ManagerPlus

Best management software on the market

Comments: Plenty of room to grow into the program. All the modules integrate seamlessly with each other. Cloud based Mobility. Customer service. From small user to large, something for all. Good value.

Pros:

All the modules integrate seamlessly with each other. Cloud based Mobility. Customer service. From small user to large, something for all. Good value.

Cons:

Work orders are somewhat complicated for techs to complete.

Great Product, Customer Support has declined, Great for asset tracking

Comments: Having a centralized system to manage a large variety of assets, spread out geographically, while allowing for a uniformity of service protocols within the company is helpful.

Pros:

The product itself is great for tracking assets and maintaining the history of that asset. I believe that this product is like many others and you get out of it what you put into it. The hardest part of developing a software like this in my opinion is making it simple and easy for the users to use and input relevant data, along with making that data easily accessible. M+ does a good job with this and has improved with its new platform in my opinion.

Cons:

Customer support used to me stellar, it is no longer the case. Was really awesome being able to pick up the phone have an answer to a problem pretty quickly, was even worth it having to wait on hold for 20 minutes sometimes. Now it might take a week to get answers to a problem or help. The tutorial videos are helpful but don't replace a person.

Why is it so hard to do business with this company ?

Comments: I see by the e-mail address above that this is going to the sales department as an upsell request. Please forward this to the appropriate person if there is one. I received my renewal invoice a couple of weeks ago, The Ausable Club has received and paid invoices totaling in the neighborhood of 11 to $12,000.00 over the last three years. The only part of our agreement that the team at Manager+/Spaceiq/Condeco/Eptura, has been able to deliver on over those three years is sending out invoices. My statement is not an exaggeration, I encourage the person receiving this message to review the correspondence between myself and any of the fine folks that I have been in contact with since the acceptance of the original proposal, [SENSITIVE CONTENT]. Anyone who takes the time to follow up with these individuals, or for that matter the individuals themselves would have to admit that the “ManagerPlus Team” has repeatedly failed to follow through on delivering solutions for their client. The reality is after a 3 year period, the team at Manager+ has not been able to provide us with a fully functional system. I cannot justify investing any more of my time or financial resources with a company that is not willing to fulfill its responsibilities. It is my intention not to extend our agreement past the [SENSITIVE CONTENT]. If anyone on the Manager+ team feels they can deliver on the companies responsibilities I would be open to listening to what they

Pros:

It appears to be a good system, would be nice if i could utilize it to its full potential

Cons:

That in 3 years I don't have the ability to use the budgeting portion of the program.

Manager Plus Review

Comments: Overall the program works pretty good and fits our organization well. We could use improved reporting options from MP, not just creating our own in BI. We have had poor customer support from day one, other than a few months with one good customer support representative.

Pros:

Easy to use, organized, options to customize views (column chooser). Linking together purchases, work, and assets to get true values to an asset. This program fits our operations, we don't have to change our operations to fit the program.

Cons:

Operates slowly on the MP end, we have tested our internet speeds and are not having issues. The implementation phase was a disaster, our representative ghosted us over and over, took 7 months. Sometimes new POs and WOs were not showing up for almost 12 hours. The new chat help is terrible, you use MP terms and the response is "I didn't get that try again". You used to get a real person to help. You can do anything with BI if you are a programmer. We had Manager Plus Pro (CD Version) and that had much better reporting options that were built into the program. You don't have access to any advanced settings and must go through a customer support rep to talk you through or do for you.

Meant for vehicle fleets, but widely applicable

Pros:

[SENSITIVE CONTENT] is a fantastic account manager. She has always been available and determined to help us solve problems and answer any questions.

Cons:

Inventory management is not as user friendly, accessible, or well rounded as we were hoping for. That being said, we still have a lot of implementation to do.