360 Degree Feedback Software
...
Usersnap
spotlight

Usersnap

TOP FEATURES
Top Features
Usersnap
by Usersnap
  • Anonymous Feedback
  • Rater Selection
  • 5.0
    Surveys & Feedback
  • 5.0
    Dashboard
  • Reporting/Analytics
OTHER USERS CHOSE
SurveyMonkey Enterpr...
4.5 (85)
  • 5.0
    Anonymous Feedback
  • 5.0
    Rater Selection
  • 4.5
    Surveys & Feedback
  • 4.0
    Dashboard
  • 3.9
    Reporting/Analytics
visit website
Pros & Cons
PROS

"On the back end, the ability to create custom tags has helped us organize and track all the feedback for effective product decisions."

"I am impressed by the functionality and feature improvements that Usersnap has released for it's Pro users."

"Anyone who uses lots of apps knows how crucial this relationship can be. Overall, this app is a powerful solution to a common need."

CONS

"The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects."

"Usersnap was Critical to our Internal and External UAT."

"Performs poorly in 'lighthouse' tests for web performance. Very limited widget customisation - limited form options."

Latest Reviews
Usersnap
by Usersnap
"Great for UI/detailed feedback"
4.7 (47)
Avatar Image
Grigory G.
CTO
Legal Services, 1-10 employees
Used the software for: 1-2 years
Overall: I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100...
see all reviews
OTHER USERS CHOSE
intelliHR
4.8 (36)
  • 4.8
    Ease of Use
  • 5.0
    Customer Service
  • 4.8
    Value for Money
  • 4.5
    Features
visit website
Compare Alternatives
Usersnap
View Profile
Trakstar Perform
Visit Website
Performly Talent
Visit Website
Starting from:
$99.00/Per-Month
Pricing Model:
Flat Rate
Starting from:
Not provided by vendor
Pricing Model:
Per Feature
Starting from:
$1.00/Per-Month
Pricing Model:
Per User
Overall Rating:
4.7 (47)
  • Ease of Use
    4.8
  • Customer Service
    4.9
  • Features
    4.6
  • Value for Money
    4.5
Overall Rating:
4.4 (285)
  • Ease of Use
    4.3
  • Customer Service
    4.7
  • Features
    4.0
  • Value for Money
    4.3
Overall Rating:
4.3 (47)
  • Ease of Use
    4.2
  • Customer Service
    4.4
  • Features
    4.3
  • Value for Money
    4.4
Core Features
8/10
VIEW ALL COMPETITORS
Core Features
9/10
Core Features
9/10
VIEW FULL COMPARISON

Popular Comparisons

Pricing

spotlight
Usersnap
by Usersnap
Starting From:
$99.00 /month
Pricing Model: Flat Rate
  • Yes, has free trial
  • No free version
Pricing Details(Provided by Vendor):
Pricing starts at 99 USD/month (paid annually). All other information can be found at https://usersn...
SEE ALL PRICING
OTHER USERS CHOSE
spotlight
Blue
4.6 (49)
Starting From:
$7500.00 /year
Pricing Model: Flat Rate
  • No free trial
  • No free version
Pricing Details(Provided by Vendor):
Flexible pricing models depending on the particular use case and budgetary requirements, contact for...
Visit Website

What is Usersnap?

Usersnap is a user feedback platform that helps software companies collect customer feedback and measure user experience (CSAT, NPS, CES). Also, track issues visually for QA, UAT, and beta testing, and connect your systems with +2k integrations (Jira, ServiceNow, Zendesk, Zapier, etc.). Get all metadata (screen size, browser, browser errors, etc), screenshots, or screen recordings with voice with every feedback. Some customers include Microsoft, Airbus, Canva, Hawaiian Airlines, and Instacart.

Usersnap Video and Images

Feedback collectors
QA/UAT visual feedback
Meta-data from browser
Menu options for users
NPS, CSAT, CES - ratings

Featured In

Best For

Usersnap is used by small tech startups and large software companies. Our customers range from software companies (SaaS) to e-commerce and web development companies. https://usersnap.com
Still searching for the right software?
Talk to a Capterra software advisor today.
First Name*
Last Name*
Email*
Phone Number*
Company Name*
Primary Industry*
Company Size*
By clicking the button below, I agree to the General User Terms, SMS Terms and Privacy Policy and authorize Capterra to use automated means to call, text or email me at the information provided. Consent is not required to use Capterra services.

Deployment & Support

Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • 24/7 (Live Rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Contact Details
  • Usersnap
  • Located in Austria
  • Founded in 2013
  • https://usersnap.com

Usersnap Video