MyHub

The Intranet site that is simple, with amazing customer service!!

Comments: I wanted a site for internal information, what I found was not only an internal site but I can integrate with Google, create forms, do mail list, have forums, and have the flexibility on users and groups, down to pages.

Pros:

My HubIntranet is easy to use, for technical or non technical staff, the knowledge base is easy to use with step by step guides and videos. I have used them for several years now and the features keep growing.

Cons:

It's not super fancy as far as templates, but for the delivery of information it is great!

Great cost effective solution

Comments: Great, very easy to use, but still looks very professional. Myhubintranet was very responsive and helpful.

Pros:

It was easy to design, the way everything is set out gives you quite a bit of flexibility with how you'd like to present information, without having to be an expert web developer! I was running a project where we needed to bring many people together across multiple organisations, and myhubintranet provided the perfect platform for this. Support from the provider was always responsive and timely. This is a great tool for sharing information that is very cost effective.

Cons:

The forum feature could be improved, perhaps something a bit more akin to a social media layout.

Alternatives Considered: Ryver, Basecamp and Blink

Reasons for Switching to MyHub: Lack of fee per user structure for myhubintranet, cost effective, ability to house eLearning modules as web-based versions for users to complete, superior layout, looks more like a website and therefore less training/support required by our users.

Affordable Intranet Adaptable for Many Uses

Comments: We are using MyHub for a customer forum - it has the features and flexibility that we were looking for at a cost that is not outrageously expensive.

Pros:

The customer service I received was great and they were helpful throughout the setting up process and helping me to learn more about what is doable on the site. The price is reasonable for what you can customize.

Cons:

There are some limitations to what you can customize. It is a bit clunky and slow moving.

Great solution for both intranet and extranet

Comments: We used a number of the platform features to help our customers, distributors, and staff become 1) independent faster (embedded training videos/document exchange), 2) collaborate with colleagues (community building), and 3) stay current with the latest advances in the field (archive for news, publications, social media feeds, and events listings).

Pros:

The group/permission functionality allowed us to solve a number of problems with this one platform solution. We're able to share different types of information with our own staff vs customers, enabling this to be both an intranet and extranet solution for our company.

Cons:

There were no cons about this platform. The only kinks we faced were due to the strict regulatory nature of our field (medical device) which limited what we could share on this platform.

Great Customer Support

Comments: Overall, MyHub has been easy to work with and the customer support has been great. There were a few items we needed that weren't available and the support teams worked with us to make those available. We've been using MyHub for a number of years now and are very happy with the product and the customer support!

Pros:

Setting up and building our intranet and portal was fairly easy, and the customer support was quick and very helpful when needed.

Cons:

One major item that we would love to have is better reports and user analytics. Not being able to add the same users to multiple sites is something that could definitely use work as well.