Connecteam Reviews

Most Valuable APP for SMB Ever

Comments: Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.

Pros:

- Only add the functions you want. Not encumbered by bloatware or features we will never us. - EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company. - Their FREE option is actually very useful and includes 80% of the features. - FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees. - 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam). - Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode. - Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have. - GPS tracking of all remote employees.

Cons:

- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that). - Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see). - App only supports Android and iPhone. No desktop app for Windows or Mac available.

Connecteam offers user friendly and efficient ways to manage a business.

Comments: Connecteam is an efficient app that has helped me build training databases and easy reference materials for team members. It is also an effective way to communicate with and assess team needs throughout the work week.

Pros:

Connecteam is efficient and affordable. Team communication and training materials are easily accessed, and created without a large learning curve. Customer service is very responsive, and works tirelessly to fix software issues that arise.

Cons:

The scheduling and calendar piece of the app used to be difficult to coordinate with google calendar, however, I have not re-tried this after new features have come out. I wish more administrative capabilities were available via mobile device access.

Overall Review of Connecteam

Pros:

The management features of course. Easy to maneuver, secure, makes hosting a lot easier for teamwork and offers flexibility.

Cons:

- Limited integration- Limited Storage- No advanced features

Disappointed with the app after 14 months - issues are never-ending

Comments: Terrible experience, I wish we never used the software

Pros:

Good design, friendly customer service, courses and updates work well

Cons:

We regret we have gone ahead with Connecteam over a year ago. The system was promising, but the team have not been able to resolve most issues after a year. The scheduling module is full of bugs (the shifts tend of to disappear or duplicate shifts appear for whatever reason, some jobs were sent to the wrong user, schedule is often slow especially on mobile phones). Time clock module seems ok, but be prepared to spend some time comparing time entries with job schedule on another screen - they could not build a comparison of actual vs standard hours in the app. The support and development team don't seem to understand the cleaning industry, communication with cleaners is problematic as there is no traceability or audit trail for actions and messages. The software was also completely down at least a couple of times in the last few weeks.The critical issues are with the scheduling. We notice a new bug pretty much every few days now. We report issues on a weekly, sometimes daily basis. They always ask us to record videos and screenshots, which we have to send to them. They then ask us to check it has been resolved. When one bug is fixed, another one seems to appear. I am not sure how they are operating.

Best HR software that i've come across and by the looks of things they are just getting started.

Comments: Brilliant. Absolutely brilliant from the design to the usability to the support articles and videos to the customer service. This is a great platform and a great team and i'm looking forward to growing with it in our small organisation.

Pros:

The simplicity and scope of the software. It packs so much in while keeping it relatively easy to use and administer. I'm really impressed.

Cons:

I think the pricing model could be a little more flexible for 11 - 30 level organisations but offering a free version for firms under 11 employees helps a lot with that. The editors can be a bit cumbersome (the Text editor windows in many cases are small compared to available screen real estate). There is no auto-save so if you have connectivity issues, or have fat fingers when using your mouse... bye-bye work. These are by no means deal breakers though, just things to be aware of and I'm sure they will address these in the long term. The automation cannot be routed between different segments for different activities (e.g. employee signs this, then send to admin assistant to review, then send to the manager to sign. Again though these are by no means deal breakers and I'm certain these features will be added in the future.

Connecteam is the winner.

Comments: It has been a massive time saver, if you don't make any entry mistakes! Our staff love using it, we get very little down time too.
To be honest, the only issues we do get is on IPhones that need to update their OS. If the employee doesn't do it very soon after notification it can cause Connecteam to stop working properly. Even after removing and downloading again. Learning curve for the phone owner i'd say!

Pros:

Excellent one time entry scheduling. Scheduling up to 12 months in one go! With either: weekly, daily, 4 weekly. 3 weekly, monthly or quarterly schedules. GPS location clock in and out. Very little usage of data on employee devices! Easy export to Excel for payroll management. Break down of all jobs worked on, plus rounded up time spent on say, "travelling between jobs". Makes it so much easier to manage our payroll when we use detailed itemized payment categories (Basic pay, travel time, commercial rate, mileage, holiday etc...).

Cons:

It would be good when inserting a PDF or picture in Updates, you can also enter some text to go with it.

I am damn fussy and this is the closest thing to perfect I have found

Comments: Terrific Software. Only spoke to support once, they responded within a few hours (and bear in mind we are the other side of the globe form them) so very happy.
We were purchased a high tier of the product but not the top tier, about a month ago they stopped billing us as they announced it was to be free for under ten employees. However, this software is a great contributor to why we won't be under them employees for much longer.

Pros:

Our entire business is based around scheduling, we send workers out into the field and their tasks and shift times are liable to change with no warning. I sit at the desktop app in the middle of all the action and my team use their mobile phones to update me constantly. Lots of software does that, such as Deputy etc, but I liked the ease of scheduling. One you adapt the language (for us "job" = client and "user" = team member so it's pretty easy) It's excellent at long range repeated scheduling, and then altering the schedule on an hurly basis as things unfold.

Cons:

There's a little bit on going in and out of the Job Scheduling and Time Clock areas, would love to be able to see both simultaneous of link them e.g. click on a past shift in Scheduling and go straight into any shift change requests for it that exist, but other than that, not much!

Very friendly help desk

Comments: I interacted with [SENSITIVE CONTENT], a very friendly man who could answer all my questions with patience

Pros:

It works! It's user friendly. I had one question about the software, within 5 minutes I had a great and personal explanation about the job schedular, even though I'm located in the Netherlands. I would very much recommend this app to other (small) businesses. What a great thing to empower small business by making it free of charge.

Cons:

So far I haven't come across a negative aspect of the software

Connecteam is the Key to Productivity

Comments: My overall experience with Connecteam has been extremely positive. Our company was using a patchwork of various software solutions to manage our remote workforce, but Connecteam allowed us to consolidate all our management needs into one platform. The customer service team was incredibly helpful in getting us started. We were able to quickly involve new employees, communicate with our remote staff, and track each individual's performance. The automated reports were also invaluable in helping us identify areas for improvement.

Pros:

Connecteam is a comprehensive cloud based field service management and employee engagement software. It is designed to help businesses streamline their work processes and increase employee engagement. The software offers a variety of features and modules to help businesses improve communication, increase efficiency, and reduce costs. Features include task management, time tracking, asset tracking, customer management, reporting, and more. Connecteam also includes a mobile app that allows employees to access their work tasks and processes from anywhere.

Cons:

Setting up Connecteam may be a bit complex and time consuming for businesses who don’t have the technical expertise.

Insanely good service

Pros:

It makes it easier to communicate with employees

Cons:

It might be complicated for beginners to grasp instantly

Best price worthy software we used!

Comments: We pay for a product and get in return something that makes our job much more easier.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.

Pros:

Product is price/quality top notch. Its has sometimes some small bugs, but the awesome guys [SENSITIVE CONTENT HIDDEN] always fix that issue within 5 minutes. The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app! It gives a personal touch to the app

Cons:

As a more new company compared to competitors the app sometimes shows some small bugs. This is quite fixed easy by the guys from their support.

Great Experiences!

Comments: First of all we have been wowed with the responsive customer service from Reps who all have an expertise. We have found everyone we have worked with or asked questions of to be very knowledgeable.

Pros:

Love the interface and its very user friendly

Cons:

At this time I really can't think of anything.

Excellent software for small business employee management

Comments: Exceptional customer service. So much better than many other options out there.

Pros:

I REALLY like Connecteam. I had tried quite a few programs before settling on it and it is by far the best value option I've tried. We use it for employee checklists and as a knowledge directory, all our timesheets are completed in it and we use the chat function to communicate job updates. I'm still developing our processes to suit it but I can see it doing much much more. Great program.

Cons:

I don't like how you can only access the admin console on a PC but I understand it's a program designed for use on phones and ipads.

This is the greatest thing ever.

Comments: Overall, I am BEYOND satisfied with Connecteam. Despite the very long wait times for escalated support, the software is well-built and so far works as it should, so escalated support isn't something one would need often anyway. It is feature rich, and very affordable. Worth every penny, and I am so happy that I stumbled across this.

Pros:

Want to design your own employee app? No, seriously... a REAL app? Connecteam is for you. Want to add custom features such as a mobile time clock, work schedule, event calendar, incident report app, reimbursement report app, online education center, custom push notifications, digital company handbook, in app messenger, team self-assessment, team surveys, a mobile help desk, and much much more? Connecteam is for you. It is ready to right after sign up, and scaling up seems endless. I could rave for days - l.i.t.e.r.a.l. days about everything I love about this software - but I don't have the space. What I will say is that Connecteam has solved every problem I've had since starting my business that I paid over 2x as much for other programs to do that couldn't. Connecteam is what all other 'create your own app in a few clicks' companies wanted to be and promised to be.

Cons:

I only have 2 dislikes - that's right... out of all the amazing features and functionality available in Connecteam, I only dislike 2 things about the software. Just pause a moment before I proceed and let that sink in. Cons: The 1st con actually isn't a software issue. It's a support issue. Support is readily available, super polite, and extremely responsible. However, for elevated tasks, a ticket must always be created and escalated and the wait times for that are extremely, extremely long. Need help setting up a feature? Connecteam support is there almost instantly willing and ready to help. Need help figuring out why said feature is doing something wonky? Sorry, gotta create a ticket for that. Right now, I'm still waiting on a resolution for a bug I reported over a week and a half ago. Thankfully, the bug doesn't restrict my ability to use the software. It's more of a cosmetic issue. The 2nd con is that there is a feature in the software called 'Workflows'. In brief, it allows you to set up an app within the app of sorts where app users can enter info or submit forms, and someone else (such as a manager or payroll approver) can review what was submitted and update the status (to something such as approved or rejected, for example). The problem I have is that there is no way to leave a note to the submitter after reviewing the submission. You can't leave feedback or praise, you have to start a chat to message someone which means backing out, extra clicks, etc.

Best Platform Of It's Kind For Scalability

Comments: It's been an overall excellent experience. Highly recommend!

Pros:

I tried about 20 different platforms for workforce management before deciding to go with Connecteam to manage my 75 employees. I'm a part-owner and COO of a chain of pediatric urgent care clinics in the DFW area. One thing my company struggles with is managing so many staff members when our administrative and management staff work during the day, our clinic staff work nights and on the weekends, and additionally, our employees are spread across 4 different clinic locations. I've been incredibly impressed with the scalability of Connecteam--- they are the only app I've found that allows me to do everything from employee scheduling and new hire on-boarding to extensive employee training via videos and quizzes and even monitor and display metrics for performance in different departments. It's simple enough that it's not overwhelming in the way some platforms like Zoho can be, especially if you are a business owner who is setting it up yourself, but there are still enough options to allow you to do almost anything with it-- and they're adding new features almost weekly. By far, however, I've been most impressed with their IT support. FREQUENTLY I've messaged their IT via chat at 2am in the and received a solution by 4am. It's made me very happy with the platform, and when small glitches or issues do arise, I feel supported and confident that they'll get a resolution together for me quickly-- and they always have! I really can't say enough good things about this platform!

Cons:

One thing I wish the platform had was a way for multiple people to input information into a field via the app and then see and edit both their submissions and other employees submissions through the app. Many times information will be submitted by my employees that I need other employees to be able to view and work on collaboratively, but there's no real way to do that now strictly through the app. For example, you can submit information via workflows, but to see that information in a spreadsheet, you have to log-in as an admin into the connecteam website. Obviously I don't want to give all of my employees admin access or train them to use the website platform. I'm hoping this is something they'll be addressing as they add new functionality.

Explore the features they are gems

Comments: I am getting the forms and documents I need from the field. They were using paper forms before this and would lose them, forget them...bottom line we would never get them in the office. Getting the documentation keeps us OSHA compliant and helps us with unemployment claims if we had a legit reason to terminate someone. Also, I cannot stress enough, their support is fabulous. I scheduled a training online and the rep that helped me, [SENSITIVE CONTENT], was phenomenal! She continues to reach out and offer to help. She showed me all of the extra features that I really did not anticipate using and I am so glad she did.

Pros:

I love the ease of implementation. The software automatically sent invites to the users to download the app. The form creator gives so many options to use forms already created or to create one of your own. The forms are simple and can be signed from a mobile phone. Signatures are critical for documentation of training, write ups, injury reports etc.

Cons:

Unless a user purchases the expert version there are limits to the number of jobsites you can use GPS tracking on. With the level that we have we are limited to 10 jobs. I would be much happier with the ability to have 15 to 20 without having to upgrade. We are working with the limits of 10 for now because there really is a large jump in price.

Easiest System I've ever used with the best Customer Service!

Comments: Connecteam took us out of the land of paper and into the digital age. We are no longer spending days adding up timesheets, mileage logs, and having multiple calendars to keep track of vacations or having to print out phone lists. The employees can quickly engage with each other and do it quickly and efficiently. Customer service has been amazing from the start. They are quick to respond, willing to make video trainings just for me and are willing to take my ideas for change and work on them.

Pros:

This system was easy to learn and easy to implement. Getting 40+ people who were stuck in their ways to accept something new....it had to be good! They have loved the chat feature, directory, and updates are a great place to acknowledge Birthdays and special accomplishments. I've also used it for annual training and onboarding, wow....has that saved me mountains of paperwork. The time clock feature is great for tracking their appointments with patients and the Job Scheduler we use for vacations.

Cons:

Because our payroll has to be so detailed because of healthcare we are having to figure out different ways to get the totals for payroll but we are getting it figured out.

Connect for Business

Comments: This is the best part about Connect. They have been incredibly supportive and in a very timely manner. They are eager to listen, quick to react and take the time to help.
Many companies could learn from the customer service that the Connect team provide!

Pros:

The ability to have one platform for the purpose of scheduling our employees, time tracking for payroll and the ability to create reports is very important. It makes it easier for our employees. It's also a great platform to communicate with employees, to create engagement and a portal for feedback. There are so many tools available that we are just tapping into the possibilities

Cons:

Some reports need to be improved such as the ability to create more customizable reports. While you can do this, not all information is available. The ability to create invoicing per job is also important. For the GEO breadcrumbs, it would be good if the system could identify possible GPS tampering by the employee (turning their phone or device into "Mock" Gps mode.

Very Specific needs

Comments: I am satisfied with connecteam, for the current status of our company, but I am looking into options that can have the above mentioned cons

Pros:

- The software is very user-friendly - training our new employees on the app is very versatile. - The GPS tracking feature is very useful for the dispatchers that monitors employee clock-ins - Customer service is nearly perfect - I have never had to wait more than few minutes for assistance - Connecteam is our only scheduling-platform we utilize currently

Cons:

- It would be nice if we could intergrate time-clock with our payroll system - quickbooks - features such as hourly check-ins especially for shifts that are overnight, this way we can ensure employee is alert atleast every hour - the employee who do not have a smart phone - trust me they exist - it would be nice if there was a website feature or call-in option that still tracks GPS - Alerts to a designated email when a schedule shift has not been clocked into by the employee -Sending alerts to the employee that they have not clocked into the shift

Connecteam Saved my business!

Comments: Connecteam so far has been a complete game changer for my small business. Over the last ten years I have struggled a bit with organizational structure, amongst other things. As most small business owners will tell you, you are not just the owner operator, you are also the production manager, the human resources department, the accountant, IT, marketing, and R&D. Of course this can become overwhelming, and at times a little chaotic. Connecteam brings all of these individual departments under one beautifully user friendly and structured roof! I was so suprised at how quickly I learned my way around the software, no doubt in part due to the Connecteam staff always available to help in a moments notice. From there it completely streamlined my business. I save so much time now basically running my entire business from one piece of software. I really am truly grateful to Connecteam for this. All I can say really is thank you so much, you've been a lifesaver!!

Pros:

The services that help my business most are creating my work schedule, the ability to create and add fillable forms to shifts, and keeping track of hours and locations of my employees!

Cons:

I have zero complaints. If I HAD to give one suggestion for improvement, I would say that it would be great to have some creative control and editing power over the look of a completed form.

Great way to manage my team's (constantly-varying) licensing and capabilities.

Comments: Due to the COVID epidemic, my team had to rapidly transition our way of business. Connecteam allowed us to solve several logistics problems that allowed us to thrive and grow.
Also, the availability of the support team is amazing. Whenever I have a technical or sales question, the site's chat window gets you straight to one of 4 (or so) members of that team. By now, I am on a first-name basis with several of them since we have spoken to frequently.

Pros:

The administrative capabilities of Connecteam allows my company (and now, my entire network) to keep track of our field team's licensing, which varies constantly. We can use filtering to find the people we need when and where we need them.

Cons:

The inability to synchronize with a personal calendar is a fatal flaw, and seemingly not something that would require reinventing the wheel. There are other software solutions out there that can sync one calendar to a personal calendar. Asking the whole team to keep a separate calendar and availability is a nonstarter, so we simply dont use the connecteam calendar.

Love this company made it possible for us to grow in the "inbetween"

Comments: Love. Pure love.

Pros:

I love how I can track accountability within my team and the communication. Gone are the days of people saying they weren't delivered information or that we didn't have things as management sorted properly. This platform literally changed how we run our business for the better. Everything in one place at our fingertips helping our management save many hours organizing schedules and logistics. SO HAPPY to have found you! And while we are growing knowing we can access this for free until we can afford it hit the happy chords in our small business owner hearts. We will happily upgrade and give you all our money when it's there to give!

Cons:

Only thing so far is we can't put "holder" slots for shifts. Right now we are opening a new space and want to set the schedule up but don't know who will be working yet. Love to have a temp position thing to project future schedules with if possible.

Exceptional product and outstanding customer service!

Comments: Very easy to use and the features cover everything we need to build a better, strong, and well organise team.
Our company needs software where we can create a customized workflow, scheduling, team communication, knowledge-base, data information and so on..Connecteam makes it easy for us to do all of those in no time. Thanks to [SENSITIVE CONTENT HIDDEN], and everyone from Connecteam who always there for us to answer every question we had, and even better supports our business during pandemic situation!
Highly recommended if you want to take your business to the next level!

Pros:

Very easy to use. Easy to integrate with the business. Our team loves it. Works perfectly. The features Connecteam has to offer, cover everything we need to build a well-organized team with many custom workflow process.

Cons:

None. We didn't have any issues using Connecteam.

Most Comprehensive Employee Scheduling App currently in the market

Comments: So far everything had been great, personally, I have been on many platforms before but none had been as good as completeness in my personal opinion. Will gladly recommend this if you are willing to spend

Pros:

There were a lot of features within the entire platform

Cons:

Complicated pricing tier, Might be expensive for smaller companies

Outstanding Connecteam

Comments: Connecteam application gives you the power to do more anywhere and anytime, and it allows for the real-time exchange of information and multimedia files.

Pros:

Connecteam is an all-in-one application that gives staff the power to access and do so much at once on their mobile be it clocking in, checking directories or sending messages and so much more. The setup process is so easy and flexible supporting not just a mobile smartphone but also quick to use on laptops and other devices.

Cons:

One of the cons of connecteam for me is the fact that you get charged when sending a text message through the number on the directory list.