Anmeldelser af BigTime

A fantastic tool for managing projects

Kommentarer: The best approach to keep track of many projects' time and expenditures. Invoicing is also a breeze because to the platform's user-friendly interface. I can view all of my projects and team members in this platform, and we can all manage everything together. The Bigtime team's assistance is also a big plus in my book.

Fordele:

It's a piece of software that performs exactly what it's supposed to and does it well. The process of implementation was quite fair, and the accompanying customer service was excellent. Time tracking and the ability to divide it into other sections if necessary. For numerous projects, I've taken use of the platform's ability to develop custom reports, which have been useful.

Ulemper:

BigTime doesn't always communicate to itself, so you have to dig a little further to find the answer you're looking for. In addition, I've used BigTime's "help" option and spoken with a live person who was able to diagnose my difficulties immediately away.

Easy entry of time and expenses using Bigtime

Kommentarer: Companies who bill their customers by the hour and have different hourly rates for different types of work can benefit greatly from using BigTime. Time and expenses can be entered by employees and reviewed by managers before being sent to the client for billing. It's convenient that you may log your time and expenses from any device, be it a desktop computer, laptop, or mobile phone.

Fordele:

BigTime is the program we use for tracking time, managing expenses, and sending out invoices. Using QuickBooks as our primary accounting software has its advantages, and one of those is that BigTime can sync up with QuickBooks during the day to make sure that the two are always up to date.

Ulemper:

The approval screen does not currently allow for invoices to be filtered by Team Lead, so all Team Leads have access to all invoices rather than just their own. It's not easy to modify your own report, therefore we typically have to contact support for assistance.

Bigtime

Kommentarer: Overall this is for big company's with employees over 100 plus to time manage them but need a better system for invoicing.

Fordele:

I like that you are able to create your own engagements per client.

Ulemper:

I least like the invoice part as it does not function how it is suppose too. There are to many steps for it to be integrated into QuickBooks.

BigTime review

Fordele:

BigTime is one of the most user-friendly accounting software and the functionality is fast

Ulemper:

This software does not have so many disadvantages as one might expect

Accounts Receivable/Accounting Manager BigTime Review (Not project management)

Kommentarer: The training was really amazing. And the capabilities made it well worth the switch from Productive.

Fordele:

The customization and the ability to track just about anything you want for project management, profitability and invoicing. And the integration with Quickbooks.

Ulemper:

I wish more fields were customizable. The handful that they allow you to rename are great, but more would be better! I wish there was a 45 day training session to ask questions that arise after using for a bit.

Love these Guys

Kommentarer: Love their customer service. Love that they are one of the only programs that syncs into QuickBooks Desktop.

Fordele:

Here's what I'll say, we switched out of this product because it wasn't the right fit for us. However, my biggest client uses it and I manage it and I love them. Excellent customer service. A couple kinks here and there but overall if you use right it works great.

Ulemper:

I felt that the invoicing process was a little clunky. I wish I could edit the WIP easier.

BigTime Review: A User-Friendly and Powerful Time and Expense Tracking Platform

Kommentarer: overall for timetracking and billing its pretty useful. probably don't leverage enough of its features given its price

Fordele:

Allows users to track their time accurately and efficiently, using features such as timer-based tracking, mobile app tracking, and integrations.

Ulemper:

pricing plans can be more expensive than some other time tracking and billing software

Best Invoicing Software

Fordele:

Invoicing and Billing is our top priority feature as its was really important for our company as we wanted billing to be fast & easy. So we can share it with our customers very fast and efficiently.

Ulemper:

Nothing as such, If it an have more customisable templates .

Newbie!

Kommentarer: We are in the beginning phase of this software and are super excited to streamline BigTime for expense tracking, PO tracking and basic cleanup of our current system!

Fordele:

We are just getting started, hopefully the ease of this product is as pitched!

Ulemper:

Nothing to dislike at this time (we are new)!

good project

Fordele:

my structure has really made a gain in time and in project management thanks to big time I like the fact that I can make any type of modification in this software

Ulemper:

what I deplore with big time is the fact that it is not available in all countries

Project Management Software +

Kommentarer: Overall, we have had a very positive experience working with the BigTime team, and the software itself. All of our questions and concerns have been addressed as quickly as they arose.

Fordele:

BigTime is incredibly inexpensive and easy to get into compared to competing software. If you have a dedicated team, you could be implemented in as little as a month. The customer support has also been superb. I have really enjoyed working with the sales and implementation mangers. We decided on BigTime because we needed a Project Management software, and ended up with a slew of other features that has allowed us to cut out some other software subscriptions such as time tracking software.

Ulemper:

The only thing I can say we really dislike about BigTime is not having a "clock-in, clock-out" function. Meaning the software does not record the time of day you start and end. Overall, the time tracking portion does not seem as detailed as Tsheets, our previous time tracking software.

Lots of Options

Kommentarer: Support team is quick to respond and has multiple options to contact them. Account managers follow up frequently.

Fordele:

Ease of timekeeping and expense module.

Ulemper:

There are lots of different options to set things up and you need to fine tune what works best for your organization and the other softwares you implement into. Still fine tuning 2 years later to find the best ways to set up projects and tasks for quality reporting. Would like to see white labeling and SSO integrations in the future.

Solid Platform for Professional Services Organizations

Kommentarer: Automating, improving, and reducing time and cost required to process weekly time and expense. Providing reporting and audit-ability across the entire process with a few button clicks vs having to sort through manual data collection templates.

Fordele:

Overall, we have been very happy with BigTime and its use in support of our field consultants. Our production implementation went smoothly and their staff provided helpful training and support to assist us with our launch. In addition, we have been very pleased with the configurability of the platform - just about every time we wanted to do something a certain way, for example how we wanted to display the form for our field's timesheet data entry, there was a way to configure the system to our liking. Also, we have been very impressed with the speed of the system and the design of the user interface. It's very responsive, easy to use, and everything is laid out intuitively. Also, the Reporting module is very comprehensive and it provides a way to pull data just about any which way one could want. BigTime has also been responsive and helpful in helping to support us when certain custom reports were required and we needed some guidance. Special thanks to both CSRs for their support with our implementation.

Ulemper:

We have no outstanding support tickets currently and we have only seen a few small glitches but once we bring them to the vendors attention there is usually a way to correct it or some type of acceptable workaround. As far as suggested areas we think they can improve upon, one would be having the ability to set up to send specific invoices to multiple customer contacts on the To: line. Another area for improvement is sometimes the bill rate isn’t pulled into the invoicing module consistently so we have to re-enter all the rates in that particular project code. As far as platform enhancements to make BigTime even better, we have suggested the ability to enhance the Allocations module so a manager can forecast a resource across multiple projects within the same or multiple accounts from the same screen/grid. Today this must be done via clicking into each project in the Project List section which is time consuming and a little clunky. This would be huge for us since we have a number of consultants who work on multiple projects across a given week/month/etc. Another enhancement would be to provide easy-to-pull reports that show a consultants profitability (revenue generated minus cost) across a given date range. This is not currently doable with the platform, but all the data is there since the system maintains both bill rate and cost-level information. We are hoping these items make their way onto the product roadmap here in the relative near future.

Honest Review of BigTime

Kommentarer: Finding the right project manage the software to keep your projects on time and on budget can be tough. Luckily, big time aims to do just that.Big time is project management software with a focus on time tracking and budgeting.
Big time is project management and billing software targeted at professional service firms such as engineering, legal or IP services. The project management tools allow PMS to track time expenses, project status and task assignments, resource management tools to help keep teams on the same page and see how project plans fit together in big time includes a billing and invoicing features with a variety of industry standard billing scenarios to fit users and their clients specific needs. Big time is priced per user per month billed annually and offers three plans with increasing prices and features Express Pro and Premier. The bulk of big times features start with that Pro Plan with Premier adding items like resource allocation, revenue projections and unlimited API access. There's no free version of big time but there is a free trial available. Big time is web based and accessible via modern browsers. But it's also available for download on both Mac and Windows, and has mobile apps for both the iOS and Android devices. Big Time comes with a number of features to help you manage project management functions. Big time features project management tools to keep projects running on time and on budget.

Fordele:

-Ease of use -The staff and support as being especially helpful -The mobile timesheet app is convenient for tracking time on a granular level

Ulemper:

-Data import from previous systems can be cumbersome with the user citing data not matching up after the import -The intergration with Quickbooks can prove difficult with some users complaing that the system have had a hard time syncing up

Cloud Based Time & Project Tracking for CPA firm

Kommentarer: Does what I need - staff have no problems at all entering time and it does all we need to track returns and who has what

Fordele:

I chose this software since cloud based access and integration with Lacerte and Quickbooks, my staff has found it easy to use.

Ulemper:

Reports are very, very generic and lacking compared to other programs I have used

BigTime saves the time in timekeeping!

Kommentarer: If you want to have the confidence in the accuracy of how many hours you bill your client for a certain project or if you want your employees to save time in creating their timesheet, choose BigTime!

Fordele:

BigTime saved us from doing biologs, logging out and also the need of us to keep track by ourselves the time we spent for a single project. It is an online application where you can input how many hours did you consume just to create or to lead a single project versus the other projects that you are doing. BigTime saved me more time in logging in and logging out, and also keeping track with how many hours of work I did for the day.

Ulemper:

What I don't like about BigTime is that sometimes when you submit your timesheet, it creates duplicates times. So instead of just sending 40 hours of work in a week sometimes it gets doubled or tripled.

Data Visibility And Project Cost Management

Kommentarer: Overall, BigTime has been easy to do business with and the software has optimize our back office. The front end time and expense reporting system allowed us to kill static Excel forms and provide our users with a clean modern interface to start the data entry process.

Fordele:

BigTime allowed us to optimize how we track project dollars and hours. In the past we would manually enter the data multiple times to different forms and systems - it was always out of date static information. Now, we enter the data once and have real-time access to project costs and hours. The data flows to invoices, reimbursements, and reports.

Ulemper:

Overall, the software is solid. There are a few navigation workflows that can be improved. BigTime is aware of some click stream patterns that result in getting too deep into a project where you need to click back out to the "home" screen to restart a navigation into a project. This happens more on the administration side - the time and expense entry process is simple.

Review of BigTime After a Month

Kommentarer: After reviewing four options for Time and Expense Tracking software we decided on BigTime for two reasons: Ease of Use and Invoice Templates. The Time and Expense entry for the engineers in our office was intuitive and easy to learn. The mobile app works very well and is used more than we anticipated. From the administrative aspect the setup is relatively easy and the user interface is easy to follow and understand. I really like how the screens navigate from one to the other and how I can customize what I want to see on each screen. The clicking on the column headings to view the information in varies ways is great. We create about 50 - 60 invoices each month where the format may vary depending on the client for each one. BigTime does a good job of providing a base of invoice templates with the flexibility customize. The one thing that is really missing from the invoicing option is the ability to display the Total Cumulative Amount Invoiced as of the current invoice (prior amount + current invoice amount). I have requested this change and hopefully it will be added. The last aspect is customer support. Two training sessions were included in the software subscription. The first one was good for the very basic information, maybe a little too basic. The second session was much more informative that gave us some good practices to use with BigTime (Brea was very knowledgeable in both). The day to day support seems short handed. Most of the time you have to send an email and wait for a response which could take hours or the next day. As a new user that was a little frustrating. I don't necessarily need to talk to someone on the phone but a live chat would be great to get an answer and move on. That is the one area that I would recommend BigTime address. Overall we are happy with our decision to go with BigTime and I would recommend BigTime to others.

Fordele:

The user interface is very intuitive and easy to learn

Ulemper:

I cannot display a cumulative invoice total in the budget summary for invoicing (prior billings + current billings).

At last we could prioritize our client support in proper way

Kommentarer: It was a good quick option to organize our support team billing.

Fordele:

One of our projects is in support stage. Team of 15 people is still there on all lines of support. The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle. I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way.

Ulemper:

I am unable to view most of reports on my mobile phone. Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app.

implementation support was lacking

Kommentarer: the software is nice, the implementation guy and the support team does not seem to know it well enough

Fordele:

ease of use, sync with Lacerte, cloud, layout and features

Ulemper:

Implementation person assigned to us ([SENSITIVE CONTENT HIDDEN]) lacked good knowledge on the software and was vague and unclear on best practices of the software, did not have a full understanding of features, import capabilities, etc. We purchase the data import package and that process was bad, the numbers did not match ours, he just told us the import was done and provided not reports to show the numbers matched. Also the WIP import time was not able to be billed and he pushed us to support.

So glad I found BigTime!

Kommentarer: We are just getting started with BigTime, so I can't speak yet to the changes it's made for our organization. However, if the enthusiasm my team has displayed about potential benefits BigTime can offer us is any indication, we are going to be very happy indeed! The BigTime sales rep was so helpful, friendly, responsive, and informative while he was walking us through the product demonstrations that I feel like I know the software fairly well even though my hands-on experience with it is still minimal. I think the biggest challenge will just be to get everything configured in a way that allows us to get the most out of it. Based on my experience with customer service, I have no doubt that they will help us over any hurdles that pop up if we need to reconfigure things at a later time.

Fordele:

- Dedicated, personalized customer service. - Lots of customization options. - Thorough training process to help us make the most of the software. - Customers can make requests for software updates or changes, and BigTime is responsive to them.

Ulemper:

- The grey, tan and orange color scheme, and I'm only mentioning that because I have to write something in this section!

Expense/Time Tracking Made Easy

Fordele:

That it sync with our Quickbooks account, makes tracking time and expenses easy and accessible to our employees who work in the field, and the support team is always prompt and helpful.

Ulemper:

The mobile app can be glitching. I recommend to our staff to enter time and expenses on the app, but to review and submit them through the desktop version.

It keeps getting better!

Kommentarer: I appreciate the live chat feature - support readily available.

Fordele:

The ease of the timesheets is huge! Staff don't find it cumbersome. Then we use the timesheet detail report to show work done for the week on projects. This helps the President see where time is spent and then he advises what projects are ready for billing. The invoicing process is smooth as BT already has time spent allocated for the job and we in put and subcontractors and expenses. So all the information is in one place. The invoice can be approved right in BT and then sent to the client. Payments are logged right into BT and the BEST thing is that client/project information, invoices AND payments are ALL synced into Quickbooks. That was the selling feature for us.

Ulemper:

We have just added BigTime Wallet - a feature allowing clients to pay invoices with a credit card or ACH just by using a link. We are just beginning to use it. Today we had some help from [SENSITIVE CONTENT] in figuring it out. I do wish the sales department had gotten us set up with technical support from the get-go. But we are making quick progress, again thanks to [SENSITIVE CONTENT].

BigTIme makes time and expense tracking easy.

Fordele:

The web interface works well and is very intuitive to use. Since it is cloud based you can aceess it from any web browser.

Ulemper:

I would like to be able to have more than one timer running concurrently, but I understand wht this is not allowed.

BigTime - The Good The Bad and The Ugly

Kommentarer: On the phone the service department is respectful and helpful, but the problems rarely get resolved. We're told they'll get back to us but it never happens. We just find 'workarounds" or abandon whatever it is we were trying to do in BigTime.

Fordele:

Very user-friendly, easy to jump right in.

Ulemper:

Most of the data I need to pull can't be on one report; I have to pull multiple reports and merge them in Excel. This often causes issues with data alignment, etc.