Dovetail
What Is Dovetail?
Dovetail is for modern dentists who understand the importance of working from anywhere on any device. Cloud-based software helps your practice work faster and smarter. Pre-designed workflows and Read more automated tasks increase your efficiency and save you time for what really matters: your patients. Improve patient care and experience with online scheduling, digital forms, and automated reminders. Manage every aspect of your practice in one easy-to-use application from your computer, tablet or phone. Read lessWho Uses Dovetail?
Small to Medium Dental Practices: single or multi-clinic. Our customers include: Periodontists, Endodontists, Radiologists, Oral Pathologists, Oral & Maxillofacial Surgeons, and Prosthodontists.
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Reviews of Dovetail
Verified Reviewer
Alternatives Considered:
The BEST software out there
Comments: The staff members at Dovetail are exceptional, the service is the best!
Pros:
- User experience and intuitive software compared to Curve Dental or Dentrix - Mobile on all devices - Fast and responsive
Cons:
- Doesn't have custom reporting but this feature will be launched in September 2019.
Dovetail Response
2 years ago
Thanks for the review! You are correct, we now have custom reporting now built in.
Haytham
Alternatives Considered:
Easy to use, Reliable, Features full, and affordable
Comments: coming from another cloud software, dovetail surprised me with the number of fully developed features and their ability to respond to our adoption hiccups immediately. That level of "listening" and "jumping in" to help with our problem continued after we were boarded on.
Pros:
awesome customer support from onboarding and throughout.
Cons:
Treatment planning/ charting a little different than what I am used to.
Thinh
Alternatives Considered:
Unable to print statements
Comments: Customer service is terrible, would not recommend this software to anyone unless you enjoy having misery for yourself and your staff.
Pros:
I was initially attracted to Dovetail because it was cloud-based and the idea of not having to maintain my server anymore was really exciting. The idea of going paperless and abilities to text patients for appointment confirmation all sounded great.
Cons:
We have been unable to print statements for months now. We have brought this to Dovetail for over six weeks and still have no solution in sight. The customer service is terrible, we have only heard excuses about addressing the issues and still no fixes after six weeks is very disappointing. Initially, Dovetail said their tech team is really busy, "currently engrossed in other more pressing deadlines", so we'll just have to wait. After another week, Dovetail said, "heavy backlog of tickets that were dealing with just a bit more pressing of matters". After a few more weeks, Dovetail said, "It’s an issue with the large number of patients you have and the system timing out."
Robert
Alternatives Considered:
I would recommend
Comments: This is my daily software that I use to see my patients. Its an amazing software that allows me to be in touch with my patients at my finger tips while Im on the go. When my hygienist told me her dad was feeling some sensitivity on upper right quad I was able to pull up his xrays right there and then to see and review the xrays.
Pros:
Cloud based. Easy to access schedule and patients on my phone.
Cons:
Minor things that will be fixed in updates if not already.
BARRY
Building a relationship with dovetail
Comments: Healthy , growing and useful towards continued partnering towards streamlined revenue generation
Pros:
The task of patient rebooking made easier
Cons:
Platform matching to our specific cultural niche environment proved challenging
