Textline

"If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude."
"Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us."
"Easy to set up mass text messaging to our clients. Amazing customer service that is always available to look into various features on your behalf."

Cons

"It doesn't feel native to iOS and some screens did not render well."
"The thing that I would say that I dislike the most is when I go to type in a customer's name, if you type in too many characters or not enough, the name/number may not pop up at all."
"While rare, there can be very brief service degradations, but thats expected with most any SaaS."
"Haven't fully confirmed this yet but there have been a couple frustrating occasions."

Pros

"If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude."
"Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us."
"Easy to set up mass text messaging to our clients. Amazing customer service that is always available to look into various features on your behalf."

Cons

"It doesn't feel native to iOS and some screens did not render well."
"The thing that I would say that I dislike the most is when I go to type in a customer's name, if you type in too many characters or not enough, the name/number may not pop up at all."
"While rare, there can be very brief service degradations, but thats expected with most any SaaS."
"Haven't fully confirmed this yet but there have been a couple frustrating occasions."

Write a Review

Read All 157 Reviews

Evan K.

Operations Manager

Consumer Services, 201-500 employees

Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

July 17, 2019

"Great Product and Team"

Overall: We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Pros: I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Cons: There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

Reviewer Source

Source: Capterra

July 17, 2019

Jared M.

Technical Support Manager

Sports, 1-10 employees

Used the software for: Less than 6 months

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

January 23, 2021

"Great Customer Service. Awesome Functionality/Workflow"

Overall: Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Pros: The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Cons: One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Alternatives Considered: Dialpad

Reasons for Choosing Textline: Textline had more features, and allows for better workflow and integrations with our support systems.

Reasons for Switching to Textline: Needed a more robust phone and text system for our technical support team

Vendor Response

By Textline on February 4, 2021

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Reviewer Source

Source: Capterra

January 23, 2021

Jewels C.

Credentialing Specialist

Staffing and Recruiting, 1-10 employees

Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

November 16, 2022

"Text Line is a vital tool for our company."

Overall: I can't function in my daily operation without it. Very user friendly! I recommend Text Line to all businesses!

Pros: Invaluable tool.Easy to use.Excellent archiving.Can launch mass SMS.Can choose recipients based on tags.I like everything about Textline!I use it all day, every day. Have the app on my cell and computer.

Cons: I do not have any complaints or suggestions.

Reasons for Switching to Textline: Better program. Better archiving. Responsive. Easy flowing SMS.

Reviewer Source

Source: Capterra

November 16, 2022

Max F.

director

Entertainment, 1-10 employees

Used the software for: 1-2 years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

July 6, 2020

"The best SMS app for Pipedrive users"

Overall: Great customer service and a useful product.

Pros: Great UI and features for teams needing to SMS their customers.

Cons: The pricing per SMS is higher than many other available products (particularly in Aus).

Vendor Response

By Textline on July 17, 2020

Hi Max, Thank you for taking the time to write this review! I am glad to hear that you enjoy our UI and Textline works for teams. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Reviewer Source

Source: Capterra

July 6, 2020

Verified Reviewer

Real Estate, 1-10 employees

Used the software for: 1-2 years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

October 5, 2022

"Modern Texting for Business at Its Finest"

Overall: Our business had free trials on many competing texting softwares on the market, but we ultimately fell in love with Textline after using it just once. We saw the potential in it, and we have integrated its advanced features ever since. We are confident that Textline is the best texting software for businesses.

Pros: Intuitive, modern, adaptable, and smart. This software is the best of its type. You can use it right off the bat for simple day-to-day usage. However, this software has a lot more to offer in automation. Although it takes some time to learn the ropes, the results are worth the effort. Textline has great value in its adaptability with many business, and their stellar customer support team. They're always quick with helpful responses and they're easily accessible.

Cons: Textline has a clean layout and design. Very modern in its artistic approach. However, with that being said, its approach to a clean work space is not ideal. There is no way to hide old messages from your view. You can only have them fade out by "resolving" them. This can create an overwhelming false-impression of your text inbox.

Reviewer Source

Source: Capterra

October 5, 2022

Read All 157 Reviews

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Textline Pricing

Starting From:

$59.97 /month

Pricing Model: Flat Rate

Yes, has free trial
No free version

Pricing Details (Provided by Vendor):

Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs

Pricing Resources:

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What is Textline?

Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.