Booker

"This makes me feel like I will provide a better massage experience for my clients. Booker provides me with exactly what I need to be successful on my job."
"The clients love it because they can make appointments on line and they love the text reminders for their appointments."
"Booker was a great service for the business. It allowed the team to do our whole job in one interface."
"Love using it and utilizing the software for appointments."

Cons

"Lack of customer service options, very difficult to chat with someone. Glitches happen: clients receiving cancellation emails, yet their appts haven't been cancelled."
"Wrong service and product history for clients that can never be corrected. Financial transactions that regularly crash."
"They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll."
"Customer service is horrible, they get a sales agent to con you into services you don't need then try to lock you into long contracts that you can't cancel."

Pros

"This makes me feel like I will provide a better massage experience for my clients. Booker provides me with exactly what I need to be successful on my job."
"The clients love it because they can make appointments on line and they love the text reminders for their appointments."
"Booker was a great service for the business. It allowed the team to do our whole job in one interface."
"Love using it and utilizing the software for appointments."

Cons

"Lack of customer service options, very difficult to chat with someone. Glitches happen: clients receiving cancellation emails, yet their appts haven't been cancelled."
"Wrong service and product history for clients that can never be corrected. Financial transactions that regularly crash."
"They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll."
"Customer service is horrible, they get a sales agent to con you into services you don't need then try to lock you into long contracts that you can't cancel."

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Most Recent Video User Review for Booker

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Marissa G.: Hi, I'm Marissa and I'm a business owner and I give Booker on a scale of one to five, a three. For more information, click below. Before Booker, I was actually just using Google Calendars to book. We started with Booker when we built our business from the beginning and we built it from scratch. Booker has got a lot of functionality. It has a lot of tools that we were able to use very efficiently. The main things that we really liked was the flexibility in adjusting people's schedules, being able to split... Have classes and be able to offer a lot of different things that were all integrated into one system. So whenever we were booking classes, as well as massage appointments or acupuncture appointments, we were able to do it on one software. Booker is a pretty big... Just like any other booking system, it's a pretty big overhaul. It's something that requires time to set up. It took me probably a couple of weeks to fully build and set up the Booker software system. I would recommend looking at all of the options out there. Booker is one of them, but there are plenty of others that also offer more compatibility and better interface.

I wish there was something better out there.

3.0

Posted on February 21, 2022POSTED BY:

Marissa G.

Owner, Massage Therapist•Health, Wellness and Fitness

Most Helpful Reviews for Booker

Ashely S.

Recruiter

Consumer Services, 11-50 employees

Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

October 11, 2018

"Book It!"

Pros: Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Cons: The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Reviewer Source

Source: Capterra

October 11, 2018

Michael C.

Vice President

Medical Practice, 11-50 employees

Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

September 24, 2019

"Using it for our Med Spa"

Overall: Booker does what we need, support has always been responsive and it is easy to use.

Pros: Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Cons: We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need. Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Alternatives Considered: DaySmart Salon

Reasons for Choosing Booker: Mandated by Francise

Switched From: DaySmart Salon

Reasons for Switching to Booker: We were with a franchise that required Booker for a year.

Reviewer Source

Source: Capterra

September 24, 2019

Jasmine O.

Salon owner

Health, Wellness and Fitness, 1-10 employees

Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

December 6, 2022

"Booker is great for a beauty service provider who is starting out "

Overall: I was happy with system. It helped keep my business organized

Pros: I was happy using Booker for my business for the first few years. It had online booking, kept track of clients individual notes and offered package services that clients could buy

Cons: It wasn't as advanced as other booking systems but was worth the monthly price

Reasons for Choosing Booker: It had online booking

Switched From: Meevo

Reasons for Switching to Booker: Meevo was too new and had too many technical problems

Reviewer Source

Source: Capterra

December 6, 2022

Greg H.

Salon Coordinator

Higher Education, 11-50 employees

Used the software for: 1-2 years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

December 27, 2022

"Booker needs a giant debug and reevaluation "

Overall: Booker has been one of the most unreliable programs I have ever used and the support is never helpful. One day earlier this year it completely shut down for half the day and I couldn't book or check out clients. At least once a week it has a bug that effects some function of the software.

Pros: The software is simple enough to use and the ability to see the entire calendar of the day is nice.

Cons: It is full of bugs and constantly stops working. One day it shut down completely and we couldn't take payments or book appointments. The support line is very unhelpful.

Reviewer Source

Source: Capterra

December 27, 2022

Ivona R.

reviewer

Computer Software, Self-employed

Used the software for: 1-2 years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

December 24, 2022

"A Very Useful Tool for Every Business"

Overall: I use Booker as our point of sale system in a number of locations since everything is in one place, simplifying our work. I've tried seven other point-of-sale programs, including Salon Iris, Square, Micros, and others, but none of them compare to Booker as a POS program for salons.

Pros: Staff scheduling and operating hours are simple to do and follow to.There are so many options for categories to pick from, and I appreciate that you can create your own, so it's easy to add and remove services from our menu.

Cons: Too many errors and issues with making appointments. Sometimes it will state there is no personnel on duty or the service won't appear on the menu. Refreshing the page and logging out and back in again won't always work.

Reviewer Source

Source: Capterra

December 24, 2022

Read All 953 Reviews

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Booker Pricing

Starting From:

$129.00 /month

Pricing Model: Per Feature

No free trial
No free version

Pricing Details (Provided by Vendor):

Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Pricing Resources:

Be an Informed Buyer: Understanding the True Cost of Business Software

Scheduling Software Pricing Guide

What is Booker?

35% of customers seek to book appointments after normal business hours - are they able to book with you? Make appointment scheduling easy for you and your customers with Booker's online booking & all-in-one spa and salon management software. Our platform features appointment & staff scheduling, point of sale, marketing & customer retention tools. Take a free demo & join over 128,000 professionals who save time and effort as they grow and run their business with Booker.