3CX

Full featured Hosted SIP VOIP solution

Opmerkingen: Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Pluspunten:

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Minpunten:

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

VOIP and Soft Phones

Opmerkingen: The experience with 3cx was great, along with the company that oversaw the upgrade once everything was in place and ready to go we switched off our analogue system overnight and removed desk phones the next day.

Pluspunten:

The 3cx software makes remote changes a breeze. The ability to allow end users access to a phone over their computer without a physical phone saves cost of a phyisical phone. Users have reported that it is easy to use both making and receiving calls and have noticed no quality loss from our old phone system. It is infinitly easier to administer than our old system and i would not go back under any circumstances, even at the cost of my employment.

Minpunten:

The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and in places were physical phones are installed.

Simple and easy to use

Pluspunten:

The interface is easy to you. It's useful to have a chat function too. Option of an app which is good when you're on the move

Minpunten:

Relatively basic software, I'm not aware of many additional features. The interface, although easy to use, is quite basic looking. It could look slightly more modern.

Telephony system

Opmerkingen: It's actually a good telephony system both for SMEs and Enterprise business needs or purposes

Pluspunten:

Easy setup and installation either on a physical box or cloud services.

Minpunten:

Low local support especially when there are issues.

Review for 3CX

Opmerkingen: I am satisfied with the 3cx it is easy to deploy and so far we have had no problems with it

Pluspunten:

what I like the most about this software is that it's easy to set up, everything is user friendly

Minpunten:

id like to add some features to 3cx like when the user calls there's a subtitle of the call like audio-to-text conversion