SharpSpring from Constant Contact
What Is SharpSpring from Constant Contact?
SharpSpring, a Constant Contact company, is a revenue growth marketing platform that helps small businesses generate leads, improve conversions to sales, and drive higher returns on marketing Read more investment. Our innovative platform, open architecture and free customer support, along with flexible contracts, drive real results for a growing business or digital marketing agency. Learn more at sharpspring.com. Read lessWho Uses SharpSpring from Constant Contact?
SharpSpring offers powerful and affordable marketing and sales automation for marketing agencies and SMBs at a fraction of the cost of the competition.
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SharpSpring from Constant Contact
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Reviews of SharpSpring from Constant Contact
Anna
Alternatives Considered:
SharpSpring user for 4+ years
Comments: We really are able to do so much more with our marketing. We can see the interaction of clients with our marketing as a whole, not just off of one campaign. We can trigger emails and actions based on their behaviors which is very beneficial.
Pros:
Being a Partner for 4+ years has allowed us to grow with them. When they were a startup, we were able to really see the changes the partners were requesting and the software has come a long way. They really value their Partners (agencies).
Cons:
Sometimes SharpSpring likes to release new features, while they need to also work on continually improving their existing features.
Brian
SharpSpring Great Platform With Amazing Support
Comments: Overall the platform is powerful at a great price, and the team at SharpSpring wants you to succeed, and that shows in their support, courses, documentation, and forums. Not only does SharpSpring benefit Right to Evolve internally, but our clients and the work we do see the benefits as well.
Pros:
SharpSpring has features to create marketing operations and track those campaigns either manually or automatically. Considering I can tie all the potential avenues of a campaign into one spot and see how users interact with is a great win. At a glance, it is essential to read the data and make the right decisions; SharpSpring brings all the data to one platform. It makes work more enjoyable that we can create a single campaign with a list of contacts, email templates, unique forms, dynamic pages, trackable media, automation, and analytics in one spot. Not to mention, once we create this base campaign and all its numerous pieces, I can then quickly use all the parts as a template to do another or a third, and so on. Making it very efficient over time. SharpSpring has a lot of features, but I am thrilled with our CRM, email marketing, ads, funnels, all in one location. All this and the support team have been top-notch every step of the way. I also like to learn myself, which they provide via courses, updated videos, and documents that my team and I can reference.
Cons:
Interface and design consistency are my two significant cons for this platform. Like most, once you know the platform and its interface, you can be very successful. No difference here except that the design process between creating emails, pages, and forms all have their unique process. I believe it would improve user efficiency if the page and email creator, for instance, had a standard procedure and the same layout of tools. The platform has a lot of features with more coming, so you have to know where all the pieces are between the settings, marketing, and sales menu layout.
Jessica
Alternatives Considered:
Sharpspring - Customer Review - Jessica Hobday
Comments: Very responsive and attentive support, overall good experience.
Pros:
The learning curve was a lot smaller than other softwares. While SS has generally most things that others do, it isn't all in your face at once.
Cons:
There are definitely lacks in automation that other softwares use. It's getting better, but still not as versatile. Especially with workflows.. email replies aren't a trigger, can't filter by list membership, etc.
Chris
Review
Comments: Started out fine until we realized that all the report data within SharpSpring was false. We understand that data accountability is an issue in the marketing automation industry as a whole, but SharpSpring is especially terrible at this. The fact that upper management in IT recognizes that email report data is different between what's in SharpSpring email reports, what's in SharpSpring Life Of The Lead, and what's in the exported email report excel list and subsequently admits that none of it is entirely correct is beyond me. The software is meant to provide genuinely insightful feedback to track user activity and potential conversions, however, the development team.
Pros:
Marketing automation features are very helpful.
Cons:
- There is no escalation process for customer support requests that are above a customer support reps expertise - Email report data is BS and one of the heads of IT at SharpSpring admitted it. The report data within SS differs from the data exported; the excel file has duplicate headline titles with different meanings/data; email data is shit - we sent test emails internally and didn't open them and it shows we opened them 3 times in SS and 4 times in the exported report - Life of the Lead is the most valuable data within SS and yet you cannot automate based on any of it - Life Of The Lead duplicates email "opens" and "clicks" based on how many people are in the chain, giving a false view of engagement from customers - Email clicks are a load of BS - it shows that emails were opened and every link clicked within 10 seconds of sending because of spam bots/filters. SharpSpring doesn't filter this data out, so we can't tell the difference between what's real and what's not. "Can't we export the excel sheet and do that filtering ourselves?" Nope - as stated before, one of the head IT guys at SharpSpring validated our concerns that the excel email report is indeed, shit data. None of it is usable - Rather than creating a backlog of needed updates and releasing them as a batch update on non-business-hours, SharpSpring product development teams push updates during work hours, breaking crucial functionality for 3+ hours/week, leaving our sales staff twiddling thumbs and complaining.
SharpSpring Response
2 years ago
Chris, we're so sorry to hear about the experience and issues you've had with SharpSpring. We thoroughly appreciate that you have expressed specific concerns and hopefully we have the opportunity to regain your trust. I know the team is actively looking into these issues, but if there's anything additional we can do in the meantime, please feel free to reach out to us at [email protected]
Eduardo
A very good alternative to leading competitors
Comments: Overall, our experience using SharpSpring with different clients has been very positive. The setup is not the quickest, but still manageable. We have learned with the training program and the support was always there to help.
Pros:
If you are searching for a cloud software to manage marketing automation, Sharpspring got you covered at a much lower price than other competitors. You don't need any design skills to be able to make it work. They have a good training program and support is also very effective.
Cons:
Although you can get results pretty quickly, usability could be better when building landing pages or emails. Social posting is in my experience still not reliable. Nonetheless, they offer good support and constant improvement.
