Preferred Patron Loyalty Reviews

Thank You, Preferred Patron!

Comments: Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company. When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations. Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us

Pros:

Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

Cons:

The tablet interaction with software isn't working like I had anticipated.

I've been a client of Preferred Patron for a few years now, I have always had a positive experience.

Pros:

We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it. Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time. Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try. The automation aspect is particularly useful allowing me to focus my attention elsewhere. Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part! My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward. Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently. Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.

Cons:

I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.

We switched away from them

Comments: grumpy and condescending

Pros:

nothing really at all. At first they were helpful, but then...

Cons:

difficulty of creating newsletters, they were not flexible inworking with our needs.

Operations Director

Comments: Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.

Pros:

I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.

Cons:

I have not come across anything that has caused us issues.

Solid Program Complemented with Great Service!

Comments: I’m using Preferred Patron for over 3 years now. From the start I’ve been happy. They have always been by my side to help and guide me. I’m actually writing this because during my last call, I offered so many kudos, they asked I put them to good use here. I’m a small business with limited resources. I owe these guys my thanks for working with me during this pandemic…not only financially but more importantly, they showed me how to use the system to get thru the lows. If only my other vendors were so helpful! What I like is that the program always gets better, adding ideas I have to the program. They have delivered my ideas as well as many I never thought of, but find very helpful and am glad to benefit from. I think they are a good company who listens and always wants to help.

Pros:

Service is always great! I always get same day help from these guys, even if it’s Sunday! From the day I started, I had the system working in a few days. Since then, changing it as been a breeze. One of the recent updates I absolutely love is how simple the new page for email and texting is. Creating and sending emails that look great is so easy. It’s like what I once used with MailChimp, but here, it’s just seems easier as my customers are here and the results (I don’t know why) are much better.

Cons:

I wish I had known about Preferred Patron sooner and not wasted my time with any others.

An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life!

Comments: Increased visibility thanks to the customized rewards cards, ease of use vs our previous rewards system, and a convenient solution for storing customer info and contacting them on special occasions or about promotions.

Pros:

Preferred Patron is so unbelievably user friendly! Our initial implementation of the program was quick and easy, and we loved how we were able to really customize it for our needs. We've been using the program in our high volume, fast paced orthodontic office for over 7 years, and haven't once considered changing. Our patients enjoy being able to log into the online portal hosted on our website to check their point balance and available rewards, and we love that the portal helps drive traffic to our site. Preferred Patron takes customer service to another level; I've literally never had a question or issue that wasn't resolved same day, typically within minutes. Brett's been outstanding in every single interaction, and his nearly immediate help and support really makes us feel like we're their only customer.

Cons:

We've had nothing but excellent experiences in interacting with Preferred Patron and have recommended them countless times. I'm honestly trying to think of a single con and it's just not possible!

Preferred Patron is "Boss" in this industry!!!

Comments: I learned about Preferred Patron from one of our patrons (a dentist), who was currently using this product and saw that I was using Royalty Rewards. Upon comparing our experiences and cost, I knew immediately that I had to contact Preferred Patron, which I did soon after. Upon learning of the various options, pricing and available resources, I could have kicked myself for having spent more than 3 times as much for a product that offered less in the areas that mattered most to our business. As a business owner who is also a CPA, I use the cost-value approach in managing our financial & other resources. Two of my biggest contentions with Royalty Rewards are: 1) their products and services are bundled in such a way that you MUST pay for what you don't need, use or care about, therefore a higher price tag is forced upon you; and 2) they have a convoluted way of calculating ROI (Return on Investment) that makes it seem that because of their product, your returns are higher. This could not be more false because they are included in the equation, clients that you have cultivated and retained prior to signing up with them. The bottom line is that we was not getting the value we needed for what we were paying and another solution was necessary. For me, Preferred Patron is "Boss" because they understand that their role is to help the business owner keep current patrons happy while acquiring new ones ... it's that simple! They do this by providing an excellent product with options to CHOOSE from, based upon what is right for your business and budget with the option to upgrade your plan as as your business grows. I signed up with Preferred Patron about six months ago and intentionally waited this long to do a review because for me, service and support is equally, if not more important than price. Some company are great during the acquisition phase then leaves you to fend for yourself ... not Preferred Patron! From the inception to a today (literally), they have responded to ALL of my request for support whether it is explaining features in the software or signing in to my computer and providing step-by-step guidance on how to get a critical promotional email formulated and sent out ... they have responded timely to all of my request for help and support. Thank you Brett et al. ... from the inception to today, you've always taken the time to provide the help I needed.

Excellent return on our investment. This platform has helped us grow our business faster.

Comments: Sales growth
Greater customer loyalty
Reduced advertising costs

Pros:

A perfect combination of a loyalty, customer retention and promotion systems. Our business has grown faster since using this product and I feel its worth every penny and then some ! The platform is always receiving improvements that make growing our business even easier. Customer support for this product is excellent ! They spend as much time as needed to help you through any issue or question...not that you'll need a lot of support but its nice to know its available !

Cons:

The only real gap is more accessible documentation. The support for this product is amazing, however at times I feel that having some form of online or quick access information on some of the features (especially new ones) would be helpful. This being said, a quick call to customer support has always proven successful.

Excellent software

Pros:

What I like about this program is its low price, it is very powerful and easy to use, it allows you to do SMS campaigns and we benefit in sales.

Cons:

I am very grateful to this program has helped me to raise my sales, the only thing I can criticize is that my clients have told me that on occasion is slow the program.

API integration flawless and works great!

Comments: We wanted to give our customers a easy way to review their earned points and super simple one click way to redeem their points... this was accomplished flawlessly using the Preferred Patron solution!

Pros:

The most awesome part of the API integration was quick to market, it actually only took our developer 6 hours to implement and have a working demo... if fact they didn't have one feature and the Preferred Patron developer turn around a new API for us to integrate with in mere hours! They are very easy to work with and the API documentation is very well documented and easy to follow... it made our job super easy to launch and didn't encounter any bugs with their API's or missing info in the docs... great job guys!

Cons:

None, the API preformed exactly as we needed and worked great.

Tourmax's Review for Preferred Patron

Comments: We enjoy the system and features and are 100% pleased we chose Preferred Patron!
Also, customer service is a huge deal to us & anytime that I need assistance with ANYTHING I can communicate via email and get a very timely response and step by step help. That to me is huge! Someone who wants to make sure that I am well taken care of and can understand the system better.

Pros:

This system is a very user friendly system to handle our needs for our clients and the Rewards Program that we offer to our clients. We keep it pretty basic for our program/needs but I know the system has so many great capabilities to reach our clients.

Cons:

Can't think of anything negative! We are happy!

University of Wyoming Athletics Student Rewards Program

Comments: This program has been great for our rewards program for our athletics events. We have seen a great increase in our student attendance and accredit that to our rewards program. This wouldn't be possible without use of Preferred Market Solutions. It has been a great product and very easy to use. I would highly recommend it to anyone!

Pros:

We were looking for a program to fit our unique plan to reward our students for attending our athletics events. We wanted to reward our students with a points program that would allow them to redeem their points as a gift card at a local sponsor that sells University of Wyoming merchandise. Preferred Market Solutions was very helpful in setting up the program and making sure it it went off without a hitch. We had little knowledge on what we were doing prior to working with them and have had no problems with our Rewards Program. We are able to print off reports, change point values depending on the event and prevent students from swiping their card more than once at each event. Each of our student workers have been able to work with the program and it is essentially fool-proof as nothing can be done that can't be fixed. It is a great program and has been perfect for our needs!

Cons:

We haven't had any problems with the product.

Superb!

Pros:

We are beginning to use it. The enrollment process and configuration have been easy and tailored to our needs. My best compliment so far is our Account Manager, [SENSITIVE CONTENT]. We are also thankful to [SENSITIVE CONTENT], who was our initial point of contact and presented the program to us. We work at a very fast pace and needed to launch this program in a very short period of time. From day 1, [SENSITIVE CONTENT] worked with us with an extremely tight timeline and made all the processes run smoothly. He is knowledgeable, professional, kind, easy to work with, skilled, and offers the best customer service we have experienced in a long time. We cannot thank [SENSITIVE CONTENT]enough for his incredible work and support to us. We look forward to continue working with him!

Cons:

None so far. Everything has been great so far.

Great customer service

Pros:

I was a little intimidated about using the software at first, having never used a loyalty software before. However, after working with [SENSITIVE CONTENT HIDDEN], I was able to quickly learn how to use the software, make edits and customize templates, schedule campaigns, and more. [SENSITIVE CONTENT HIDDEN] is quick to respond whenever I have a question and is always willing to help me learn how to better use the software so we can take full advantage of all that it has to offer. Whether by phone or email, he is professional, prompt, and knowledgeable. Having that kind of support makes this software an even better fit for our use.

Cons:

There is nothing to share at this time.

Excellent customer service for any issue small or large.

Comments: I did about 6 months of research and decided to go with Preferred Patron. It allows us to have various levels of rewards, the system was simplistic, and I found the company contacts to be responsive. We found after about 9 months that it wasn't working for us; we asked to make some changes and I honestly thought we would have issues with a down grade. This was a non-issue; they were accommodating, answered the phones and tech support helped us on Saturdays and Sundays. The tablet version is just what we need and we are super happy to have Preferred Patron as our choice for a loyalty card. We highly recommend them as professionals. They are very helpful, courteous, and respectful of any and all questions. They are willing to jump on a call and walk you through the program, help set it up, and share their expertise. It was more than I expected and I was very happy to have that support. This morning I received the invoice and noted it was incorrect. I emailed and within a half hour I had a response that they are correcting it!! What better service can you get than that?! Our customers love the simplicity of taking control of their points each time they come in; some have called our tablet "fancy". But in truth, it's really easy for everyone. Even the older generation get it and love it.

We switched to Preferred Patron for the cost savings initially.

Pros:

We are pleased with the ease of use. The response time from Customer Service is exceptional. The online Customer Portal seems to be a hit with our clients

Cons:

We wish there was an integration between this program and our POS system so that managing our clients rewards was not a manual process.

Quality Program Creates Increased Sales

Comments: Establishing customer loyalty has always been a struggle. Problem solved! This program has enabled us to achieve substantial results. Patronflex has created excitement with our customers providing increased sales and is the tool for future promotions and continued success. The support after the purchase has been awesome and I can't wait to see the new features that will be added in the future.

Pros:

We are currently using the customer loyalty program and gift cards. This program has helped rejuvenate our customer base. Staying in touch with our customers by using the automated e-mails in itself has created excitement. It helps us prove that we are all about customer service. Being able to have immediate access to the detailed reports concerning our "in process promotions" enables us to plan future promotions that will produce increased sales.

Cons:

Patronflex being our first and only customer loyalty program has surpassed all of our expectations which creates a problem in trying to determine a "con" about this program.

excellent

Comments: The access to better be in contact with my patrons.

Pros:

what i like most about this software is that is simple to use and like that it advertises my logo well on the tablet.

Cons:

what i like least about this software is that the interface could be a bit bigger. Buttons are a bit small.

Great experience! Knowledable and friendly, walked me through the whole program quickley

Pros:

Ease of use, and seperate tablet for customer use, ability to text directly to customers with ease. Also the abilty to send emails with customer points so they are most likley to open them.

Cons:

I really don't have any major issues, except not any fault with the software, we as a group, aree not as diligent in setting up customers on the loyalty software. if you are going to buy this, use it all the time.

Incredible Loyalty Platform

Comments: Our company's rewards program, which runs on Preferred Patron's loyalty platform, has become the cornerstone for all our direct to consumer engagement strategies. Supporting 75 stores and over 1.4 million members, Preferred Patron has proven to be scalable, reliable, and easy to integrate. The team at Preferred Patron is as responsive as any I have ever worked with; often turning projects around in less than 24 hours. Most importantly, Preferred Patron is not a one size fits all solution. They've worked with my company to develop a strategy that fits our unique business needs. They're, not just a great platform, they're a vital strategic business partner. Edward Rix
Vice President Marketing - MC Sports

Great program and great support!

Pros:

The team has provided exceptional service. They were always quick to respond and extremely helpful. They made the setup extremely simple and the product is very intuitive and easy to use. I would highly recommend choosing this company.

Cons:

I do not have any cons. All of my questions were answered and the system works great.

Preferred Patron Loyalty

Comments: Theoverall experience was an exciting one and interesting too.

Pros:

It has high customer retention features that keeps the client from the initial front end sale through to the backend sales by making use of its loyalty program.

Cons:

It is not so easy to use when it comes to its general functions.

Preferred Patron Flex - LRCH Muddy Rewards

Comments: Our customers really enjoy having a point reward system with us. It keeps them coming back to our facility to service there vehicles and hopefully buy one in he future.

Pros:

The system is very easy to use. It was also easy to adapt to our business. We taylored our Preferred Patron program to our needs as well as the customers needs. It is a very inexpensive way to keep in touch with our customers and build a long term loyalty with them. We are also saving money by sending invitations to our customers by email instead of mailing them (a saving of $10,000 per year).

Cons:

Not sure of any cons at this time.

Remarkable Program

Comments: Recommend for easy usage and quality.

Pros:

Our hospital went to a new healthcare computer program and SeniorCare could not be built into the new program, so we began a search that would work well for our needs. After searching we found that Preferred Patron meet our requirements and even went above and beyond to upgrade some needed functions to comply with our reports. The support team was quick and accurate with implementing the upgrades to keep us running.

Cons:

No disapponintments.

Casino Loyalty Program Solution

Comments: We researched quite a few different loyalty program solutions, we searched the casino gaming expos, and found a few that would work for us, however once we found Preferred Patron, it was a perfect fit for us, and for the price you can't beat it. Honestly, putting price aside, even the customer support is a selling point by itself. Setup was a breeze, understanding how the program works took very little time & effort, training staff was minimal...we are definitely happy with our choice. Thank you.