RingByName
What is RingByName?
RingByName is way more than a business phone service. It combines first-class hosted phone service with powerful Unified Communications tools to help you win and keep more customers. It boasts Read more powerful UCaaS features and built-in customer contact center and journey management tools, as well as cutting-edge features such as desktop and mobile collaboration tools - videos, chat, SMS and file sharing. Our goal is to help businesses build better relationships with their customers. Read lessWho Uses RingByName?
Designed for businesses of all sizes and types including insurance, financial services, fundraising, healthcare, sales, and more. It helps with call screening, remote work, and sales enablement.
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Reviews of RingByName
Carlos
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Easy to use, reliable , good customer service and good quality for money.
Comments: Excellent
Pros:
Like pricing, customer service, reliable and products
Cons:
Does not like the voice, hopefully will change soon
InPhonex Response
11 months ago
Carlos, Thank you for your review. We totally appreciate it. Regarding the voice, I take it that you mean the system voice. This we are looking to improve. Please do not hesitate to let us know if there is any other improvements that you see we need. Best, Kooi Lim
Stephan
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New Customer
Comments: Initially implementation and contracting were difficult. The contracted services details were not fully explained, although how my entire operation was set up was fully explained. To date, i still have outstanding items, although i am fully ported. The VoIP service seems fine. it is the functionality i losdt on each of my phones that will need to be reprogrammed. I am not certain if this is done by me on each phone or if the software can do it. I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied. He really needs to be recognized. I will be checking in to see if he was.
Pros:
RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. [SENSITIVE CONTENT] was the primary contact. The guy is a [email protected]!!!! He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details.
Cons:
So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard.
InPhonex Response
11 months ago
Stephan, Thank you for your review! We endeavor to keep improving our overall services and focusing on the ease of use which we know to be very important for customer like you. Best, KL
Brian
Room for Improvement
Comments: Overall customer service has been great they have devoted a lot of time to a couple of major issues within the office since we went on line and have resolved most of the problem. We are currently having delay issues with call conversations and they have been trying to resolved. They have not been able to pin point the issue yet and moving phones to plug directly into our router to test is not a feasible option.
Pros:
It has several very good features but unfortunately have not had the opportunity to test out any of the additional features yet with our office or are feature our office just wont benefit from.
Cons:
the lack of easy capability with our previous Polycom phones. We had to purchase Yealink phones to work with the software and new platform. We would have preferred keeping our Polycom phones as they are easier to manage than the Yealinks. Plus several people have headsets that we purchased the addition adapters to help them work with the yealink phones but have been unsuccessful in getting them to work good.
InPhonex Response
2 years ago
Brain, We are sorry to hear that you are experiencing delayed audio and issues with Yealink phones. We are going to review the cases and get back with you. As for ease of use and features we have added a few very useful features such as SMS, Chat and Meet into the RingByName OX web application.. Please give them a try and let us know if they help you communicate better with your team and customers. We like to make sure that you are happy with our service and so continue reach out to us so that we can improve. Thank you Kooi Lim CEO of RingByName
Humberto
Best Phone Company I have dealt with
Comments: I have been impressed with the RingByName software and also with the staff at RingByName. To me customer service is as important as the software. RingByName has always been there when we have needed them, proactive and also to make it clear, usually when we call is because we want to change something or do something outside the normal scope of use and RingByName always comes through.
Pros:
The ease of use and reliability of the system has made it a breeze to manage the system. We run a school and had the system running during the 2020-2021 school year and we were able to do so much with the system and all our staff working from home.
Cons:
I have not found anything to complain about, can the system improve? Yes, there is always room for improvement and RingByName is always coming out with new and improved services for their system.
InPhonex Response
last year
Humberto, Thank you for your great review! Our culture is customer experience first and everything else second. We understand that the proper functioning of our service that we provide and the proper support is what we should deliver, regardless of what the client issue is. Please do let us know if there are any features that will help your organization even more. Thank you Kooi Lim RingByName.com
Beverly
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Review
Comments: Ring by Name has allowed users to easily forward calls to their cellular numbers, it allows each user to see who is available or on the phone
Pros:
Ring by name is a user friendly product, it is very reliable and the support is exceptional
Cons:
Initial set up is a little cumbersome..........................
InPhonex Response
11 months ago
Dear Beverly, Thank you for your honest review of our RingByName service. I am sorry to hear that the initial setup was cumbersome. We endeavor to improve that. Switching over from your legacy Mitel phone system to ours presented some issues that took slightly longer than usual but I am glad that RingByName was able to resolve many of the service challenges you had in the previous system. I welcome any suggestions from you to further improve our service. Thank you CEO RingByName.com
