What Is OneTrust?

OneTrust is the #1 fastest growing and most widely used technology platform to help organizations be more trusted, and operationalize privacy, security, data governance, and compliance programs. More than 7,500 customers, including half of the Fortune 500, use OneTrust to build integrated programs that comply with the CCPA, GDPR, LGPD, PDPA, ISO27001, and hundreds of the world's privacy and security laws.

Who Uses OneTrust?

On-premise and cloud-based platform that helps businesses of all sizes with geolocation tracking, inventory control, data mapping, records management, auditing, reporting, scheduling and more.

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Reviews of OneTrust

Average score

Overall
4.3
Ease of Use
3.7
Customer Service
3.8
Features
4.4
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
40%
4
47%
3
13%
Verified Reviewer
Performance & Inbound Marketing Manager in France
Verified LinkedIn User
, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Product, Support Needs Some Work

5.0 4 years ago

Pros:

It does what it's supposed to do and it does it well. I have no idea how I would found all of the cookies on my site without it. It really makes GDPR compliance simple.

Cons:

The UX is pretty clunky but not the worst by any means. It did take a couple of tries to figure out where to go and how to correctly save my cookie settings. The support team needs a bit of help though. It took them over a month to respond to my question. To their credit, they did solve the issue that I was having.

Ronald
Security Analyst in Brazil
Health, Wellness & Fitness, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

A complete compliance management platform

4.0 last year

Comments: Using Onetrust has been a good experience. The technical support is ok.

Pros:

Onetrust is a very complete platform for managing risk, compliance, privacy and other important roles inside the company. You can manage cookies, assets, assessments and other features.

Cons:

It is a hard work to integrate Onetrust with other systems and it is also difficult to perform tasks such as cookies scanning and the translations of the tenent is not automatic.

Manju
Data Labeling specialist in India
Hospitality, 5,001-10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

One trust is a cloud tool for GDPF related compliance and its good

5.0 4 weeks ago New

Comments: We use it for GDPR and compliance related issues. The breach incidents can be logged on it. Risk management training and audits can be conducted via this. Tasks can be assigned to review for GDPR on it and can be tracked of its progress. Overall its very easy. If it had more features as per companies requirements, it would have been great.

Pros:

Its very simple to use and the dashboard is very simple to understand for new user

Cons:

Does not have many features. It's very simple with very less features. The other tools in the market have more tools for risk and compliance and audit tasks.

Verified Reviewer
Engineer in Brazil
Verified LinkedIn User
Executive Office, 1,001-5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Very complex but complete

3.0 3 years ago

Comments: it's good but it's not perfect

Pros:

It's a very complex software with a lot of features

Cons:

It's very confuse even with webinars and tutoriais, it seems like a lot of softwares that were merged into one

Kunal
SME MarTech in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Centralized consent and Preference Management Repository

5.0 2 years ago

Comments: We have created a centralized preference management using this tool. Where all customers preferences for mode of communication is stored and also communication opt outs are stored for compliance.

Pros:

Audit Log has self service capability to view and report for audit and compliance teams. Data Portability and access controls. Ability to keep up with changes in privacy laws.

Cons:

Cost is higher when compared to its competitor Possible Now. Vendor license fees is almost double when compared to Possible now