Dext Prepare

Bug bloquant et aucun support technique

Commentaires : Regrouper les factures à un seul endroit et préparer la saisie.

Avantages :

D'une apparence hyper pratique Dext facilite le traitement des factures reçues. Mais 100% des factures doivent pouvoir être traitées et ce n'est pas le cas.

Inconvénients :

L'absence de support technique compétent. Aucun des factures internationales ou européennes ne passe correctement dans ce logiciel faute de corrections mineures et ce depuis 6 mois. La société Dext préfère courir après de nouveau clients en ajouter des "à peu près" que de résoudre les problèmes de ses clients existants.

Simplifier sa comptabilité

Commentaires : J'utilise Dext à chaque semaine et je suis très satisfaite de l'outil. Il me permet de gagner du temps dans ma comptabilité!

Avantages :

Ce que j'aime tout particulièrement avec Dext, c'est que je peux facilement gérer mes dépenses, sans devoir gérer mes reçus. Tout s'organise facilement et rapidement et ceci me permet de me retrouver avec facilité.

Inconvénients :

Pour le moment aucun point faible n'a été identifié.

Smart Solution to manual bookkeeping entry

Commentaires : Time. This saves time . It also provides peace of mind.

Avantages :

The AI behind this software is smart and adaptive. The OCR recognition can identify the debit/credit card used on a submitted receipt and match that receipt payment to the specific bank account in your accounting software so you can avoid sending payments to the wrong account. For accounting firms, the bundled pricing is a great value to share with your clients. It does not just push the data to your accounting software, but will search your transactions in the software to try to find matches and will sync up the payments with ease.

Inconvénients :

While they are doing good with the fetch option for online invoices (they can pull the statements and invoices from online billers, such as cell phone or internet), they do not have the capability, currently, to pull bank statements. Add this feature and we have an unmatched solution to this expense capture sector in my opinion.

Everything we need at the right price

Avantages :

Very easy to use. The interface is clear and user-friendly. The lack of mandatory expense reports is a big plus in my view. When we used Expensify we had various issues dealing with expense reports. They aren't really necessary for our process, so eliminating them saves time. Also, now an issue with one transaction won't hold up the rest of the report. The OCR is very accurate compared to our previous software (Expensify and Veryfi), and did seem to learn how to read different vendors' invoices when I had to make some corrections (e.g. pulling invoice date instead of order date). Customer support was responsive and had a great attitude. Pricing is transparent and inexpensive compared to some competitors. Works well for both employee expenses and general accounts payable.

Inconvénients :

OCR processing time is slower than we would like. Items can be processed manually when needed, however. Multiple approval flows would help manage expenses by department. Doesn't integrate correctly with our bank. This seems to be an issue with our bank and the third-party integration software, but still.

Dext doesn’t tell the truth - won’t upgrade my lower level subscription. They expect me to pay twice

Commentaires : I wasn’t asking for anything more than what the average person would receive for their price. Why offer a terrible product that you don’t even advertise, that has almost the identical name to the next level product? I feel utterly duped.

Avantages :

I feel so disheartened by Dext & Google Play! They offered me a discount (without refunding my original purchase), yet they didn’t offer to only charge the difference between what I’d already paid and the next subscription level. WHY???

Inconvénients :

I mistakenly subscribed to Dext’s “Business Plan” through the Dext app. I couldn’t figure out why it didn’t function like it was supposed to. Once I figured out that it was called “Business” and not “Business Plus” I realized I must have subscribed to something different…I didn’t know they offered anything different from their website. I contacted Dext right away and told them I want to upgrade (or refund to upgrade on my own). They told me Google Play can refund this. I communicated with Google Play. They said, “We can’t do this, only the app developer can. I asked, “How do I communicate with the app developer?” They gave me the same email address that I previously used to communicate with Dext. I went back and forth many times (over the course of a month) communicating with Google Play and Dext; both telling me the other can help me. In the end, Dext offered to cancel my current subscription (but I wouldn’t get a refund) and then they’d give me 20% off a new subscription. Dext is EXPENSIVE and now I have to pay double, when I asked to be upgraded (or refunded) right after I bought it. WHO is lying to me? In the end, Dext simply closed the case on me instead of offering me the upgraded subscription for the price difference. UNBELIEVABLE! Dext told me that I hadn’t heard of this lower level subscription because they got rid of it as it wasn’t popular, but that Google Play kept it.