Content Central

Overall: Our firm began researching options for a document management software program 3 years ago. After a year of researching we elected to go with Content Central for our document storage and Capture Point for our document scanning. Both programs were offered by Ademero. Our decision stemmed from the following criteria: 1) We are a small company so pricing was important. 2) We wanted to align with a company that would grow with our company and our needs. 3) Our organizational structure required a high number of user interfaces. 4) Because we are technically challenged we needed to find a program that was powerful but fairly easy to use. In looking at programs in a price range of $6,000 to $60,000 we felt Ademero was the best fit according to these criteria requirements. We have used the software for 2 years and we are extremely satisfied with the results. In that time there have been several minor upgrades and they just released a fairly significant upgrade. For us this is evidence they continue to fund their product development department in an effort to stay relative and competitive in their document management endeavors. We are confident at this point our needs will not outgrow their ability to deliver for quite some time. As previously stated our goal was to select a company that would allow us to stay with them and not have to recreate our paperless process every few years. The technical and support representative we were assigned has, in our opinion, become a valuable asset of our firm. During the setup phase of our document storage (which we found to be quite a challenge) he took the time to familiarize himself with our industry and our needs. Though we had to make some minor changes throughout the process, he was able to help us design a system that has significantly benefited our staff and our clients. Two years later we still contact him with any issue we might encounter and he continues to provide much needed technical support. We again are confident we have designed a paperless process we can use for many years without significant changes. In a nutshell we feel our research has paid off with the selection of Ademero.

Overall: The overall experience with Content Central is that the support team is always there when you need them. The software is user friendly and has many features that our company uses for our clients and all document are secure which is extremely crucial in our business.

Pros: The software is user friendly, documents are easily retrieved for viewing and printing. You can label each document individually or you can label several scanned documents together and name them in a group. I also like the feature that allows you to change active documents in a file and move them to an inactive status with just a few clicks of the buttons.

Cons: When you're in the beginning of the names of the employees files, having to scroll down to someone at the end of the alphabet is sometimes annoying because there is a lag after about 15-25 files it can take a bit of time to get to if you have a lot of files. The search feature is always sometimes I just want to scroll down quickly.

Reasons for Choosing Content Central: Upper management makes those decisions and obviously like Content Central over other software programs.

Reasons for Switching to Content Central: Upper management was not happy with the software and needed to make a switch to a more secure program.