tab32

Overall: Using the system I am able to run a teledentistry operation, which is a big win. The software is able to handle our processes and the way we interact with patients as well as hygienists and dentists working asynchronously. Customer Rep did a great job in responding to any questions we have in a timely way. I would highly recommend them.

Pros: The software includes many features that I need and is highly configurable, which makes me feel like I can do anything and allows me to make processes unique to my company. My favorite feature are the ability to link clients customized forms and not require them to make an email or password, which helps reduce the obstacle of patients booking with us while still capturing all the needed data.

Cons: There are very many icons, which requires some upfront training.

Overall: I don't generally leave negative reviews, but this one is warranted. I hated almost every day I had to use Tab 32. I used it for three months from June to Aug, 2021, but have paid for it now 19 months. Tab 32 did not provide a tool that allowed me to diagnose and track my patients. The x ray portion of the software took way too many clicks. When doing endodontic procedures it was another click nightmare to use. The quality of the radiography was archaic. My staff was angry, I was angry. It was so bad I went back to paper. We continued to pay for it so we could access the data from those three months. I contacted them in February 2022 asking to terminate and receive a data dump as I was starting a different online software. I was told that I needed to pay the remaining 8 months left on my contract to get the data. I asked to speak to someone who could help -- after many emails from me, and two unkept appointments, I gave up. If you are the leading customer service software, you should want to make sure your customers are satisfied. I am anything but satisfied. I've now paid for Tab 32 for 19 months, and used it for only three. Now I can't get a return phone call from them.

Pros: The integration with front office was good; claims, etc, but the x-ray quality was horrible.

Cons: Maneuvering through the program was one of the biggest downfalls. It took way too many clicks to get where I needed to be. The X-rays were very poor quality. To get help took several hours. It was difficult to move from patient to patient. We used it for 3 months solid, trying to give it the best chance. Couldn't make it work. Front office liked it, back office all hated it.

Reasons for Switching to tab32: We wanted to go digital, so this was the first step. We disliked it so much we went back to paper for a year.

Overall: So far ahead of the competition and so simple and easy to use. I opened my practice and never regretted the decision of getting TAB32

Pros: Its just amazing and everything is in one place. Very intuitive and runs on low data speed also The customer service is the best and always helpful

Cons: the Integrated payment system by stripe charges more than the normal fees though I use another payment terminal by my bank have to train team members and more of un-learning curve to forget those old systems like eaglesoft and dentrix

Alternatives Considered: iDentalSoft, Denticon, Curve Dental, DentiMax, Dentrix Ascend, MOGO and Dovetail

Switched From: Dentrix and CareStack