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MYOB Business Reviews

3.8 (103) Write a Review! Australia Local product

About MYOB Business

Small Business cloud based accounting software to automate payroll, client management, tax and all your accounting needs.

Learn more about MYOB Business

Pros:

Payroll is ok it has some nice features on pay items but nothing the old essentials could do easily.

Cons:

No real downsides to the system. As we were using Viberent as a custom software piece there were some glitches with the API integration but this is to be expected.

MYOB Business ratings

Average score

Ease of Use
3.7
Customer Service
3.2
Features
3.6
Value for Money
3.4

Likelihood to recommend

6.4/10

MYOB Business has an overall rating of 3.8 out 5 stars based on 103 user reviews on Capterra.

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Filter reviews (103)

Katrina
Katrina
Senior Accountant in Australia
Verified LinkedIn User
Accounting, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Solid product for small business

5.0 4 years ago

Comments: Has been around for a long time. Tried and tested and is a great product. Starting to price a little higher but still competitive - especially if you have employees.

Pros:

Easy to use and well laid out for the end user. Is great for small operations without complex needs.

Cons:

Whilst bank rules are very handy - the auto reconciling of transactions can cause problems if rule set up incorrectly. Would be great if there was an option to make bulk transaction changes.

Brian
Managing Director in Australia
Events Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

MYOB XO - API Integration A Game Changer

5.0 6 months ago

Comments: Valiant went through a 3rd party Kilimanjaro Consulting Pty Ltd for our set up and integration. They were excellent and their customer service is great.

Pros:

Due to the complexities of our business MYOB XO was the standout choice.

Cons:

No real downsides to the system. As we were using Viberent as a custom software piece there were some glitches with the API integration but this is to be expected.

Ian
Director in Australia
Graphic Design, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

MYOB Essentials

3.0 2 months ago

Comments: All good except for the slow support and issues with the product.

Pros:

Easy to use once you know how. I like that I can log on from anywhere top access the accounting software.

Cons:

MYOB ceased to support Account Edge on Mac so on recommendation by the sales team I transferred to MYOB Essentials. It is easy to use however because it's web based it hangs intermittently. MYOB added a feature to Item ID on invoicing, adding an information symbol without widening the column. This causes the Item ID to be partially obliterated. This makes it difficult when checking item numbers or picking the order. I have spoken to support who have failed to address the issue or even discuss it. The other issue is support. I have literally waited on for one and half hours before getting to the person I need to speak to.

Anthony
General Manager in Australia
Telecommunications, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

MYOB Accounts Plus

4.0 2 months ago

Comments: overall good

Pros:

Online and off line accessMobile scanning of receipts

Cons:

some search features could be better. Doesn't narrow down search when entering items or descriptions

Alternatives Considered: QuickBooks Desktop Pro

Reasons for Switching to MYOB Business: easier to use

Joe
Joe
DevOps Engineer in New Zealand
Verified LinkedIn User
Computer Software, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Manual System Converted into Digital

4.0 2 years ago

Comments: MYOB has changed the way we work, simplifies book keeping to take away so much pain

Pros:

- Easy to signup and simple setup to get things started - Pricing - Special offer for new start ups - Invoice reminders - Invoice templates look very professional - Invoice shows when customer / vendor have viewed (SUPER HELPFUL) - Intray for emailing receipts and tracking

Cons:

- Not being able to invoice in multiple currencies, have to workarond this by invoicing in the charable foreign currency then after payment is recieved adjusting the template to the local amount that is received.

Alternatives Considered: Xero

Reasons for Choosing MYOB Business: Made the switch from doing everything the slow manual way! Can never turn back now

Reasons for Switching to MYOB Business: Price and special offer for new startups

Steven
CEO in Australia
Hospitality, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

If you find something good, stick to it.

5.0 4 months ago

Comments: It has been an essential tool in running our business effectively and maintaining legal compliance since we started in business in 2011.

Pros:

The wide range of features and varied reports that can be produced to assist with trackingn expenditure , budgeting and forecasting. Regular updates keep us compliant with tax law.

Cons:

I do not operate the software. Unable to answer.

Paul
Managing Director in Australia
Consumer Goods, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Probably OK If you Are a Trained Accountant or Bookkeeper

2.0 3 years ago

Comments: We wasted a lot of time and resources using this software for our small business accounting needs. Whilst it did the job in the end we believe there are simpler options such as XERO for us non- accountants.

Pros:

As a small business owner not trained in the art of accounting there wasn't a lot we found easy about using MYOB Essentials. The reporting process at the end is probably our highlight.

Cons:

We found MYOB Essentials cumbersome to set up and use. The support team was basically of little help. Sending files to our Accountant at the end of the tax year was a pain. MYOB Essentials is better suited to those with a deeper knowledge of accounting than what we have in our business. That is why we switched to XERO which we find much easier and more efficient to use.

Alternatives Considered: QuickBooks Desktop Enterprise

Reasons for Switching to MYOB Business: We chose MYOB Essential based on their reputation as a simple inhouse accounting software solution.

matt
director in Australia
Construction, Self Employed
Used the Software for: Free Trial
Reviewer Source

A must for any small business

4.0 6 months ago

Pros:

its ease of use, Its simple. Everything is a click a way all bookkeepers and accountnats will have access in the back ground to pullt he data they need to complete tax things

Cons:

I would ideally like to see a scheduling app or component added which id desktop and phone friendly

Alternatives Considered: Quickbooks Online

Joshua
Administration in Australia
Mental Health Care, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Great software for small business

4.0 5 months ago

Pros:

User experience is great and is easy to use for beginners. As the product has been around for some time, the forums are helpful for common issues and troubleshooting. From my experience the online support chat is helpful when needed. The myob capture app is great for recording receipts and invoices on the go for allocation later on desktop.

Cons:

Recurring invoices are a great feature, however for my purposes, I would prefer a create from template feature for recurring contacts. Would prefer to have final say/approval over invoice reminders so the template can be customised to the circumstances. Some basic filtering and sorting features could be added for betting tracking of transactions, invoices, etc.

Neil
Director in New Zealand
Veterinary, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Where's the support?

2.0 2 weeks ago New

Comments: I would definitely not recommend this product when there are better ones on the market, such as Xero.

Pros:

It integrated with my previous payroll programme

Cons:

Difficult to fix problems. Useless customer support. Currently on hold for 110 minutes and counting, and have been "first in the queue" for at least 40 minutes. Their support number is not easy to find and the wait times are unacceptable. Also, the payroll needs more steps than xero to pay staff and report to IRD.

Joanne
CEO in Australia
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

MYOB - easy to use, does what you need

5.0 2 years ago

Comments: Offers features that I need to do to manage the Company Financials. Support has been great and responsive.

Pros:

MYOB is intuitive for the user to use, easy to use, simple to setup, has all the features you need to manage the Company finances. Also when regulation changes it quickly incorporates those changes and explains easily how to use the feature.

Cons:

MYOB can get quite slow around EOFY - needs more grunt put in place around these times for cloud hosting. There is no live chat within the application for support.

Alternatives Considered: Xero

Reasons for Switching to MYOB Business: Pricing and easier to use.

Chris
Tech/manager in Australia
Construction, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

This is great accounting Software thank you

5.0 6 years ago

Comments: I have been using this software for over 10 years it is a bit expensive but works well
Especially after it went to cloud based

Pros:

And I like if anything goes missing my computer gets Stolen or burns or virus then I don't lose everything because it's on the clouds

Cons:

The cons are that it is too expensive for what it is

Adam
Chief Accountant in Australia
Construction, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

A very easy to use and follow accounting software, the flow of information is easy to follow

4.0 5 years ago

Comments: This software is easy to use and organize. This software allows me to track and update information easily and in a timely manner

Pros:

I like the dashboards that show the flow of information from beginning to end. Reconciling the bank is very easy to do as well as enter in new sales and purchases. It's also very easy to export data into excel if additional analysis is needed outside of MYOB.

Cons:

Generating sales reports, P&Ls, and BS is a bit cumbersome. It would also be nice if it had a 'dashoboard' feature, like xero, that shows all the relevant information on one page. Having one spot to go to for most of the day's relevant information would be very helpful

ELLIE
ADMIN & ACCOUNTING MANAGER in Singapore
Mechanical or Industrial Engineering, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Friendly user

5.0 4 years ago

Comments: To be more flexible on forms and reports

Pros:

Editing and backup easy to manage and restore function for any error or lost of data to be fixed easily

Cons:

Cannot customise report and limited on letters and character to be insert. Control on printing page is not user friendly

Michael
COO in Australia
Law Practice, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

MYOB keeps us on track and informed

5.0 2 years ago

Pros:

Ese of use, accessibility, features are simple, seamless integration, reporting functions, governance

Cons:

None, it is clear and easy to use daily.

Karen
Director in Luxembourg
Arts & Crafts, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Mostly good

4.0 6 years ago

Comments: I've been using MYOB for many years, mainly to raise invoices and purchases, plus to track the P&L and balance sheet. It's a pretty robust product that doesn't need specialist instruction to use the basic functions, but it started getting pretty annoying when I upgraded late 2013 and now one has to be connected to the internet in order to use it. That means if your internet connection is down or you're out of WIFI reach on the road, you can't do anything with your company files. That's my biggest complaint.

Pros:

Fairly easy to use; robust

Cons:

You have to have internet connection to use your company files.

Nicola
Bookeeper in Australia
Used the Software for: 6-12 months
Reviewer Source

Very Simple and easy to use, lacking in a few areas but good for a small business just starting out

4.0 5 years ago

Pros:

Very easy to navigate and simple to use. Search function for invoices is good now that you can see POs.

Cons:

Wish it would export data to excel!! Had to manually build a database of 300 invoices! Too easy to go back and delete stuff too which then doesn't stay on the audit trail, once it's gone it's gone! Would like to see some detail from the invoice when it searched for rather than having to go into it.

Annie
Salon Owner in Australia
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Game change for my business

5.0 5 years ago

Pros:

This software has made my bookkeeping so much easier, faster and even more accurate. I like when they change a function, that they teach u how to use it with little instruction pop ups.

Cons:

I find that the dashboard figures aren't always accurate with my bank accounts. Sometimes the layout can be confusing.

Melanie
Retail Clerk in Australia
Retail, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Easy to use for Small Business

4.0 4 years ago

Comments: I've been using MYOB Essentials for about 2 years now. It's a simple system for a small business.

Pros:

Great import feature for bank accounts (main bank accounts are available - some smaller banks are not able to auto import) Simple payroll functionality Easy account reconciliation

Cons:

There is no simple search facility across the database - you have to enter each screen to perform a search Reports are hard to find and dates are

Sarah
Sarah
Law Clerk in Australia
Verified LinkedIn User
Law Practice, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Great reconciliation and payment software

5.0 4 years ago

Comments: MYOB is used for all office payments, cheques, reconciliation and staff wages. Creates a one stop shop for all things payment related!

Pros:

Easy to use interface with quick access to each area of the program.

Cons:

Program can be expensive and costs per computer

Liam
Electrician in New Zealand
Used the Software for: 1+ year
Reviewer Source

I really like using MYOB for my Business as it makes everything very easy and carefree

5.0 5 years ago

Pros:

I like MYOB for my business as it is intuitive and it combines many different softwares. It is a 'one stop shop' for all my business needs which is what I need when I am very busy

Cons:

What i like least about MYOB is that other softwares are more competitive in price. I stay with MYOB as I am used to the functionality off it and dont wish to change.

DAN
Bookeeper in Australia
Management Consulting, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use Accounting Softeware for SMB

5.0 4 years ago

Comments: I have used MYOB for many years and have not felt the need to change. We are currently able to solve all our accounting with the software. If the company was to expand then we would consider Xero instead.

Pros:

I think MYOB is a good product and it does mostly what I need. It's very easy to do most accounting tasks. I do prefer the software versions rather than the Live/Cloud versions. though.

Cons:

The customer service can take some time to get through to. and limited use of 3rd party payment gateways.

Bruce
Bruce
CEO in Australia
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Need to be dragged into the new century

2.0 4 years ago

Comments: We have been stuck on it - and are currently planning our migration away from it.

Pros:

Commonly used across small business which makes it easier to find bookkeepers who have experience in it

Cons:

Needs to have a major overview from a features, functionality and user experience perspective. Nearly no new features in 15 years. An upgrade in technology, but delivering using out-dated tech stacks and restrictive implementation. Not a wonder people are moving in droves to other products.

Verified Reviewer
Software Developer in India
Verified LinkedIn User
Computer Software, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Product to keep your accounting and bookkeeping needs. little bit difficult to change & edit reports

5.0 5 years ago

Comments: I suggested this software to my friend for daily bookkeeping. she is satified from this product.

Pros:

simple use for data entry within the software, simple offline product to use for accounting & bookkeeping.

Cons:

difficult to import the transactions with the help of excel. and little bit difficult to change and customize reports

Steve
Accountant - Manager in Australia
Accounting, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Good Alternative Cloud Accounting Package for the MYOB Faithful

4.0 4 years ago

Pros:

Cloud based and extremely speedy. Bank feeds are easier to navigate and interpret than competitors. Support is good.

Cons:

Hard sell to clients who are aware of other market leaders in the cloud accounting space. Practice level reporting and tools aren't up to par compared to competitors.