Opiniones de MiCloud Connect

Everything I need.

Comentarios: I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations.

Puntos a favor:

Our company switched to ShoreTel a few years ago, and I've noticed a significant difference in how I use my phone and voice services. The desktop application makes it extremely easy to track missed calls, know the status of people I'm trying to get a hold of, and forward any calls when I'm out of the office.

Contras:

Only one complaint - when voicemails get sent to my email, I have to listen to them through my external phone speakers instead of the earpiece. Sometimes I get confidential calls, so I can't be discreet about checking my messages.

Complex Implementation - Low Key Day-to-Day Maintenance

Puntos a favor:

We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated.

Contras:

Reporting analytics are limited. Requires integration with third-party product to get the analytics we prefer. That being said, we dive more into our call details as we are a call center and execute performance metrics at the agent-level based on said data.

Buh-Bye Mitel!

Comentarios: Not good. The only upside - I was forced to learn how to program a phone system - create auto-attendants, troubleshoot issues, etc. Therefore, when Mitel decided to sell to RingCentral I was extremely knowledgeable as it pertained to what to consider during the vetting process to replace the Mitel system. We vetted 4 different companies. Super happy with our selection - G12.

Puntos a favor:

The concept and features it offered were really good... when it operated correctly... It was an IP phone system (new technology being offered at the time). It had a softphone feature via your computer which was a bonus when Covid19 hit - allowed us to work remote using the company telephone system.

Contras:

We had more trouble with it than you can imagine. I spent more time troubleshooting issues with various employees than doing anything else. I became a full-time Mitel troubleshooter for our company of 65 employees. There were issues all the time - poor audio... dropped calls... cannot make a call... Didn't operate correctly on a new laptop (Windows 11)... Whenever an issue occurred, a case ticket was required which the administrator had to issue it - an employee couldn't call Mitel directly for assistance - which was an overall hassle and you could end up talking and rehashing the issue with 3 different people.

Shoretel Communicator: Making Communication Easy

Comentarios: Shoretel has really helped to streamline and make our communication efforts more effective. I rarely type in anyone's phone number; I simply look them up in the system or reference my saved contacts.

Puntos a favor:

I like the line redirection feature the most. You can configure and redirect your line to your mobile phone with one click, which is great and convenient for remote or offsite days. I also like the messaging feature because not everyone in my company uses Skype, but most everyone uses Shoretel. Shoretel also replaced all of our physical phone directory sheets, which is a nice step into the 21st century.

Contras:

The call history feature doesn't always update in real time. I've seen instances of a missed call not showing up immediately in my call history, making it impossible to promptly return the missed call.

I use ShoreTel Connect as our company's main method of communication for outside candidates/clients.

Comentarios: ShoreTel allows me to connect quickly and efficiently with candidates and colleagues.

Puntos a favor:

ShoreTel Connect integrates seamlessly with our Salesforce databases, allowing me to quickly call candidates and clients by simply clicking the number on the screen. When making 100+ calls per day, this small quality of life assist is very welcome.

Contras:

I have experienced some issues while attempting to use ShoreTel when not connected to our company's network. When connected via home/public Wi-Fi, there will be intermittent issues with maintaining a connection to ShoreTel.

My employer currently uses shoretel for our call center it works great for the most part

Comentarios: I get to do my job as a support agent without interuption for the most part, for a while we had alot of problems but now we seem to be doing good with no problems in the last couple of months.

Puntos a favor:

usually on most days it works great, the call quality is good and their are no issues. i like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break,

Contras:

sometimes we have issues with the phone still rings while we are still on a call with the customer and sometimes the customer cannot hear us when we are answering the phone and vice versa, the support people keep blaming it on our computers but it is clearly not our computers when we havent had these issues with our older system.

Company Phone/IM Service

Puntos a favor:

My company uses this software for our phone service and IM service. It is so nice to be able to instant message employees that are not in the same building.

Contras:

No complaints here- I'm very happy with the functionality of this product. We will continue to use it in our company.

A Great Cisco Alternative

Comentarios: Cisco Agent didn't do enough for us, so we decided to use ShoreTel. Great change, you can type names and extensions straight into the softphone and instantly dial anyone.

Puntos a favor:

Easy to use, great management of devices, users, and admin. Easy dialing, ShoreTel phones can also take a BEATING.

Contras:

The software could be a little cleaner on the side. The UI needs a bit of a change, especially the back end which just looks old.

No brainer

Puntos a favor:

It is user friendly and innovative. Highly recommend

Contras:

There is nothing that I dislike about software

Mitel is OK, sorta

Puntos a favor:

The product is easy to use. Thats about it.

Contras:

When you using the soft phone app we have several issues. 1. Calls drop a lot. 2. You can't just quit the program when you are done. You have to log out. We have noticed that if you do not log out regularly, the sound quality degrades. 3. The Mitel Director portal could use some updating. It is just too busy and we end up calling our third party vendor for support. The Mitel Admin User Guide needs to be updated as well.

From the perspective of a Call Center Quality Assurance Specialist.

Comentarios: If you are a business who is not concerned about Quality Assurance for their call center, or if cost is an immediate issue, then this is a great, affordable option for you with some awesome features (silent monitor, silent coaching, call barging) that some other business VOIP systems don't allow/offer (note: costs may be an issue right away, but it can be more costly to have to switch your businesses entire VOIP system later). If you're concerned about the quality of your customer service or sales reps for your call center, or plan to grow big enough to have the need for a Quality Assurance department, it would be wise to look into other options that will streamline that department and work in tandem with your customer service/sales telephony system.

Puntos a favor:

This product has a lot of great features that make it worthwhile to businesses: - the lowest price on the market (they guarantee the lowest price for their service) - option to "barge" calls (3-way the call without being transferred in) - option to silent monitor reps (monitor the reps with your phone on mute) - option to silent coach reps (talk to or coach your reps without the customer hearing) - see who is not on the phone, on a call, or has their phone set to do not disturb/busy/etc.

Contras:

Mono recordings for calls; this is especially limiting for my job function (Call Center Quality Assurance), as to transcribe conversations you need dual stereo recordings to be able to differentiate your customer service rep from the consumer/customer. It is also such an old platform that it's difficult to find any 3rd Party Quality Assurance programs that are compatible with daily monitoring of our businesses customer service/sales reps.

Shoretel Review

Comentarios: My over all experience with ShoreTel has been mostly positive. There have been no major issues.

Puntos a favor:

Shoretel has decent support and this product makes things easy for our company. We have had the phone system for quite a few years and have not had much difficulty with it when we had it. We did switch over to a new phone system because it had much more versatilely for our growing company.

Contras:

The client could be more user specific I wish there were a theme and more general updates. The web interface is could use some more work as well.

MiCloud Connect for Team Connections

Comentarios: MiCloud Connect has allowed a lower-tech non-profit to transition to a cloud-based phone system, allowing for employees to successfully fulfill job functions when away from the physical office and enabling team members to communicate in a smooth, quick chat system.

Puntos a favor:

The positive points of MiCloud Connect allow me to chat with team members about issues or projects without the need to email. I appreciate that MiCloud Connect enables my use of the soft phone, interfacing with the CRM for integrated management of business development tracking and utilization anywhere.

Contras:

Unfortunately, based on my organization's setup in cahoots with MiCloud Connect, any update to the cloud-based system requires administrator permissions, slowing workflow due to the need for our IT team to grant permission for system updates before being able to utilize the program.

ShoreTel/Mitel

Comentarios: We've been customers for over 10 years. It is a very stable and scalable platform.

Puntos a favor:

This is a great VOIP system. The software is easy to configure and the phones work great. The platform runs without much need for interaction.

Contras:

Support costs and partnership fees can be very expensive. However, the system just works, and doesn't require a lot of maintenance.

Shoretel Phone

Comentarios: ShoreTel VoIP Phone System helps us get in contact with our partners and clients and makes my workday easier.

Puntos a favor:

I forget which phone system provider we were with before but Shoretel is definitely much better! The phone has more features which helps me perform my work functions more efficiently.

Contras:

I would like to be able to forward voicemails to my coworkers from the main voicemail screen. I don't think we have this function.

Great product!

Puntos a favor:

I highly recommend this product. I use the Shore Tel phone system everyday and till now very satisfied with its performance. I like the ease of recording any incoming or outgoing calls. You get a copy of the recordings to your email as well. It got the caller id feature which is really helpful too.

Contras:

None, Very satisfied with its functionality and performance.

Easy to use phone management system

Puntos a favor:

Phone software that allows us to integrate calls into our email and has been easy to use for even our least tech-savvy employees.

Contras:

Updates time-to-time has been problematic, but I feel that maybe more due to our tech side vs software issues. If your system isn't set up in a conventional manner it could potentially cause headaches

Constant problems, inconsistent reporting, terrible support

Comentarios: This is about Shoretel's new "Connect" system. We were on Shoretel Sky, and had no issues at all. We were told Shoretel Connect had better reporting and integration with our CRM. The switch from Sky to Connect was a nightmare and filled with issues. Four months after the transition and we still have issues pop up every week. As far as support, prior to 2016 Shoretel had one of the best support departments we had the pleasure of interacting with. Sometime during 2016, however, the hold times started getting longer and longer, and the support reps newer. The current hold time, we are experiencing, averages about 45 minutes.. just to get someone on the phone.

Puntos a favor:

Pros: * It is fully cloud based * Ability to rent equipment so no excess inventory is required * they try... but fail

Contras:

Cons: * inconsistent reporting/call history * long hold time for support and if the issue is complicated, it takes several days to get resolved * the datacenter / database backend is constantly breaking; causing issues logging in or getting the phone(s) to work at all * the mobility app (application on smartphone) is antiquated and constantly dropping * Price is extremely high compared to the poor quality of service received

Great Phone System!!

Puntos a favor:

This is a fantastic phone system for large or medium enterprise, very high quality and nice phones Good messaging system

Contras:

Annual support can be expensive for the phone system Tons of add-ons, not an all-in-one price and you get everything, very fragmented in what you have to buy to make it a fully functioning system

Shortel

Comentarios: The different statuses help a lot because we dont have to take the time to leave out of office messages.

Puntos a favor:

I like the ability to drag and drop when transferring calls to other employees within the organization.

Contras:

I cannot see the original callers information when a voicemail is transferred to me from another employee.

Shoretel to Mitel

Comentarios: This product has worked well and its always gotten the job done.

Puntos a favor:

I've been using Mitel/Shoretel for years. What has made this a great experience was the middle man vendor Packetfusion.

Contras:

It is incredibly pricey, and unless you are set up with a very expensive yearly support agreement you cannot upgrade.

Good system

Comentarios: Once configured, the mitel system runs fine.

Puntos a favor:

The mitel system is fairly simple to install It has a small foot print and has a very rich set of features.

Contras:

The basic setup requires a good knowledge of phone systems. Simple tasks like setting a day and a night message are not simple click choices.

Good phone system

Puntos a favor:

The biggest pro for us was it's simple. Easy to use. Rolled it out to the floor in just a week and only a single training. We loved it's usability.

Contras:

No issues in general. It really delivers asa promised. Little glitches here and there but nothing substantial.

I love all of the different variables that comes with using ShoreTel Communicator

Comentarios: That is awesome and I would love to have it for home use.

Puntos a favor:

The combination of PC and Phone is just awesome along with the different variables and easy to use features is a definite plus.

Contras:

It would be nice to have this software for home use as well, but I believe its for business purposes only.

Quality phone system with lots of features

Comentarios: Easy to use phone system.

Puntos a favor:

This phone system is capable of doing lots of different things, so there's a learning curve but overall it's pretty easy and does it's job well.

Contras:

To be honest it's just a phone system that does what it's supposed to do, so I can't say I dislike anything.