Rippling Reviews

An excellent all-in-one tool for the HR team

Comments: Among the several HR programs we use, Rippling is among the very finest. It's a one-stop-shop for everything I need to do my job, from requesting time off to managing my health insurance. It's just so simple to use.

Pros:

By empowering me with Rippling's product, our team can maintain a product-heavy, lean operational structure. Thanks to the onboarding process, I was able to keep my focus on the big picture rather than getting bogged down in the weeds, and I'm confident in my ability to make rapid progress thanks to the fact that my work is being reviewed by people who are experts in their field.

Cons:

The primary issue I have with Rippling is strictly a matter of personal opinion when it comes to the product's aesthetics: the design may seem cold and distant, making even simple tasks feel like more of an ordeal than they really are.

Time is saved by having all HR data in one place

Comments: It is simple to keep track of your time in and time out, as well as your lunch and rest periods and overtime, when you use rippling. Vacation requests can be made with ease, as can checking the available balance. This is a fantastic method of tracking such data if you are responsible for a large number of employees. The active benefits to employees are also plain to notice.

Pros:

Leave off, vacation, sick time, and working from home are all tracked in Rippling. Our insurance details, pay stubs, and company structure are all readily available through Rippling. It's convenient to have everything in one spot rather than constantly bug HR.

Cons:

The user interface is boring. The dashboard should provide easy access to frequently used software like time tracking. Despite my objections, I am frequently required to use a two-factor authentication process.

Rippling could do better

Pros:

We've only used the Payroll Management, Time Tracking and Leave Management and it's Payroll calculation works right.

Cons:

It's not local tax compliant which is why we had to do manual tax calculation. Their Dev/support team couldn't support our custom feature requriements.

Amazing HRIS software for Global Companies!

Comments: I'm a big fan of Rippling! We use this platform for US payroll, US benefit administration, a global HRIS, and in EU we additionally use is to maintain compliance in time tracking. It suits all of our needs and if we ever have a problem, customer success is there to fix it within minutes.

Pros:

I can not speak highly enough about Rippling. After working with several other HRIS systems (Namely most recently) and PEOs (ADP and Trinet most recently) I am highly impressed by both the quality of the platform as well as the customer support.

Cons:

At times, the software can be a bit complex to use. But customer support is always there to help you. One feature I would love to see is a better HR dashboard, the reporting is wonderful but it would be great to simply log in and look at things like attrition, change over time, etc.

Rippling: A Game-Changer for HR Management

Comments: we are very happy with our decision to use Rippling. It was the best fit for our small company in terms of pricing, implementation time, and customer service. We reviewed a lot of options and were impressed with Rippling's value and feature set. We highly recommend it to anyone looking to streamline their HR and payroll processes and get great support from a dedicated team.

Pros:

Rippling is an innovative and user-friendly HR and payroll management platform that has made a big impact on our business. The software is easy to use and navigate, with features that make it a pleasure to use. We particularly appreciate the ability to download documents and see paystubs, as well as the fun design quirks that add a touch of personality. The onboarding process is seamless, which is important when it comes to hiring top talent. We also appreciate that Rippling is always moving forward with new additions and improvements, which demonstrates its commitment to innovation.In addition to the payroll and HR features, we also appreciate the ability to integrate other apps, which has the potential to greatly simplify the onboarding process for new hires. Time off tracking and the delivery of documents like W2s and 1099s are important everyday features for us, and Rippling makes it easy to access these and other information. The benefits roll-up and the user-friendly interface make it easy to find what we need.

Cons:

While Rippling has many positive features and has been a valuable tool for our business, there have been some drawbacks to our experience with the software. One issue we encountered was that Rippling did not file our quarterly taxes and failed to pay federal taxes on the payroll for a few staffers, resulting in financial penalties from the government. This was a serious issue that caused significant problems for our business, and we had to transition to a new payroll provider that was able to handle these tasks correctly.Another issue we have experienced with Rippling is customer service, which has been disappointing at times. We have had to beg for responses and escalate emails to additional staffers in order to get a response, which is frustrating and not up to the standard we expect. Despite these issues, we are still being charged for Rippling, even though they have not performed their duties correctly.While these issues are certainly a concern, we still believe that Rippling has many valuable features and has been a valuable tool for our business overall. We hope that the company will continue to work on improving its customer service and addressing any issues that arise in the future.

One of the best employee management platform

Comments: I have been using Rippling for several months now and overall, I am very pleased with the platform. It has helped me to streamline HR processes and keep employee data organized. The mobile app is also very handy for employees who need to view their HR information while away from the office. Overall, I would highly recommend Rippling to any business that is looking for a comprehensive employee management platform.

Pros:

There are many things that I like about Rippling, but the thing that I like the most is that it is a complete employee management platform. It has everything that you need to manage your employees, from hiring to tracking their time off.

Cons:

The least liked thing about Rippling was the lack of specific features for tracking employee productivity.

Have used other HRIS's and Rippling is one of the best!

Comments: It is great and would recommend it to others. We got past the payroll implementation with a bit of a fire drill but it all worked out.

Pros:

Payroll, onboarding, training, MDM and inventory management is great! Really impressed with the user interface and data it provides. The period over period payroll review is great.

Cons:

The payroll implementation team did not meet expectations and communicate well.

Excellent value proposition for small and medium businesses

Comments: Onboarding experience was fabulous, lots of hand holding where we needed it and hands off when we had it well in hand. On going support has been great. We had no idea Rippling would end up such an important part of our daily toolbox

Pros:

It covers so much of what we need. Prior to implementation, we weren't clear on what IAM controls were going to be like, however this has turned into one of our most important features. A single place to manage 3rd party services is such a win!

Cons:

ATS isn't as fleshed out as it could be. It's not intuitive what happens when you pick a candidate status, and there appears to be no workflow.

Takes care of HR for even the smallest companies

Comments: We used Rippling to handle payroll for our first employee and have been using it since. Besides an initial hiccup with getting our direct deposit setup, HR has not been a topic we've spent much time thinking about, which is exactly what we wanted Rippling to achieve for us.

Pros:

Rippling has made payroll management a breeze. The setup for each new employee is very straightforward and the rest is seamless and automated. They also make commuter benefits easy to handle.

Cons:

It can be difficult to get access to your data in a straightforward way. For example, I wanted to get a list of my employees and their salaries, and spent maybe 15 minutes trying to make this happen. This sort of data should be straightforward to access, but said access is hidden behind complex UIs with overpowered features.

Easy to set up, easy to use, cost effective

Pros:

I was intimidated by all the administrative tasks I needed to do when starting my business. After being recommended Rippling, I checked them out. I was blown away how easy it was to set up and use. I feel confident that all of my admin, payroll, and integrations are set up for the long term.

Cons:

From a features perspective, there isn't anything I don't like yet. I think it could use a UI/UX update though. It's easy enough to use but there are other that look sexier.

I am excited to implement Rippling !

Comments: From the demo through implementation, our Rippling experience has been top notch so far. The team is very responsive and the system is extremely user friendly and customizable. I would highly recommend this to small HR teams looking to streamline processes.

Pros:

Rippling has been a great solution for us as a small company without an IT department. We are able to streamline our on-boarding and off-boarding processes, making it easy to order equipment and remotely update software on our employees' computers. Our employees love the easy app based user interface, making it easy to download paystubs, update personal information, enroll in benefits, and submit FSA receipts all in one platform!

Cons:

The only con I have run into so far is the lack of phone support for administrators. With that being said, the team has been very responsive via email!

Great integrations save hours, easy to use

Comments: Overall has been very good. Initial set up took minutes for all of our applications and payroll.
Really frees up a lot of time managing employees, computers and software licenses for the team.

Pros:

Intuitive design, easy to navigate, saves a lot of time managing multiple systems for employees. LOVE the software licensing set up and computer security management. Makes onboarding and terminations much faster and more accurate!

Cons:

Occasionally payroll support emails have gone unanswered for a couple of days. Benefits portion is not as customizable as some other stand-alone benefits admin systems but is more intuitive to set up on our own and far better than any other payroll-based benefits system we've tested.

Great Overall Business Product

Comments: Rippling has saved me time and money overall. Combining all HR aspects with payroll, apps, and equipment is the best bundle of services you could ask for, especially when you are dealing with multiple roles and departments.

Pros:

Rippling is extremely intuitive and easy to use! They make payroll a breeze each wee and walk you through ever step of the way. They integrate easily into QB and other platforms. The PTO tracking system is quite extensive and allows for easy tracking of employees hours and is very easy for employees to use when requesting time off. Pricing is very competitive and has saved our non-profit a lot of funds when compared to what we were using previously.

Cons:

The only con with Rippling is that they do not have a customer service phone line to call, all inquiries are done via email.

Streamlines Everything!

Pros:

I am a Rippling admin for 3 companies that I work as an independent contractor for. Ripplings ease of use is top tier and it makes HRIS/Payroll/Benefits Management so incredibly easy. I've gone through 2 different implementations and each has gone off with little to no roadblocks.

Cons:

I used to dislike a few aspects of the employee profile, but changes have been rolled out and those issues have largely been resolved.

Rippling for Small Business

Comments: I highly recommend Rippling to any business, especially small businesses. They have the capacity to scale any company's needs. Regarding my small business, it changed my whole HR game. Before it would take me or an employee almost two hours a week to run payroll and administer benefits. Now I do the whole process myself in less than 10 minutes. The new system did take some getting used to, but now I am familiar with process and the value Rippling provides me is incredible.

Pros:

The price that Rippling offers is hard to beat, especially considering all the value it offers. I now have direct control over my company's payroll and benefits. Any time I need to change something in this area or run payroll, it only takes me a few minutes. Also Rippling offers me a plethora of tools without shoving them on to me. I can implement it to the degree I need, and if I need more, Rippling has it for me.

Cons:

The price of having such direct control over payroll is that any mistakes I make are on me. It took me a bit to learn how to run payroll and administer benefits myself, but once I got it straight, the process has become a breeze. Also, it took me a little while to get used to customer service via email. At first it worried me, but after they dealt with many of my needs in a very timely fashion, I now feel comfortable with the system.

Best Payroll Service

Pros:

Integrations. Rippling will integrated with the most important 3rd parties to make the HR of your company simple. The integration with benefit providers make this worth every penny. The set up and implementation of the benefits is too easy. I recently set up medical insurance and it was too easy.

Cons:

If you want customer support you have to look at a help center/ forum instead of calling a live person. I haven't really needed to use it, but normally it is frustrating when I want to get something resolved quickly and I can't talk to anyone. With that being said, anytime I haven't been able to figure something out or needed support, I have emailed my rep that helped me set up my system and he was quick to respond and help me get what I needed.

Rippling Makes life Easier!

Comments: Overall we have had an extremely positive experience with Rippling. They have grown and added great features over time and they have made my job much easier.

Pros:

I love that it combines IT and HR into one portal. As a fast growth company, Rippling as made rapid growth and hiring possible because of the ways it has streamlined onboarding. As an HR professional I cannot tell you the many ways Rippling has benefited me!!

Cons:

They recently added a chat feature which has helped with support but over the last year support has been the trickiest part. I have seen major improvements over the last 2 months. Additionally, I would like more abilities to streamline what managers can see, reporting, and org chart capabilities.

Go Rippling!

Comments: The best way for a small business to manage a very complex process like HR and payroll.

Pros:

We are new customers to Rippling. My son did extensive research into payroll venders with benefits and other services. We were former Gusto customers and satisfied with many of its services, but it was limited when it came to benefits and integrating into mobile device management. We like the ease of use and awesome customer support through email. They reply within a minute or two with simple solutions using screen shots and explicit directions.

Cons:

Nothing thus far. The walk you through everything. They make it hard to fail.

Rippling Is a Life Saver

Comments: Everything about Rippling has exceeded our expectations. From the software, to the people we deal with, moving to Rippling has proven to be one of the best choices we've made as a company. We also appreciate that they are always moving forward with additions and improvements. This company is truly innovative and the best option out there today!

Pros:

I liked how easy it was to get setup, get all of our employees into the system and using it regularly, and how easy it is to manage most of our HR data.

Cons:

The PTO app could use some work, but the support team is working on improvements. It works well but some of our employees are a bit confused by the app sometimes.

Payroll Company of the Future

Comments: Overall experience with Rippling has been great. We got off to a rocky start for implementation, but customer service has stepped up their game since then so and we have been very pleased!

Pros:

I really like the ease of running payroll. We are also able to onboard employees efficiently without a bunch of paper being sent back and forth. The reports you can run are endless, which is amazing.

Cons:

It can be a little confusing to use at first. It took us a few months to get a good grasp on the software, and there are still features we don't know about.

Life Saver because is so user friendly one stop shop for everything we need to run the Company.

Comments: Our payroll, onboarding, and Off-boarding has been extremely easy as well as integrating several apps in just one platform to conduct our business proficiently and efficiently like never before we totally love it it’s just so complete.

Pros:

We enter the information just one time, so easy to use to customize, all the integrations needed to efficiently run our company.

Cons:

I really liked it a lot from the very beginning.

A lot to like, but if you need payroll be wary

Comments: As I mentioned, on the HR side of things, it is fairly easy to use Rippling. Payroll has its positives, until something goes wrong and then it is the worst nightmare and time suck that you will experience with a payroll software. As you can tell I am pretty frustrated. This isn't my first time that I have searched for other alternatives. I am considering other options at this point. Somehow the last five times I went through this they came through in the end but not before exhausting me, their customer and my accountant. It's not fun to rack up bills fixing the mistakes for software that I am paying for. If I change it will be to one of the payroll services with phone support.

Pros:

Rippling on the whole is fairly easy to use and employee friendly, until you get to payroll.

Cons:

The customer support setup is dreadful. Again, the people are nice, but the way it is handled is not acceptable for payroll. Payroll needs to have phone support as it is a time sensitive issue. I have been through all their growing pains, and feel like I should be compensated for debugging their software. They brought taxes in house and now several tax forms are late, again! There is no transparency with your payroll taxes or payments. I reached out to my account representative and his email address is no longer valid. ARGH. The inability to ever reach them via phone is a huge negative and the email support ticketing system is ridiculous if you have payroll questions. Also several of my open issues were never resolved, and they were over a broad range of issues involving payroll, pto, and insurance, yet they closed all the tickets. Again, promises promises on anything that isn't working correctly. The funding may be rolling in for Mr. Conrad, but they are losing grasp of the basics, as well as the items that used to function properly. At some point the reviews will not be so kind if this continues. If they resolve customer support I would be a much happier customer.

Rippling makes my life easier

Comments: Rippling streamlined our onboard / offboarding process, making it very easy for various tasks to be assigned to the people that need to take care of them. This makes it a lot easier, from an IT perspective, to know we've got everything done for onboarding or offboarding - it rendered my physical checklists obsolete! It also, from a user standpoint, gives me comfort knowing all of my HR related information is just a click or 3 away.

Pros:

From a user standpoint, Rippling is excellent - it has all of my HR related items conveniently located & easy to access. Payroll, benefits (including insurance details - no more worrying about losing my card!) and PTO all centrally located. From an IT standpoint - as someone who has SOME admin types of access to Rippling, but not full access - it is great to have a central location from which I can pull employee details like title, location and direct reports / who each person reports to. It allows me to keep that same data in sync across multiple systems, using Rippling as the "HR Confirmed" data source. I also love the two-factor authentication requirement. I turn that on anywhere it's an option for me!

Cons:

I, personally, have no issues with Rippling at all. There's isn't a "likes least" I could offer. I don't know the costs, but we have a very cost-aware management team so I am sure it is competitively priced. I didn't have to get involved in the setup or implementation, but do know that the team that did work through that didn't run into any serious obstacles, and was able to get quick support to any questions they had.

The Little System That Can!

Comments: Overall it is a great HCM for the price. It offers features that some more advanced and more expensive tools do not offer. More importantly their support team is top notch and are very responsive. And they are always learning and adding new features and integrations.

Pros:

What I like most: ease of use. I came into my new position without any experience with Rippling and I was able to figure out reporting and many of the basic functions very quickly. There are a lot of integrations with other tools to help fill in the gaps of Rippling which is great.

Cons:

It's not fully integrated with some of its partners -meaning it is integrated but not everything flows back and forth between the systems. For example, Lever is integrated but not every component of an offer flows from Lever to Ripping making some of it automated and some of it still manual. In addition, not everything is fully ready in Rippling such as their LMS. There is not a content design tool which means you must design training outside of Rippling and upload a SCORN file.

Makes my job as HR Coordinator easy!

Pros:

As a new HR Coordinator for my company, Rippling has made my job in this new position go very smooth. It has all the tools that we need to keep track of our new hires onboarding process, all our employee files, PTO and more. Excellent and detail reports super easy to generate, either using their templates or creating your own. Benefits management is excellent and I can not say enough about their customer service. Every time we need anything or have any questions, they are here to assist.

Cons:

It's a little higher in price compared to what we used to pay, but, we all have agreed it is worth it.