3CX

ligacoes e reunioes praticas

Comentários: Reuniões online e transferencia de chamada pelo celeular, foi uma experiencia e facilitou na pandemia.

Vantagens:

Utilizei esse aplicativo na pandemia, para realizar algumas reuniões online, também utilizava para o escritorio como RAMAL no celular corporativo, foi bem útil enquanto estava em home office

Desvantagens:

acho o preço um pouco alto, e não é intuitivo, ou seja, acho difícil de mexer.

Full featured Hosted SIP VOIP solution

Comentários: Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Vantagens:

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Desvantagens:

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Alternativas consideradas: RingCentral MVP

Razões para escolher o 3CX: Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan.

Software anterior: Avaya Cloud Office

Razões para mudar para o 3CX: It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option.

VOIP and Soft Phones

Comentários: The experience with 3cx was great, along with the company that oversaw the upgrade once everything was in place and ready to go we switched off our analogue system overnight and removed desk phones the next day.

Vantagens:

The 3cx software makes remote changes a breeze. The ability to allow end users access to a phone over their computer without a physical phone saves cost of a phyisical phone. Users have reported that it is easy to use both making and receiving calls and have noticed no quality loss from our old phone system. It is infinitly easier to administer than our old system and i would not go back under any circumstances, even at the cost of my employment.

Desvantagens:

The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and in places were physical phones are installed.

Simple and easy to use

Vantagens:

The interface is easy to you. It's useful to have a chat function too. Option of an app which is good when you're on the move

Desvantagens:

Relatively basic software, I'm not aware of many additional features. The interface, although easy to use, is quite basic looking. It could look slightly more modern.

Telephony system

Comentários: It's actually a good telephony system both for SMEs and Enterprise business needs or purposes

Vantagens:

Easy setup and installation either on a physical box or cloud services.

Desvantagens:

Low local support especially when there are issues.