Overall experience with WorkPal has been amazing since we started and long may it continue, excellent support team and the best system on the market

Pros:

With our work heavily concentrated inside London, it is crucial to provide our engineers with the most efficient routes to get them from job to job to avoid stand still traffic and stay on course to hit client provided SLA'sHaving instant access to sleekly designed job report cards we can provide all of our clients with precise, real time updates which has improved our already strong customer satisfaction scores

Cons:

Intergration with WAZE navigation would be useful as some of our engineers choose to use this satnav system

Alternatives Considered: BigChange

Reasons for Choosing WorkPal: The two businesses could not find any synergy and it was not working for us.

Switched From: Solarvista

Reasons for Switching to WorkPal: Work pal presentation, delivery of work flow jut worked so well for me, the team were friendly and precise with their information. The system is brilliant and has reinvented our business

Easy to use, amazing support

Comments: Support from Workpal has been brilliant, especially Mike, really quick responses.

Pros:

Being able to easily schedule jobs to the teams, see what has been happening on the projects on a real time basis and run reports. Workpal is so easy to use which makes it easier when training the teams.

Cons:

I think adding a dashboard would be a great feature to have. A better system for projects that stretch over long periods with up to 4 visits per site.

Alternatives Considered: Joblogic

Reasons for Switching to WorkPal: Workpal is local and I knew their support is brilliant.