eMaint CMMS Reviews

eMaint Review

Pros:

Easily interchange between searches and able to apply filters and create unique reports

Cons:

Some times takes too long to generate the report needed

Maintenance software for Absolute Energy

Comments: We have had our ups and downs, the group has always been good to work with but limited time on set up and implementation limited what we were able to accomplish, so this work continues. The team has been great.

Pros:

The flexibility to tailor the system to our work flows. Ease of use. Ability to use the software from an advantage as maintenance. Many options and eMaint staff understand maintenance!

Cons:

With all the options it is difficult to follow through the setup, Work flows may help stream line this process? Many of the eMaint personnel have better ideas and experience that we did not know going into the process of migrating from another system. This changed are procedures for the better but a lot of group brainstorming has been needed to specify our needs.

Maintenance Database With Potential

Comments: It was made more so for someone who could sit behind a desk and put information into the system all day. We did not have that capability. It was not easy to generate reports or to pure information that had been stored for years.

Pros:

The on-line aspect was useful for administrators, but the mobile app was most helpful for the workers in the field.

Cons:

The trainings were not easy to follow, and one on one help was difficult. The on boarding process seemed unavailable after the sale so we were paying for parts of the system that were never used

Very frustrating experience

Comments: During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.

Pros:

Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.

Cons:

Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.

Experinces both Good & Bad

Comments: The implementation was underwhelming. I had to figure out the majority of the form design on my own by watching videos. I didn't have the greatest interactions with our implementation specialist and I was frustrated by the lack of response from our initial customer success manager. I have had good and bad experiences with eMaint support. I have reached out with issues with a number of the forms we use and was told that certain alterations and customizations weren't possible, so I have adapted to do more stuff manually than I had to in our pervious software. The format of the WO print out is bad, especially the checklist section. There was a significant cost difference between our previous software and eMaint and at this point I am not sure if the cost difference is justified.

Pros:

The interface is nice and it's easy to navigate. I enjoy eMaint university and all the webinars. I like the ability to alter certain forms. I love the interactive map tool.

Cons:

I don't like layout of the WO print out or PO forms. Its very difficult to get help customizing any of these forms. I am unable to print photos with WO unless the are in PDF form. It is very difficult to track component failure. I would like a history of components changed on a machine, but I don't know if this is possible. I wish it was possible to respond to a WO request through eMaint to ask more questions. I also would like a means of editing photos within eMaint.

Best CMMS System Bar None

Comments: I have done two implementations with eMaint at two different companies and several other implemenations in my 36 years previous past experience. eMaint is by far the best product and team that i have ever worked with and I look forward to continue this relationship until I retire!

Pros:

eMaint is flexible and easy to use, it reporting and workflow function make it extremely valuable in make the data gathered accessible and actionable. This along with the fluke connectivity make it the most user friendly and powerful maintenance tool in the box ! I have been in Maintenance for 36 years and this is the best system i have ever used, customer service is the best out there and the team is awesome!

Cons:

Sometimes the the system does get a bit confusing going between tasks but the team has been working out these bugs.

Customized

Comments: The various options for service or help are great. The messaging option is quick and even phone calls are received or return in a very fashionable time. They want the customer to get the best product for their needs.

Pros:

The software allows for easy customization to your needs. eMaint's team of professionals will help you get the product functionality that you desire. The software is adjustable by the property's administrator and does not always need eMaints help. The ease of making tweaks and adjustments allows great adaptability to situations that arise.

Cons:

The initial cost and set up was hard to serve to upper management. The overall options for customization can be overwhelming.

EMaint the great

Comments: eMaint has been able to solve the issues of record history. Been able to go back to old work orders that had been created and read the field notes of what work has been done and the issues that were faced at the time. It further gave clarity in being able to reevaluate current preventative maintenance practices to insure more efficient practices are implemented.

Pros:

The most impactful features of eMaint is the ability to create reports to show the data inputted for the different assets. eMaint combines simplicity and complexity into one user friendly style. The additional features made it easy to combine our paper documents into eMaint for excellent record keeping.

Cons:

The inability to be granted access as a additional super user to the editing features. It has made it difficult in the way of having to be granted each time to get access to the necessary features of editing of reports and work orders.

Great CMMS for the money

Pros:

Customer support is great. Being able to have the user customize and make changes without requiring additional support and costs from the eMaint. Additional minor configuration changes can be made by eMaint without additional costs.

Cons:

The applications has the ability to scan barcodes seamlessly ONLY if you are using Android or IOS. eMaint does not currently support a streamlined barcode scanning function of you are using a windows supported tablet or device making barcode scanning very tedious and complicated. Also, for those who spend some time away from a wireless or cellular connection in the field, would like to see an offline mobile version that syncs when it accesses the next connection at no additional cost. Also, would like to see the "Interactive Plans" table listed as a standard and not have to ask for it for every user.

Review on eMaint CMMS

Comments: Overall, it's a useful software with a good interface that I'm good at tracking my order with.

Pros:

It is a software that provides a unique service in terms of inventory control and order tracking. I have been using it actively for about 6 months and I am very satisfied.

Cons:

Integrations should be both more and faster.

Success with EMaint

Comments: We moved from an inhouse developed program with similar structure, but no where near the capabilities and flexibility of EMaint, so the integration was smooth for us. We loved having a dedicated implementation specialist who tracked our progress and made suitable suggestions to fit our business style. The online support is key to my day to day operations, especially as we mature with use of the program. We are moving onto areas of the program we did not pick as part of the implementation process (because we were not ready) and find the Emaint University and Online support of great benefit. Lastly, the reporting function has been of great benefit and value. We are finally able to track in house labor as well as outsourced labor and parts and have it all tie into a specific or group of assets. Although still a work in progress for us, our technician are better able to compartmentalize their work and have become more efficient.

Pros:

Program flexibility - we can easily design it to fit our needs, and progress from simple to more complex when we are ready. Program reporting - captures true costs, and future expenses for better planning and budgeting and tracks workload. Ease of use - both administrators and technicians have better scheduling and more efficient workload that is visible and manageable.

Cons:

I would appreciate more work instructions for the smaller tasks be documented in a searchable format. For example, when I changed an existing task, I was not aware of the need to "publish" to all assets using the task. In hindsight, it makes sense but not being a computer programmer it did not come to mind. Also, more tutorial on writing reports would be great.

Comments: Cardinal CG, Buford Georgia is one of 28 Cardinal Glass facilities manufacturing residential glass products. Upon my joining the Buford plant, the company had not made a profit in five years. The company lacked organization and was not producing product in an efficient manner. Our facility is unique to the other Cardinal plants, because we have two separate manufacturing processes running as separate cost centers. Because of the structure of the company, each cost center has separate support staff (i.e. maintenance, engineering and management). In October 2008, I joined the Cardinal CG Buford location. As Tempering Maintenance Manager, I was challenged with turning the Tempering production side of the operation around. There was no CMMS system in place and no one was tracking the machine downtime. Safety was out of control; there were three accidents in my department in the first two weeks of my accepting the position. Vibration analysis reports were not being reviewed and costly failures were frequent. The department had a shift log book, but the data was not in a format that could easily be put into a database. The Coating Maintenance department was using MP2 for their data collection. In an effort to get a CMMS up and running quickly, I acquired an additional license and began to enter data. After a week or two, I attempted retrieve some of the data in MP2, but the reporting feature had not been installed. I then contacted the CMMS vendor (Mp2) to inquire about reporting my data in the format needed.

After several conversations relating to the reporting within the CMMS, I was told that they could not provide the report that my boss had requested. I offered to purchase the reporting module, but no one attempted to follow up with my request. This is how the search for a new system began. Because my background and interest was in CMMS programs, I began my search on the Internet. I had followed various CMMS over the years, and realized that an investment in a CMMS program could be very costly. As I searched, indicators were leading me toward a cloud-based system.

The criteria for the CMMS was (1) support had to be readily available on all shifts and (2)the cost of implementation had to be low. One of my concerns was transferring the data from MP2 to the new database. Time to implement was critical also. I had to drive the downtime down. My selection came down to E-Maint X3 . The product demo offered online provided all of the initial answers to the questions that would come forth during a selection process for a CMMS. Because it is a subscription-based system, the cost to implement is very low. The implementation of EMaint was simple and very fast. I had total control of the implementation process. The transfer of the data files went without a hitch. I cannot begin to express how well the transition went. One of the greatest strengths of E-Maint is the administrator can change any of the field names or report formats. Unlike other programs where there is a fee each time you make a change to the program, E-Maint allows you to format your database to suit your industry. E-Maint is not just another canned product that you take as-is. Of course when you mention a web based program, management initially will push back because they do not want employees to access the Web. I suggested to E-Maint that they setup an email address for work requests to dump into and then pull the data to a work request form. This has proven to be the answer to get around issues with accessing the Internet. E-Maint provides all of the security levels needed to prevent just anyone from accessing your data. Because of the ability to send request via email, all requests dump to my iPhone and I have put an iPhone on the department golf cart for quick response. Because E-Maint is web-based, I could bring my crew into a conference room and review the program on a weekly basis. The training as a group lasted about 2 hours. The program is user-friendly and the subscription to E-Maint University has proven to assist the technicians in the use of the program. Customer support for the product is second to none. In most cases all of my issues are resolved during the phone conversations. The only real problems that I have experienced with E-Maint are those that I caused myself because of the freedom to change the program. It only takes one phone call to straighten the issue out. Customer Support will provide you a direct line to a technician so that you can work with the same person and build the relationship necessary to help build confidence in the use of the CMMS. Since implementation of E-Maint, we have continued to reduce machine downtime. Once the original CMMS database was functional we established a goal of 5% downtime or 95% UPTIME. Since the implementation of E-Maint we have established a goal of 98% UPTIME and have consistently hit 97.7% and at the time of the most current report we are at 99.34%.

Excellent

Comments: My overall experience with emaint has been great. This software is very helpful with our Regulatory and Compliance PMs as well as with our asset management. It is really user friendly and configurable. It has helped our Company.

Pros:

I like that you can configure the system to what you need.

Cons:

The scheduler ease of use is not what we expected.

This product actually works.

Comments: I'm coming from Bigfoot CMMS and my organization made the switch over to eMaint. eMaint made a data transfer template because enough customers were switching away. I think every user we have has gave two thumbs up on that decision. I've only heard a few times during the transition/development process "oh that's hard-wired into the program, we can't change that" You can change almost anything you want. You want a drop-down menu here instead of freeform type field, done! The load times between pages are actually reasonable. To me it's lightning. Rarely see error messages, too!

Pros:

SPEED! Data Dictionary. Almost fully customizable forms. eMaint University provides training right there for end-users. Development/customer support communicated during the hurricane that hit Florida last year. It actually feels like a finished product, and your organization can work with eMaint to tailor it to your needs. Requestors are available to not have logins, submit requests through a website and receive automated emails on progress.

Cons:

Every once in a while you encounter bugs (taxing twice on invoices, random stuff), but I'm willing to look past that because the development team seems competent enough to fix all the problems we have had so far. I'm told eMaint licenses/how we are using licenses costs more than Bigfoot, but I haven't seen the invoices to give particulars.

Excellent choice for CMMS software

Comments: So far we are very happy with eMaint. Customer support is excellent. Software delivers what it promises

Pros:

Customer Support, Powerful, Options, Flexibility, Software updated on regular basis.

Cons:

KPI and Report creation could be a little easier.

A solid system with some external functionality that needs to be worked out.

Comments: eMaint is a fine system. If you're not looking to use the email-to-ticket functionality and are good with the user model, I think it can really work well for some organizations.

Pros:

The product works well if staying inside the application and not trying to insert tickets externally.

Cons:

We got this software to centralize building maintenance tickets, that department wanted some functionality in terms of delegating tickets that our in-house system didn't have. However, management wanted the insertion of tickets to not change. eMaint has an option to email tickets (using csv) and these tickets then get inserted into the eMaint system. This worked fine for a time, however, every time the eMaint system was updated on their end, the email functionality failed. We would have to put in a ticket and it would sometimes take days for the issue to be resolved. This went on for at least 6 months before we decided to pull the plug for this specific reason.

3.5 year user

Comments: Overall eMaint works well for us. We use X4, so with multiple sites we have some challenges.
Having eMaint has helped with ease of access to information at our finger tips for external auditors, and for internal reports. We use the export data function a lot!

Pros:

Very customizable to individual needs, most changes can quickly be done in-house.

Cons:

Because of the flexibility, not all of our sites are built the same way (forms for example), so sometimes copying a report for other sites does not work seamlessly.

A pup you train the way you want

Comments: I have used and implemented several CMMS systems. eMaint is my favorite and I would definitely look to use them again. The eMaint SaaS product is very competitively priced with some value-add learning materials beyond the CMMS in their eMaint University add-on.

Pros:

Out of the box a lot of configuration is required with a lot of superuser flexibility to do it the way you want. X4 interface is visually pleasing and easy to navigate.

Cons:

The current platform is X4 but there is a lot of legacy features from their X3 platform if you want to do more than the most basic of functions. eMaint are already marketing an X5 platform. I only hope they actually finish all of the features. To the above point, there is a few program features not done, or they took a half assed easy approach. PM forecast an example where you can forecast calendar based PMs only, feilds like average daily use exist out of the box so it should be readily possible to forecast hours based PMs. This request exists within their user forum. My company has a very particular way to receive goods and process invoices. eMaint has these as hard coded features not configurable.

The leading maintenance & management system.

Pros:

When you need a competent Project Management Software product for your business you must make time to examine several solutions. It doesn’t have to be tricky, and can be as easy as matching their functions in a table like the one below. You will also get a quick idea how each product works. For example, on this page you can see Maintenance Care’s overall score of 8.0 and compare it against eMaint’s score of 7.5; or Maintenance Care’s user satisfaction level at 99% versus eMaint’s 100% satisfaction score. The assessment will help you see the pros and cons of each program, and choose which matches your requirements better. Aside from the main features, the solution which is simple and intuitive is always the better product. Users who want to save some time or want a Maintenance Management (CMMS) Software advice from our team might want to try out these top choices for this year: Bigfoot CMMS, Hippo CMMS, Corrigo. Helping organizations around the globe implement world-class maintenance operations with its cloud-based software solutions. Work Orders and Requests Asset Management Inventory Management Preventive Maintenance Reports and Dashboards Mobile Maintenance Predictive Maintenance Work Scheduling Document Storage

Cons:

There are some lingering things form previous versions that can be problematic. But support is there to help fix it fast. It takes awhile to get everything in the system (parts/inventory/assets) but once you do, it is great and easy to use. Requires prior experience working with Maintenance Software Hard to track inventory/parts UI can be difficult to comprehend initially

First Review

Comments: This was our first maintenance software and we moved from trying to keep up with everything on Excel spreadsheets. I think this is a good product and I recommend it to others with maintenance responsibilities.

Pros:

I like being able to generate work orders and keep up with maintenance costs. I like being able to track vehicle inspections, registrations, oil changes, etc.

Cons:

I'm still using X3 because I haven't taken the time to learn the later versions. It seems like it is constantly changing, although I'm sure you are making improvements it is difficult for me to allot the time to keep up with the changes since I have many other job duties.

How to fall in love with the bomb, or use CMMS

Comments: Ease of use, my old software was outdated and very unfriendly. The web interface is a big plus also.

Pros:

The software once up is easy to use, but the real plus is the support. The system(s) in place to help you get on track are top notch. Even a novice with little experience with this type of system would have very little trouble getting up an running in a reasonably short time. The web interface has proven to be an unexpected money saver. Not having to have any special hardware to run the software has allowed us to use end of service life surface pro's, and laptops. I spent 0 dollars out of my maintenance budget on computers for eMaint.

Cons:

Not as intuitive as one would like, some stuff you just have to know where it is found, or you will have trouble finding

Asset Managment

Comments: I use emaint on a daily bases and have moved most of our planning over to it. It has its short comings but it is a nice tool.

Pros:

Emaint turned out to be very easy to get started. Made a few excel lists with all our assets, people and emails and we were off and running. It would be nice if parts tracking was as easy.

Cons:

Inventory tracking is not as easy and purchase requisitions requires multiple advance degrees.

Maintenance and Equipment Management

Comments: Is an easy software to understand. Basically, It helps the Company to centralize all the information of the main assets, contacts, inventory items and register the maintenance based on Work Orders. Helps to plan the Preventive Maintenance, File documents of the assets as Catalog, Manuals,Drawings, and paperwork associated to each one. The report system helps to get the information when desired and is reasonable customized.

Pros:

Asset registration and Maintenance record

Cons:

The purchases orders and their accountability process on finance books is very limited, another system for financial purposes is needed.

I love this program

Comments: My overall experience has been good and every time we ask for a new feature for the program, we feel that e Maint personnel considered our solicitude and are included in the updates.

Pros:

What I like the most about this software is that it is so configurable that in the implementation you end up having a custom made program that fits just right for your organization.

Cons:

What I like least about this software is the mobile application. I'm looking forward to the new updates to see if the mobile application improved.

EMAINT REVIEW

Comments: The benefits are that it is easier to look up the maintenance on the machinery. Able to track and graph the work a little better.

Pros:

It seemed a lot easier than the last software we had. Also like the reports and that they can be graphed easily.

Cons:

I believe the thing I like the least is the amount of characters for part numbers and asset numbers. some manufacturers have very long part numbers and many are very similar. That makes it a little difficult to put into EMAINT.