Bookeo Reviews

Book Anytime

Comments: Very happy with what I need it for, plus they have wonderful customer service.

Pros:

The ease of set up & use. I can charge clients online without wasting time after the session.

Cons:

To have more tools available the price increase is too high

Very happy customer for over a year!

Comments: I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to.

Pros:

1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier!

Cons:

Nothing! Everything has worked great for me so far.

Alternatives Considered: Peek PRO Tour Operator Software and FareHarbor

Reasons for Switching to Bookeo: I liked that I could set everything up myself and use my own external systems. I liked that there was a trial period to try it out and I didn't have to sit through a sales pitch.

Definitely the best Booking system on the Market

Comments: Almost perfect

Pros:

Easy to use and deploy, fully customizable, EXCELLENT customer support. By far the best value on the Market.

Cons:

Maybe the design could be slightly improve. But appart from that, I'm still searching, ;-)

Very basic and no desire to improve

Comments: I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.

Pros:

The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration

Cons:

You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.

I like it, but could use a few tweaks.

Comments: Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.

Pros:

Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration

Cons:

Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.

Best software until, Vest value, Best Support

Comments: SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way.

Pros:

Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution.

Cons:

Some options in the display could be improve like for the courses, Email automatization for teachers, some API.

Alternatives Considered: Eversports Manager

Reasons for Choosing Bookeo: Too crazy expensive and you don't need 90% of the features. Mindbody also does not respect privacy and market competitors to your own clients. Bad support, you are only "a number".

Switched From: Mindbody

Reasons for Switching to Bookeo: Less expensive, simple, and honest MONTHLY Fee that you can stop any time. Most of competitors contract you and you can't go out of the product before 1 year or else (contract because they know their product if not good !). I feel free with bookeo !

Not created for National business (NOT timezone friendly)

Comments: Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system.

Pros:

It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes.

Cons:

No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you.

Alternatives Considered: Google Forms, Calendly and SurveyMonkey

Reasons for Switching to Bookeo: I haven't made my decision yet. For our sister company it will be a big NO due to the timezone issue. Not sure if I will get restored confidence in my custom and required fields not disappearing out of no where to continue using this product. It doesn't seem reliable right now but I will give the benefit of the doubt if this was just a one time occurence.

Perfect Booking Software for Aerial, Dance, or Fitness Studio

Comments: Bookeo has allowed us to create an online way for our students to book classes and pay with their credit card.

Pros:

I manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival.

Cons:

It's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes.

Excellent Customer Service

Comments: Mainly positive and the customer service is unparalleled.

Pros:

I love that when I have an issue Customer Service responds very quickly and my issues always get resolved in a timely manner

Cons:

It can be difficult to change a schedule if there are future bookings. For example when we go to or from daylight savings time it's a real chore to change tour times.

Beginner Booking Software

Comments: Bookeo allowed us to start taking bookings almost immediately after launching our business. It was great at the time, but we ultimately had to switch services due to lack of the features we needed.

Pros:

Bookeo is super easy to use! My entire staff picked it up very quickly! Everything is displayed in an intuitive way making it difficult to make mistakes when preparing for your day of bookings.

Cons:

Features are limited-- if you have non-standard booking situations, this product is not for you. Resource sharing between items is not possible.

Does the job, but could it do better

Comments: If you book any kind of classes, this software does the job.

Pros:

Manages multiple teachers and rooms/resources. Mostly easy to use Accessible from anywhere Can integrate into any site Takes payment for you.

Cons:

Would be good to have a calendar format. You cant show the public the google calendar as it shows private info. I have had this software for over 5 years, and only seen one or two improvements. There are features it could do with but they do not seem to be working on it. Given that it is a subscription model, one would expect the software to be improved upon regularity. Back end could be friendlier. Not as mobile friendly as it could be. Takes a bit to teach staff how to find classes and create bookings in store.

Very rich feature product. Excellent client support.

Comments: Saves a lot of our time. Online payment gateway integration implemented very easily. But the customer support, one again, that is a team which replies literally in few minutes, just unbelievable. Have not seen such quick and quality responses in years.

Pros:

Possibility to customize its feautures in so many ways. This helped us to adapt to our business process in the times of changing needs.

Cons:

Visual part / UI interface really requires a revamp. This is valid for the admin and end user interdaces.

Happy customer for more than the 6 years

Pros:

We are super happy and satisfied with Bookeo and we believe we won't stop using it. Super easy to use, customize, reliable and affordable!

Cons:

The only thing we would change is reducing the booking numbers from 14 digits to at least 10 digits.

Soooo glad I switched!

Pros:

Its reasonable priced and they are VERY on top of customer service. Dont be detered by their email based service. I have needed their help many many times and they always get back to me right away. Sherry Escape this boise

Cons:

Honestly, so far nothing and Ive been using it for a year.

Easy-ish to use Booking Software with limited features

Comments: While I respect the simplicity of Bookeo, it simply hasn't caught up with the times in terms of booking software. It's been the primary booking software for a lot of different industries for a number of years, but new competitors are prettier, more user friendly (on both customer and client side), and have more advanced features.

Pros:

In terms of booking software, Bookeo is one of the most versatile and easy to understand. There is a bit of a learning curve but after that it's pretty simple. Bookeo is also pretty inexpensive.

Cons:

I'm going to be real. Bookeo is really ugly. The interface looks like it was made in the '90s and hasn't been updated. It has pretty limited functionality even though you can use it for pretty much any booking service. Just dont expect too many options.

TERRIBLE! TERRIBLE!! TERRIBLE !!!!

Comments: WHEN YOU START YOUR BUSINESS ONLY

Pros:

NOT EXPENSIVE. BESIDES THAT THERE NO MORE GOOD THINGS TO SAY ABOUT THEM. THE ONLY THING I CAN SAY IS THAT THEY ARE AFFORDABLE.

Cons:

THERE IS NO WAY TO TALK TO THEM TO SOLVE A PROBLEM, UNLESS YOU WANNA BECOME A CUSTOMER, THEN THEY OFFER A PHONE NUMBER. IF YOU ASK THEM FOR A HELP EVEN WHEN YOU ALREADY TRY EVERYTHING ON THEIR HELP PAGE, THEY STILL KEEP TELLING YOU TO GO TO THEIR HELPING PAGE OR WATCH THE TUTORIAL. AND IN THE MEAN TIME YOUR CUSTOMERS ARE GOING AWAY.....

Bookeo is BookSmart

Comments: Overall, the experience that I had, I can say that I liked very much the ability to customize the way your screen looks. It gives you a lot of options. You can choose how you want to have the customer see when he logs on. They also let you make use of the common day technology, such as sending text alerts and also email, etc.

Pros:

Bookeo Software makes a suite of programs used for the purpose of managing and organizing reservations online with idea of eCommerce. The programs are Bookeo: Appointments, Classes and Courses and Activities. All these programs are easy to install and for the most part easy to use.

Cons:

The only thing that I can say is the sometimes it can be a little cumbersome in finding things. There seems to be a screen calculated spacing limit of items on the screen. What it does is put things that are outside that limit on another screen. which will appear on another tab. Now it keeps good organization of this. If you have a lot of activity going on, you may end up with a few tabs to go through to find what you need.

Bookeo - A seriously amazing business appointment application!

Comments: I don't usually get excited or spend the time to write reviews of products. Generally software and or IT doesn't excite me however Bookeo is one exception. I spent months researching appointment software for my clinic but most products were hard to use on the back end (not intuitive) and or confusing to clients on the front end. Secondly, most other appointment apps are not seamless and its obvious to the end user that the appointment app is on another website. And then I found the Bookeo application.....its amazing, it looks like its part of your website, its easy to integrate if you have just basic web building skills and the back up/support service is incredible. The back end is intuitive and easy to understand and the marketing and social media promotions functions are terrific. I'm still finding other incredible functions within its management console many months later. I could go on and on but I wont bore you...but if you need an appointment app then Bookeo is your solution. You wont be disappointed.

Excellent Customer Service!

Comments: My experience has been very positive and I would highly recommend it to any business that needs to obtain more business on line. For the amount of money u pay monthly you get a lot of services and benefits!!

Pros:

The technical support has been extremely helpful. I was skeptical at first because they do not provide live support but after getting the replies back when I needed help I feel totally different. Each time I needed technical support or help both their reps were very responsive and made sure I got what I needed. They always got back to me by email wishing 20-30 minutes which I found to be pretty quick.

Cons:

It was a little confusing at first trying to understand all of the terminology. However after playing with it a lot I got used to it.

Simplifies a Complicated Process

Comments: We are so grateful that Bookeo allows our clients to easily view studio space availability at a glace, make reservations , and pay for the those reservations with a credit card, which they were not able to do previously.

Pros:

Bookeo helps me keep track of all our studio reservations. With Bookeo, our clients now have the ability to reserve the studio space, and they can also pay for those reservations all in one place.

Cons:

With so many features and options, it took me and our staff a little longer than usual to get accustomed to the interface.

The most complex booking system that exists

Comments: A great booking system for a decent price.

Pros:

Prove me wrong, but I haven't found a booking system that has more features than Bookeo. Their customer support is wonderful which helps when you try to set up your account at first, as it can be quite hard.

Cons:

The design is not their best quality, it's a bit too plain but as you can upload your own CSS it's manageable.

Great company

Comments: I had to give this company 4 stars under ease of use because some of the features and settings are a little confusing. HOWEVER the customer service is so quick to respond (even after hours and weekends) that the overall rating still had to be 5 stars. Even the parts that are confusing are easily taken care of with a quick email to their help desk. They explain in plain and simple terms how to accomplish whatever it is that you are trying to do. I wish that more companies stood behind their customers like this.

I did stop using this but only because a competitor offered me a better deal

Pros:

This program worked amazing for our reservations.

Cons:

Is and Australia based company and we are located in the U.S.

Average Booking Software

Pros:

The userface was attractive and kept our online bookings in line

Cons:

the cost was a little high for the service provided. Lack of customer support

Very versatile software, excellent service!

Comments: This software turned out to be much better than anticipated. I am very pleased with all the functions and features along with the great service I have received so far. Customer service has been very responsive and helpful. I'm so glad that I chose this service above others out there, it is definitely heads above the rest! Thanks for all your kind help, much appreciated!