Visual Visitor

Pros: I have used about 4 other tools in the past, but VisualVisitor is 10x better in terms of accuracy and usefulness. With the other tools, 90% of companies identified were just Internet Service Providers. With VisualVisitor, I could really gather insights on prospects, competitors and customers that are visiting our website.

Cons: I didn't find any so far. Frankly, this is the best website visitor identification software I have ever seen.

Reviewer Source

Source: Capterra

April 24, 2018

Avril L.

Marketing

Financial Services, 11-50 employees

Used the software for: Less than 6 months

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

May 1, 2020

"Great service & value"

Overall: The experience has been top-notch. I really value that their attention to customer questions and feedback through both customer acquisition and retention phases. They are more than a technology data provider - they are real human-to-human networking masters!

Pros: Customer service has shined. Although this technology is easy to use, whenever we had a question, they are quick to respond. You almost feel like you are their only and best customer. The service is just what we wanted: the essentials in functionality, data capture, and cost.

Cons: Not applicable. Not applicable. Not applicable.

Alternatives Considered: Lead Forensics

Reasons for Choosing Visual Visitor: cost , functionality, and quality customer service response time

Reviewer Source

Source: Capterra

May 1, 2020

Verified Reviewer

Industrial Automation, 11-50 employees

Used the software for: Less than 6 months

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

January 8, 2019

"New to me product, but it looks promising"

Pros: The price is hard to argue with. Easy to setup.

Cons: The reporting is leaving a lot to be desired. I wish I could setup custom reports.

Vendor Response

By Visual Visitor on January 9, 2019

Thank you for the constructive feedback! Our product has grown over the years from active users like you. As you have pointed out Visual Visitor is the best value for the money as we are literately 1/10th the price of our competitors with no contract. We recently rolled out a new user interface which includes some additional reporting elements, including Call Tracking, Email Tracking and several other upgrades. If you haven't we would welcome the opportunity to walk you through the new features. As of today, our custom reporting is in the form of export the data and write reports yourself in Excel. We do have custom reporting on our product road map. Would you be interested in providing us with your reporting requirements? We would love to hear from you. Please contact me directly - Kevin Batchelor at 770-814-6372 or [email protected]

Reviewer Source

Source: Capterra

January 8, 2019

Eric M.

Sr Sales Manager

Information Technology and Services, 11-50 employees

Used the software for: 6-12 months

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

January 7, 2021

"Great product - Even better support"

Overall: The visual Visitor support team was immediately responsive during my evaluation. But more impressive is that they provide even better continuing user support. When I ask a question or need help with system setup they are right there, right away. Visual Visitor is the perfect combination of a great product with even better support.

Pros: Their Visitor identification is as good as any other system I have used. But what differentiated Visual Visitor from their competitors is that they can provide email open receipts. I evaluated about 10 anonymous website visitor solutions and no one else had that feature. They are also coming out with their own email marketing module, making them the best value provider.

Cons: I have not experienced anything I would consider a con in my first 6 months

Reasons for Choosing Visual Visitor: They were the only ones that had email open receipts - and an email marketing module on their product roadmap.

Reasons for Switching to Visual Visitor: Better product Better support Less Expensive Did not require an annual commitment

Reviewer Source

Source: Capterra

January 7, 2021

Peter F.

Sales

Information Technology and Services, 11-50 employees

Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

April 30, 2020

"Easy to USE"

Overall: Easy to install and implement. Our staff all find it useful

Pros: The daily reporting. Gives you an overview on traffic. The ability to geographically track traffic. The live map.

Cons: Nothing. Have only ever had one problem and was quite surprised on the high level of support

Reasons for Choosing Visual Visitor: Ease of use and price.

Reasons for Switching to Visual Visitor: Easier to use. Other tracking systems keep changing and require a large overhead to keep up to date

Reviewer Source

Source: Capterra

April 30, 2020

Read All 11 Reviews

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Visual Visitor Pricing

Starting From:

$149.00 /month

Pricing Model: Flat Rate

Yes, has free trial
Yes, has free version

Pricing Details (Provided by Vendor):

All plans are billed monthly. Some plans Include Unlimited Users per Company All plans include unlimited Searches Dedicated Account Manager for Training and Support For larger plans, please request a custom quote White Label Platform Available for Resellers

Pricing Resources:

Be an Informed Buyer: Understanding the True Cost of Business Software

Lead Generation Software Pricing Guide

What is Visual Visitor?

Powerful Sales Intelligence Platform Our Platform Includes: - Buyer Intent Data - Identify Buyers Seeking a Solution Like Yours - The Industry's most comprehensive B2B Contacts database. Having trouble reaching prospects since everyone is working remote? We can help. - We identify visitors to your website by name - We can identify not the company but the person also. - Email tracking for proposals and email marketing All-In-One platform with Unlimited Users.