Dovetail

Overall: The staff members at Dovetail are exceptional, the service is the best!

Pros: - User experience and intuitive software compared to Curve Dental or Dentrix - Mobile on all devices - Fast and responsive

Cons: - Doesn't have custom reporting but this feature will be launched in September 2019.

Reasons for Choosing Dovetail: Bottom line, Dovetail's interface is the best, it's the easiest to implement (24 hours max!) and our staff loves it.

Reasons for Switching to Dovetail: Dentrix is clunky, it's a bit of this and that glued together to make one software. It's not mobile and is very expensive!!!

Overall: Customer service is terrible, would not recommend this software to anyone unless you enjoy having misery for yourself and your staff.

Pros: I was initially attracted to Dovetail because it was cloud-based and the idea of not having to maintain my server anymore was really exciting. The idea of going paperless and abilities to text patients for appointment confirmation all sounded great.

Cons: We have been unable to print statements for months now. We have brought this to Dovetail for over six weeks and still have no solution in sight. The customer service is terrible, we have only heard excuses about addressing the issues and still no fixes after six weeks is very disappointing. Initially, Dovetail said their tech team is really busy, "currently engrossed in other more pressing deadlines", so we'll just have to wait. After another week, Dovetail said, "heavy backlog of tickets that were dealing with just a bit more pressing of matters". After a few more weeks, Dovetail said, "It's an issue with the large number of patients you have and the system timing out."

Overall: Healthy , growing and useful towards continued partnering towards streamlined revenue generation

Pros: The task of patient rebooking made easier

Cons: Platform matching to our specific cultural niche environment proved challenging

Reasons for Choosing Dovetail: Best matched our practice philosophy and needs