Tidio

Good Customer Service

Kommentare: I have always been intimidated by investing in automation and marketing systems. I am so glad I found Tidio - it has really simplified my life and saved me a ton of time, a valuable resource for any entrepreneur!

Vorteile:

It's easy to use, affordable, and offers features that have helped me grow my business and reach new customers. It's not too expensive, you can use it for free, and the automation tools are very easy to set up.

Nachteile:

hmm not too expensive 🤔 but it will be good if they add more "free" options 😁

Easy to deploy and use

Kommentare: I've only been using it for 3 days but so far it has exceeded my expectations!

Vorteile:

It's incredibly simple to add to your website. Easy to customize and doesn't require a computer science graduate to use.

Nachteile:

It would be nice to give users/customers the ability to hide the chat permanently. I know some users can get frustrated when chat windows pop up every time they visit a site.

In Betracht gezogene Alternativen: LiveAgent, LiveChat und Zendesk Suite

Gründe für den Wechsel zu Tidio: The free option and ease of installation and use convinced us to try Tidio.

Always responds to customer queries even when we are offline

Kommentare: Tidio helps us maintain effective communication with our customers. Great product.

Vorteile:

We use Tidio to build chatbots which respond to client questions when certain keywords are included in the questions. We also love the live chat feature which we use to respond to website visitors.

Nachteile:

The only thing I dislike about Tidio is that it does't show a queue to the clients to know where they stand when they ask a question on the website.

Tidio is an amazing chatbot

Kommentare: I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support.

Vorteile:

I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.

Nachteile:

I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.

Very Helpful Software

Kommentare: This software has enhanced the website making it more personal and effective,

Vorteile:

I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.

Nachteile:

The major setback was the price of this product. It is a little expensive for smaller companies.

In Betracht gezogene Alternativen: WhatsApp SCRM

Warum Tidio gewählt wurde: I was looking for something new that would seamlessly integrate into WordPress and found Tidio in a Google search.

Gründe für den Wechsel zu Tidio: It was just the ease of integration into WordPress.