Vagaro Reviews

It's great but unnecessary

Comments: It's awesome really really awesome but like I said is not necessary for small companys, maybe if you grow up in the future it is a better idea. Is your decision.

Pros:

It's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.

Cons:

I really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.

Many great features, excellent customer services, and small areas that can improve

Comments: So far, this software is above and beyond our previous two companies. They seems very willing to change and add features, as well as helpful in onboarding and migrating our business into their system. They were even able to import reviews!

Pros:

There are many optional add-on features. This allows us to do things like add forms, accept payment, and have a waitlist. These are super helpful features and it is nice to know if we don't need them we can cancel them.

Cons:

The software is a bit slow, and challenging when it comes to customer management. I have gotten some errors around adding customers with "existing email addresses" even though they can't find the email in the system.

STAY AWAY FROM Vagaro & PAYDESK!

Comments: We’ve purchased the PAYDESK thinking it’s as legit as they made it sound on their website, We ended up with an everyday of non-ending frozen system, unable to accept clients appointment, unable to check out clients, we have to restart the system almost every time we need to check out client, or try to book a client. Unable to see client signature of the guest side, unable to have them complete forms on the guest side of the Pay Desk. We’ve been in contact with Support since the first couple days we have received the PayDesk. They have been procrastinating the process of solving the issues, scheduled multiple remote sessions to try to resolve the issues, which was a total fail! They requested videos of all the issues they couldn’t solve during the remote session they set up , and we provided, YET its been over 6 weeks of going back and forth of non-ending emails! They’ve solved absolutely NOTHING!! Everyone on the software team blames the hardware team, and here we are with a piece of crap device. They Won’t refund a device that was purchased in JULY 2022, and they have evidence of all the support tickets they’ve been receiving for the past 5 months which is since we have received. I have called and talked to many people who stated each time that would be the last time before they escalate it to the development team, and they’ll take an action! NOTHING was done.

Pros:

Absolutely NOTHING! They take forever to answer a phone call if you contact support! Which will be very often once you start using their system! They’ve always had issues solving the issues you calling in regards! The worst nightmare I made a decision to use Vagaro in my business

Cons:

TERRIBLE customer service, Unreliable devices, unreliable software, reckless team who does not care how frustrated you or you clients are with their system! Undelivered Services, and they've always had issues when trying to solve " the issues" you contact them in regard . They only charge money for everything you sign up for, but support for their terrible device can take up to 6 months with out any solving to the issues.

After 7 years with another booking software, we switched to Vagaro in 2019 and have been very happy

Comments: We really like Vagaro. We have improved/streamlined our online booking thanks to it.

Pros:

The interface is easy to navigate and is much more client-user friendly than other booking software. And Daily Deals are great!

Cons:

Vagaro still doesn't have a lot of little features/extensions that would make doing business even easier, but they keep adding new things, which is helpful.

My pros and cons on Vagaro

Comments: My overall experience so far, with Vagaro is really good. I would recommend them to other massage business and massage therapists. I have had no issues or concerns, with any issues I've had, support has always been extremely professional and helpful in every way.

Pros:

I love the confirmation and waitlist features the most, because it prevents me from having to physically keep track of client's and my schedule openings. I like having everything integrated in the software; i.e., scheduling, payments, confirming, color coding, the waitlist, etc. Also their Customer Service Support is outstanding!!

Cons:

I really wish the software would have an Add-on feature. I don't like having to integrate the Add-ons into my actual services, because it put the Add-on as a separate scheduled appointment. The other feature I don't really like is having to pay for Marketing and Texting features, of which there are different tier levels. Wight Massagebook it was all included. These are my biggest dislikes of the software.

Great Value For Salon Owners

Comments: Couldn't have built my little company without you.

Pros:

We literally started a tanning business on a whim inside of 30 from start to our grand opening in a week after Christmas. I seriously doubt that it would have happened without Vagaro. I'm still busy putting our products into the store as of my writing this and adjusting and readjusting services and discounts. This software has made us getting our services and products online so easy. Between Vagaro and Canva I've built an entire functioning business ready (almost) for take off. I wish the pricing was different. I'm not even sure what I'm being charged right now for whatever services I've chosen. Wish it was all one package deal. Other than that gripe, I have this software incredibly useful. Wish us luck!!

Cons:

The pricing structure. Bundle your awesome services into an affordable package for small business startups where they can afford it and succeed. Then you'll have a paying customer for many years. If they cannot afford it and start to fail you lose, too.

Customer Support Outstanding

Comments: No issues! Fantastic!

Pros:

Honestly every time I have a problem, no matter how late at night it is, I love the convenience of being able to contact them outside of normal business hours and get my problem SOLVED. I also enjoy the tutorial option for all the questions on setup. I have even attended the webinars and those are extremely helpful also.

Cons:

There is a learning curve to this software just like everything else. Due to the fact that there are so many features, the learning curve is understandable, but still considered to be the biggest con for me.

New Small Business Owner

Comments: Customer service has always been eager to help.

Pros:

I like the fact that I can schedule, book, and sell services with minimal involvement.

Cons:

Starting out the software was quiet intimating but once I got the hang of it, I love it.

Customer Service Knows Me Well!

Comments: We've been using Vagaro since opening in Feb 2015 and we've seen many changes and updates and 99% of them have been fabulous. The development team is pretty receptive to new ideas and I see requests that we've made become a "new feature" many times so I know they are listening to the needs of their customer.
Customer Service Chat knows me well... even though I wonder if they do a quick game of "Rock...Paper....Scissors" when they see me pop up on chat they're always happy to answer a question and walk us through something. :)
The software itself is very user friendly and most of our clients say that the online booking features are fast and easy!
I have no doubt that Vagaro will get better as they grow more customers. I'm sure for the independent service provider the core needs are 100% met. As larger salons join Vagaro the features that bigger salon/spas need and want will be added.
Thanks Team Vagaro for a great booking/business software!
~Tyne & Team Zoi'A Spa & Salon

Pros:

Easy to use for both Staff and Online Booking for Clients. Staff loves the App to keep an eye on booking. Marketing tools are a good business driver. Business reports are getting better with every update. Online tutorials are great for new staff learning system. Online chat option is AWESOME! Customer Service is A+

Cons:

-Cancelation/ Waiting List needs to be better- it's currently not useable for the large number of requests we have for a cancelation list. -We've had some retail snafu's but those are getting better as well. -Marketing promos could use a "retail" option. -Checkout could have some updated options like a "hold in cart" so if you have to interrupt a sale you don't lose everything you put in checkout screen.

Good option for my small therapy clinic

Pros:

I love the scheduler, ease of documentation, website and customer service

Cons:

The notes section( not soap) has been difficult to access as I desire to use it since the update . I have been working with customer service to fix this but it is cumbersome in the mean time.. I also have difficulty being seen by google via my website as far as SEO( Search engine optimization). I am still hoping this will improve as well

Vagaro is an INCREDIBLE deal & service!

Comments: Vagaro is hands down the best!! We thought we needed to switch to Mindbody recently (because a handful of nearby studios used them), and we were back in just TWO weeks because Mindbody's software and customer service were unbelievably awful. Vagaro has superior customer service, intuitive system use, MUCH better user-interface, and overall an excellent staff and customer experience! Our clients were SO happy when we switched back to Vagaro :)

Pros:

It's easy to use, customer service is always available and helpful (even if they can't solve your request right away, they get back to you), our customers LOVE the ease of the program, and it's actually affordable!

Cons:

I do wish you could check people in to a class and if someone didn't show, it would register as like 7/8 in the class count after checkout so we could see the "realtime" class attendance.

Best appointment app out there

Comments: I am fully satisfied with Vagaro.

Pros:

You get the biggest bang for your buck with this app. I have tried a few others in the past and paid way too much for features that Vagaro not only charges an affordable price for but the set up in easy and self explanatory that you don't really need to call into tech support. I have also tried several of different types of marketing on various platforms but Vagaro has one that I have gotten plenty of clients from. Their forms is amazing, you can do intake forms and send out surveys and given that we are going through a pandemic its an easy way to get fast feedback from you clients without being in front of them. Everything is basically customizable without being too overwhelming with their features. You can literally tailor it to your business needs without being forced to have a feature and pay for it just because it falls in a certain category. Keep up the good work Vagaro!

Cons:

Sending an invoice for a future appointment. Sometimes we get booked for chair events in the future and the company hiring us requests to pay a day or two before the event.

Great scheduling software that is constantly getting better.

Comments: I have really enjoyed using Vagaro, it seems like whenever I am thinking of something I would love to have the ability to do Vagaro has either just rolled it out or rolls it out a couple of weeks later. Their dedication to constant improvement has made using Vagaro really great. I also love how easy it is to use day to day. My receptionists and I have used other software for scheduling and it was usually a mess, having everything clean, simple, and easy to use has made my day to day work life much easier.

Pros:

There are so many things that I really love about Vagaro. I looked at a lot of different scheduling systems before deciding on Vagaro. The others that I looked at were either too bulky and complicated or were too simple and lacked key features. Vagaro strikes a great balance of being full-featured while keeping things simple, intuitive, and easy to use.

Cons:

I wish there was a better way to add upgrades to services instead of having to add an upgrade as a separate service. I think this would make things easier for massage services which often have upgrades that are added onto the regular service.

Fantastic for this one-woman show

Comments: Very affordable booking/confirmation system, credit card processing, inventory management and reports included, these are my baseline needs and Vagaro fulfills them 90% well. They were very helpful when signing up and helped me import most of my needed info, not perfectly, but pretty well. That is the end of actual human interaction though and sometimes an actual HUMAN customer service conversation by phone would be appreciated.

Pros:

Very easy to use on both desktop and mobile; great price for what you get, especially for a small or individual practice--calendar, email/sms confirmations, online booking (if you choose to use that); reports (though either I haven't found some yet or they could be improved, i.e. I accept checks and it gives me a total for check deposit, but not the # of checks); integrated payment system takes clear and fair CC fees out as they occur, COVID clean checkout can send signature/gratuity page to clients mobile; a la carte pricing, i.e. I needed "forms" for sending COVID forms, but can cancel that portion anytime and save $10/mo if not needed; Inventory management--could be improved, but for around $30/mo, can't be beat from what I've found.

Cons:

Deposit reports: how many checks are in the total that I need to deposit for a period of time? Would save me from adding all checks manually to see if amounts match; Inventory: To adjust current inventory items, it seems I need to do it item by item... they have a "mass edit", but I have never figured out how to get it to work for me and I HAVE contacted support about this issue, the back and forth chat is exhausting and sometimes you need to step away from the computer for a reason and the chat ends. Pricing on Service items: There should be a button to allow the pricing to show in the Appt and/or confirmation emails, if I want the price to show, I have to make it part of the Service title, thus when my prices change, I have to change each of those titles manually. I have clients who like to prewrite checks and they need to easily know the price ahead of time.

Great App for your business.

Comments: My experience has been positive so far but it does have some problems that need to be worked on so the system can be the best on the market Ever!

Pros:

I love the fact that I can easily book a client and rebook a client. The calendar is set up very nicely and organized. I have used a lot of systems in the past and this one is the best I have used. I love that I can also easily move a client's appointment to a different day and time without cancelling and rescheduling it.

Cons:

I do not like that the software has some problem when a client is searching (anytime) for a service in vagaro and my page does not show up because (anytime) doesn't mean (anytime) it means at that moment. Which is very frustrating because anytime should mean search anytime. With covid and hours changing that is causing us to lose business because our company is only by appointment. This needs to be fixed. I also do not like that you can't add time in for cleaning. With covid happening I should be able to have a time slot that is for cleaning 30 minutes so a client cannot book during that time. Another flaw.

I love the format of the software

Comments: I love that I do not need other services like Demand Force or Square for invoices and Gift Card Sales when using Vagaro. I can now customize Vargaro to do the same things in 1 software and in 1 payment per month!

Pros:

I love that the software is able to customized to my salon company needs. I love the email and text message marketing. I am still learning the program and all the add on services available. This month my 2 favorite features have been the invoice capability to be able to sell products to our clients while shut down for 30 days and then the ability to email & text clients of the current status of the salon closure.

Cons:

Reports are either not as detailed as I need or trying to pull collected information. For example, I wish I could pull a list of new clients who visited our company last month. I also wish I could mas tag a group of clients like tag all customers who bought "Color and haircut" or a specific product. Ability to mass tag would give my more marketing power as I listed in what I love most about the software.

We love Vagaro

Comments: It's been grea; however, getting on with customer service has been a problem, which is understandable. With Mindbody the tech was able to pop on my computer screen to help, which convenient and sometimes easier than trying to explain a situation to the tech they can see what or who you are looking at.

Pros:

It's user friendly, for both the studio and client. Being small business owner, the cost of services is saving me so much. Wish I would have made the switch long ago. I like that we have different options for packages an d services.

Cons:

Wish there was an easier way to checkout a clients for multiple days. Often times when I back to reconcile accounts, it would be nice to do one client and reconcile with a drop box check-out in one place for multiple days.

Part time gal

Comments: The financial tracking and break downs are very simple and easy.

Pros:

I really love that with this software, everything is pretty much in one place. The POS is relatively easy to use and I havent had many issues at all. The customization adds a nice flair as well.

Cons:

There are only TWO things that come to mind. 1. I wish I could set certain days through out the month and not necessarily certain weekly hours. I am a part time worker and I work a random three days every week. My clients are not allowed to book through the online part because I cant pick the days I will be available without it being a reoccurring weekly schedule. If it is, I havent figured it out and would love to know how to do so! 2. Fridays/ weekends it takes FOREVER to get my transfer into my bank. Its very frustrating at times due to the fact that I am a very small business and don't have large transactions frequently.

Easy to setup and use

Pros:

Very affordable for a small business/sole-proprietor. Easy to use, they have videos that show you how to set things up. You can create your own forms or use stock ones they have. The booking site works so much better than SquareUp and doesn't have random maintenance for no reason. Also, WAY cheaper than Mindbody.

Cons:

As a massage therapist, I have many clients that want to book extras with their sessions, like aromatherapy. Vagaro doesn't allow for an extra to be added, so I have to book them as a separate appointment then make it a double booking.

Smart choice

Pros:

I love how easy the setup is. Vagaro walks you through every part of the software so you know exactly what to do and how to use it. Additional features are more advance. Love the build in marketing features and how easy it was to link to my personal website.

Cons:

cost of additional features. started at $25/ month now to get everything I need I was close to what I was paying for other software companies. However, the customer service is far better.

Great Booking System

Comments: It has over all been pretty great especially now that they give notice when updates are happening and the system goes down.

Pros:

The Customer service has quick response and my customers find it user friendly

Cons:

Well first of all I know over 1000 stylist use this yet our industry is not listed in the pick an industry choice. So in case you don't know it is called the beauty industry, not cosmetics and not consumer services. Any how I do wish the reports were more streamlined some how I do feel like I always need to go to a different screen to find out different reports.

Vagaro Helped control by business

Comments: this program has made my business run so smoothly, with out having to reinvent the wheel. I love that no matter what the future hold, I can add on as i grow, or as my needs change, and its SO affordable.

Pros:

I finally have the ease of doing that I am best at. I have NEVER liked the "paperwork" of my business, and Vagaro has allowed to excel at being a business owner but with out spending the insane amount of time I was use to using to keep my business running. I love that its like having my own personal assistant!!

Cons:

there are so many features, that sometimes i have a hard time locating a setting change, or a feature I need to use, without help. I do love that I can ask them.

Evaluated by a massage therapist with 25 years experience.

Comments: Very positive. The company upgrades their product when needed adding user friendly comprehensive features that enhance the users experience.

Pros:

It's very easy to use Vagaro for online and mobile booking for both the owner and client. COLOR CODING: I like the use of color bands to show confirmed, show, no show etc. it helps me keep track at a glance. CHECK OUT: The check out is also very easy with all options for payment available. If you like keeping track of customers paying with MasterCard, Visa etc this option is available. This was not my experience with other programs, although it's not something I used it would be helpful for tracking clients paying with Medical Flex Plans. NOTES: I like this section it's comprehensive to different professions. The medical note section is helpful for massage therapists and other medically oriented professions. I especially like the POP UP notes. Very helpful when you have special needs clients. Also helpful for an aging (post menopausal) memory (LOL, some may not understand this importance). PERSONAL TASK: This is a great option that allows you to block off chunks of time. It also allows you to choose reasons for the block, sick, personal time etc. Especially nice when tracking you personal down time. All in all it's a well thought out program. Whenever I've needed help the CHAT feature and the customer service representatives have been very helpful in solving my issues. Generally you don't have to wait long for help. That's especially helpful as every self-employed persons time is valuable.

Cons:

If you need to shut off the online feature (which I've needed to do during Covid) you can't last I checked. Plus, I'm in the process of downsizing toward retirement. I'm no longer looking to take new clients but I want to continue using the program to book my existing clients. I just wanted to prevent clients from being able to book on line so I can control my schedule. The only way to do this was to block out all my time slots with the Personal Task feature. Clients eventually end up calling me, which is what I want. I sent notifications, but you know how that goes. The other option I think would be helpful that isn't available is the option to choose different colors for the PERSONAL TASK blocks. I'm a visual, color oriented person, right now the only option for Personal Task is brown. I like to be able to assign or have assigned colors associated with the different block options, like green for "sick time", blue for "meeting" etc. Lastly I believe this program leads the on line booker to believe it's more of a salon oriented environment. I know for a fact some more medically oriented massage therapists have shied away from using it for that reason, because I've recommended it and received this feedback. I think the developers maybe doing themselves a disservice in this regard. The program is very comprehensive for medically oriented massage therapists, chiropractors, craniosacral therapists, reiki masters and like professions.

Excellent Booking System !

Comments: I really love this booking system . I find it easy to use and reliable. I also love the chat feature. If I don't understand something or need help with something or just plain forgot how to do something Vagaro tech support is there to help. I first got it because I needed a website ASAP to look professional. I also needed a reliable booking system for myself and my clients. it has increased client retention and clients that did not like to book in advance no do so because they don't have to remember to call and then play phone tag until we get to talk. I am a sole proprietor. Even good people forget appointments , with the 3 reminders that clients get its hard to forget to come in. If they still do forget or no show you can check with Vagaro to see if the text actually went through. I had a client that said she never got the message. She seemed honest but I did not see how that could be possible. I checked with Vagaro and there was an issue with her phone service. I don't do this with everyone, but in this case she really did not get the message. I do love that wen a client confirms the appointment the color in the appointment book changes to orange . If not I call them up. I love how it keeps track of what I do and what the clients get. I also love that I can set rules for online booking. I have mine set to 48 hour advance booking notice and then I have to approve it. But its possible to have same day booking open as well or not at all. I can keep track of how I I take payment cash or credit or check. The gift certificates are wondeful too. You can have a little creativity with them. Now and then someone will call when I am closed for a gift. I can send them a gift certificate through email. You can also do email blasts. I think a text blast would be great too, although they don't offer this at the moment. .

Pros:

The ease of use, and the fact that clients get repeat reminders. It has increased client retention. It also shows new clients that I am serious about the business. The website was so easy to set up.

Cons:

It does not work with Square. I was using Square before I started with Vagaro. I love Square too. I think the ability to text blast would be great. I know it takes me days to read my own email. A text is read that day. I do wish I had more space on the website. I do offer more services than the average cosmetologist. I also wish there was an easier way to get products that I sell into Vagaro. I think this should be something that Booking systems and beauty companies work on together. it would be great if you could just dropa Dermalogica App into Vagaro. When prices change all products are updated. and so on . Any product line that a salon or spa could use should have something to just ad in easy peasy.

GOD send

Comments: For a small chair rental salon with no receptionist because there's no need for one, the online booking for customers and especially the reminders 3 days and day before are priceless...and being able to book 24/7 no matter if at home , eating out, rehab, or hospitalized with covid..I can work anywhere. except prison ,no shoelaces, no belt and sure as sh#* no cell phone..lol... just kidding about eating out, ill never book a customer when eating.

Pros:

integration wasn't difficult , even if your not technology savvy its still very easy to learn and setup . Stylists and customers love it! from reminders to booking . Ease of use is very impressive with both. And as Stylists we have not even tapped into the full or depth of tools that vagaro offers. Iv'e tried others and hands down Vagaro is a win/win for you and customers. There's a video tutorial for every feature . My wish to grow salon or to multiple salons to take full advantage of the minds that built and continue to maintain/improve the perfection of Vagaro.... "Very Grateful"

Cons:

No complaints and every now and then we'll hear something didn't work . But it's usually the User, the Cell service or Internet. NO COMPLAINTS VAGARO. I really don't have a complaint....unless you have the capability to read my mind , print real money, oh! let me customize my OWN colors , i love the Vagaro orange , sometimes black.....lol...keep up the great work!!!