Front
What Is Front?
Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply Read more personalized. More than 8,000 businesses, including Shopify, Airbnb, Hulu, Lyft, and Mailchimp, use Front to build better customer relationships, one conversation at a time. Learn more at front.com. Read lessWho Uses Front?
Any business aiming to build and grow strong relationships with clients, customers, or teammates.
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Reviews of Front
Marjolaine
Best email software ever
Comments: We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation
Pros:
Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations
Cons:
When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.
Kyle
Perfect tool for Team Collaboration of Emails
Pros:
The ability for our teams to collab on group inboxes. We previously used Gmail and it was a pain for multiple users to access one account and work together.
Cons:
We haven't found many features Front doesn't have. There's one situation where supervisors are unable to fully access team members inboxes due to privacy settings on Fronts side, but it's an understandable short-coming.
Verified Reviewer
Great Idea in Theory, Terrible Execution
Pros:
It's nice for when you are retroactively researching communication with a client because it can pull it all together.
Cons:
It's a disorganized jumble of communication. It's hard to organize and keep track of everything as you're responding to it. Several members of our team find it really overwhelming and unpleasant from a UX perspective.
Alexis
I love Front
Comments: I love Front and I never want to stop using it.
Pros:
I love being able to tag coworkers on emails instead of forwarding it to them.
Cons:
I wish threads were more customizable... merging certain ones together that wouldn't necessary give you the option to merge normally.
Solène
Use of Front
Comments: Front has become an absolute essential to my work and my co-workers' work. It is to the point that it has surpassed other mail tools such as Gmail. It is a perfect mix between Gmail, Messenger and Dropbox. Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files very quickly and in a very organized manner. I truly believe I will definitely have a hard time doing without Front in my next jobs.
Pros:
Front has become an absolute essential to my work and my co-workers' work. It is to the point that it has surpassed other mail tools such as Gmail. It is a perfect mix between Gmail, Messenger and Dropbox. Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files very quickly and in a very organized manner. I truly believe I will definitely have a hard time doing without Front in my next jobs.
Cons:
I have nothing to dislike about this software, except for the fact that I had difficulties in the beginning to correctly see my number of emails in my Inbox.
