Avaliações do PhoneBurner

PhoneBurner An Amazing Product For Business

Comentários: The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.

Vantagens:

PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

Desvantagens:

We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

Best customer service of all 7 call software I used. Outstanding.

Comentários: You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Vantagens:

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Desvantagens:

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

The Worst Support and Billing Team - Horrible Service

Comentários: By far the worst service in any business vertical that we have ever received. Customer Support/Tech Support departments are not the brightest individuals and have horrible people skills. The billing department is unable to create invoices that are required for tax purposes.

Vantagens:

Nothing. Horrific software and service top to bottom.

Desvantagens:

Entire new customer support and billing team.

A must have

Comentários: Great customer service.

Vantagens:

Ease of use. Features are excellent Simple to get up and running quickly. Onboarding is well organized.

Desvantagens:

All of features are well laid out and easy to use. No cons.

Making 400 calls per shift has never been easier

Vantagens:

This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.

Desvantagens:

The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.

Need to make more calls? YOU NEED THIS!!

Comentários: I LOVE Phone Burner! I used to work in a call center so I was familiar with a dialer but this one is fantastic! I started using it because of it's integration with Salesforce and have never looked back! I love that I can make calls and drop a pre recorded voicemail and it has nearly doubled my productivity!

Vantagens:

I love that it cuts down on my time on the phone by dialing numbers automatically and by dropping voicemails before the voicemail even picks up!

Desvantagens:

I wish there was a better integration between Salesforce and Phone Burner where I could make updates to my CRM while I'm in Phone Burner but I just open another window with Salesforce in it on my computer and that solves that problem.

Up-to-date technology, it transformed the way we used to work in the past

Vantagens:

You can customize this software easily, it is intuitive (even for non IT users), the cloud platform is reliable, we had no trouble with the implementation - you only need an user and you're ready to start working with it -, every action logs automatically, you can create on the fly as many tags/folders/searches/call lists as you need. Before, we were using an old ATS that would require months to adapt to our needs, and only the vendor was able to customize the software. So I feel that now we have a great tool for outbound activities, I recommend it!

Desvantagens:

The reporting is very good, but could have more visual aids. And it would be great to have integrations like Indeed, Monster, Facebook, etc, for recruitment purposes.

Worked ok

Comentários: There are enough alternatives that when I need a dialer I'll go to one that actually cares about the customer.

Vantagens:

There is a definite learning curve but it does what it's supposed to do.

Desvantagens:

I asked for a credit since I hadn't used the product but had been paying for it for the last 5 months and was told that isn't something they do. I wasn't planning on stopping the service but I did because of their poor business ethic.

Great phone tool for your sales team

Comentários: Great experience helping grow our company faster than we imagine

Vantagens:

I like the fact that you can integrate scripts and voicemails together to make pinpoint campaigns

Desvantagens:

I really have no complaints. The product is on par

11 out of 10!

Comentários: It turned a lengthy painful process into an easy, efficient, and enjoyable experience

Vantagens:

It streamlines every step and makes each step dummy proof

Desvantagens:

We had a few small glitches when we first upgraded our account with the leadstreams that came from the old system into the new upgraded version, but those were quickly resolved and now it all runs like a dream.

Great product!!! Especially for cold calling.

Comentários: This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!!

Vantagens:

Before our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts!

Desvantagens:

The only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available.

Phoner Burner Has Helped Our Sales Team Even With Their Most Recent Changes

Comentários: Our customer support representative at Phoneburner actually cares about his clients and does what's necessary to assist his client.

Vantagens:

It sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry.

Desvantagens:

They stopped the use of an automatic dialer. You now have to manually click to dial the next contact. Doesn't really make a big difference and they still help our company.

Power Dialing and Contact Management with SUPERB customer support.

Comentários: PhoneBurner is a dramatic improvement over our previous system and the streamlined workflow were a very pleasant surprise, but the biggest surprise has been the cheerful and competent support staff. I would recommend this product to anyone in my position.

Vantagens:

The power dialer streamlined our workflow and increased productivity dramatically. Setting it up was very easy with the help from the PhoneBurner support team. As my needs evolved and I became more and more familiar with the software, I became more and more interested in tweaking it to suit my desired workflow and results. The support team not only helped me ably, they were always cheerful and pleasant to deal with.

Desvantagens:

It's not as feature-rich as the giant CRMs but that is easily offset by the dramatic difference in price.

Amazing Program & Amazing Support Staff

Comentários: I would have to say that my favorite Tech Support person to work with would hands down be CSR. They are quick to reply and to try to fix any issues my team and I run into. Not to mention the program itself is SUPER EASY to use!

Vantagens:

It is easy to use and really increases your productivity.

Desvantagens:

I can't say that there is much that I don't like about the software. If I had to choose something it would be that there is not a way to sub-folder in a sub-folder. So if I have one folder CA Contacts for example and I wanted to make a set of folders for the contacts that I started to call in Jan and another one for Feb; and in sub-folders to that put the contact in folders in accordance to my disposition buttons.

Worldclass!

Comentários: I've personally used the PhoneBurner system for my own insurance practice for years before devoting my work to serving other users in the insurance industry. The software is not simply another tech product but, cost effective without sacrificing the quality of the product.

Vantagens:

The PhoneBurner software is linear and user friendly and created with the user in mind!

Desvantagens:

There is nothing I like least, the product is worldclass, with worldclass people running the business!

Phome burner is a game changer

Comentários: My business skyrocket once i change to phone burner its the new way to call ppl

Vantagens:

I love how it send emails and voicemail with in one click

Desvantagens:

There is nothing i can say that i like the least about phone buerner, it does it job. sometimes the calls drop from fax or internet noise but thats about it.

PhoneBurner Actually Makes Cold Calling Fun

Comentários: It really did make Cold Calling Fun!

Vantagens:

I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder. Also, I found that the calendar makes the lists of names that are ready to be called each day as a reminder.

Desvantagens:

I guess the only thing that bothered me is that when someone hung up on your when they were not interested you couldn't really tell. So I noticed that whomever I was talking to suddenly became silent and must of hung up without knowig that they did.

PhoneBurner Rocks!

Comentários: Outstanding - say no more.

Vantagens:

I make 4x the amount of average calls using PhoneBurner and the software makes me incredibly efficient by leaving voicemail and email at the same time with one click.

Desvantagens:

No cons - it’s very user friendly and works really well.

PhoneBurner has been a solid program that allows us to make more calls. More calls=more business.

Comentários: Making more calls. more calls = more business and I would reccomend this service to anyone in sales.

Vantagens:

They do not lie when they claim they can increase dial time by 4X. As soon as one call is finished, it's on to the next one. And if you need time to take notes you can obviously pause it.

Desvantagens:

Implementing this software was somewhat of a hassle but maybe that's because I myself am not the most computer savvy.

PhoneBurner's Power Dialer truly provides a 4x faster dialing option for sales teams

Vantagens:

I love the easy to use cloud based system that allows my team to power dial for 1 hour and produce the same amount of work that the other guys are doing in 4 hours. Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click. They don't even have to listen to their message before moving on to the next call.

Desvantagens:

While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.

PhoneBurner review

Comentários: Everything from the free trial, to the ease of using it, to the customer service was excellent

Vantagens:

I've been in sales for over 40 years and watched as auto dialer's and progressive dialer's progressed. I'm now a consultant and tried many of them who are out there now. Non of them are easier and offer mare the Phoneburner

Desvantagens:

To be very honest I don't have anything negative to say about the product except it would be nice if it were free

PhoneBurner

Comentários: PhoneBurner is the most valuable tool I have other than my web site. It is a wonderful product.

Vantagens:

This software is very intuitive. They are always thinking of new ways to improve their product. I really like that.

Desvantagens:

Nothing I can think of, I have really never found anything I didn't like.

PhoneBurner Great Help in Lead Management and Generating Sales Opportunities

Comentários: It has been great using PhoneBurner as it has helped at going through thousands of potential customers really effectively and efficiently, and filter based on a host of variables. Sometimes there is a needle in a haystack, and it helps us find it.

Vantagens:

Easy management of contacts and leads based on a broad range of variables, and efficiently keep in contact with them and filter down to the real sales opportunities.

Desvantagens:

I really can't think of any obvious negative things. If I want to be picky, it will sometimes glitch when preparing to begin a dial session - call the number in the system, and then the screen does not go to the first lead's name - stays blank. Just stop and restart the session, and no problem. Loss of 30 seconds is all.

Compress your sales call time and make more contacts

Comentários: Helps me to be more efficient and effective with sales call campaigns. I make more calls in far less time. Ultimately I get to more qualified prospects than without this power tool.

Vantagens:

Enables me to easily dial through a sales prospecting campaign and move quickly through voicemails with a one-click drop of my best prerecorded voicemail message. Can make a lot more calls and stay fresh for the few where you do live connect for a true business dialogue. Easy set up and lots of flexibility with phone scripts, voicemail messages, email follow up.

Desvantagens:

Wished it integrated with ZOHO CRM. Takes some effort to figure out how to upload Excel CSV files to properly configure in Phoneburner.

The ULTIMATE efficiency tool!

Vantagens:

The Ease of use and the fact that is saves me so much time.

Desvantagens:

More compatibility with more programs would be nice!