About NinjaOne
NinjaOne (formerly NinjaRMM) is the easiest, all-in-one IT management solution that MSPs and IT professionals love.
Ease of use, Cost, No false positives, excellent account management.
Lack of built in scripting. Has custom scripting capability but a small script database.
Filter reviews (168)
Usage
Sort by
Filter reviews (168)
Tim
Alternatives Considered:
Best RMM tool on the market
Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.
Pros:
Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.
Cons:
The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.
Gil
Alternatives Considered:
Best-in-class RMM for internal IT Departments
Comments: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).
Pros:
After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.
Cons:
Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).
Verified Reviewer
their SMS login is not working - no fix from their support in timly manner
Comments: not good, major issues should be fixed at the time and not dragged out,
Pros:
their is not a lot - I'm not impressed by their lack in support.
Cons:
the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.
James
Alternatives Considered:
Hidden Software Gem
Comments: Excellent product that we will use for years to come
Pros:
This product has wizards that make guided install a breeze to deal with, fast efficient deployment and ease of use
Cons:
More customisation of reports would be a great benefit
Brian
Alternatives Considered:
Ninja One changed our business
Comments: Fantastic, I can't fault ay aspect of the solution or the people working with the company.
Pros:
The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.
Cons:
The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!
Luca
Alternatives Considered:
Software per MSP
Comments: It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.
Pros:
What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.
Cons:
The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.
Regina
Alternatives Considered:
Huge bang for your buck!
Comments: We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.
Pros:
It's really easy to use, and SO MANY ways to track what's going on behind the scenes.
Cons:
It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.
Phil
Alternatives Considered:
Revolutionary RMM
Comments: NinjaRMM as completely changed our business, by allowing us to manage all endpoints and have great reporting that we can share with our clients driving efficiencies and sales opportunities that we were missing before.
Pros:
The ease of use and rate of development is amazing. The interface is powerful but so simple, we don't really need to train new staff what to do as it's so intuitive.
Cons:
Compared to some other RMM solutions it can still be a little limited with some features but these are being developed at a rapid pace and they have a clear roadmap.
Adam
NinjaOne: A 5-star product
Comments: Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.
Pros:
Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.
Cons:
Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.
Anthony
Alternatives Considered:
The Best RMM pour IT
Comments: have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)
Pros:
Time saving, transparency towards the customer, ease of management of a computer park, proactivity
Cons:
Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives
Jesse
Alternatives Considered:
Best RMM out there!
Comments: We have been able to have eyes on all clients servers which helps us a lot since before server drives would die without us checking or the client paying for your manual backup check service. Ninja allows us to monitor networks at a fair price to us and them. It also allowed us to use the TeamViewer integration to disable all RDP access for a much more secure remote tool.
Pros:
Ninja RMM has helped our MSP us better manage our growing customer base while providing us with the peace of mind client networks are being properly maintained and monitored.
Cons:
We have not had many issues with Ninja RMM so far. If anything the company is younger than most RMM platforms but funny enough I find that to be an advantage since they are constantly adding features and improving their platform.
Chalden
Amazing RMM software.
Comments:
I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all.
The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.
Pros:
Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly.
Cons:
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Mario
Optimizing time while NinjaRMM does routine work for us
Comments: Little by little we are configuring and customizing your policies to work for us. At first it cost us a little but we have the help of NinjaRMM
Pros:
Once they learn how to use it, the interface is very comfortable and productive. The ability to personalize everything to the way we work in the company.
Cons:
It still has few integrations. They still don't have it, for example, zendesk (and they use it to support me). Let's see if they improve soon
Brian
Alternatives Considered:
Excellent RMM for newcomers and experienced in the industry
Comments: The team at NinjaRMM is truly dedicated to providing a world-class RMM and experience for MSP's and ITSP's using it. The team goes out of its way to assist when needed, even getting their engineers involved if a partner need's more technical help. I would recommend and continue work with NinjaRMM to grow our IT services business.
Pros:
First is its ease of use to setup and organize for different clients. The learning curve is very minimal if you're experienced with systems administration tools. I found NinjaRMM to be quite easy to configure patching & scripting, as well as deploy its Webroot integration. NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs.
Cons:
The only con I can think of is the lowly NMS (network management system) agent. I refer to lowly because it's a functional but early-stage NMS solution in contrast to an Auvik or Domotz. However, at Ninja's price-point for some basic network monitoring, this agent works well.
Lucas
ninjaRMM slices through the RMM competition
Comments:
Recommendations to others considering the product
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space.
What business problems are you solving with the product? What benefits have you realized?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.
Pros:
We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.
Cons:
Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.
NinjaRMM, LLC Response
6 years ago
Hi Lucas, Thank you very much for your kind words! We've been on a tear in 2017 with multiple major releases and are looking to keep the same pace for 2H 2017! Please feel free to reach out to me if you have any questions or feedback, [email protected]
David
NinjaRMM caters to all sizes
Comments: Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore. Ninja support is super responsive and quick to turn around and fix your issues. As a company, they also treat you as a person and not a bottom line. Their backup integration has helped me in a few pinches with clients data. The best part of this software is that it grows with you as your MSP grows and it doesn't break the bank!
Pros:
Single pane of glass for managing all your clients. Whether you are a one-man shop or a large MSP Ninja is the solution you have been looking for. Super powerful policies and ease of automation. Integrates with other solutions for ease of transition from another RMM. It is lightweight and gives you tons of control and management where other solutions lack in ease of use and stuff you with features that you do not use or need. Ninja updates its software very often and it's quick to add new features making it even more powerful than before. I cannot recommend this product enough.
Cons:
I have yet to come into a con for this software. Sure it has had hiccups but nothing that is not addressed almost immediately if you contact support or it ends up going through development and released with an update. If you can request it Ninja will do its best to add it to its features list.
William
Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have used
Comments: There was always a fear that the patching of machines was not being done properly. And the basic thing we are paid to do was patch. We would spend countless hours with other platforms verifying, rectifying, and doubling our work load. Ninja's patching just works, and now they have added reboot notification on the main dash so we can see in a glance what machines need reboot to complete a patch. Even with schedules reboots, this is a security blanket.
Pros:
The tool, just works. No fuss no mess. The MSP market space is hard enough without dealing with tools that do the opposite of what it is supposed to do. I have used other platforms, they start with K & N. One was just a bear to use, the other couldn't keep agents online. But Ninja, you install it, you set it and you check it. It just does it work. Which is to make my engineers life easier. What use to take 12 engineers, now takes 4. What you pay, is definitely not reflective of what you get. And the best part, they truly understand that in order for them to succeed, they need company's like mine to succeed. A true company that partners with us. I cannot say enoug good things about them.
Cons:
The reporting is a little lite, but the community has raised its concerns and now the fix is on the road map. Same goes for a slew of other features that the community wanted/needed. Just wish they could 100X their development team every quarter .
Dennis
Fast and easy to use RMM
Comments: Pro-active management of our clients. We see problems before the customer realizes it's there.
Pros:
The RMM is lighting fast compared to others. The Remote tools are very easy to do maintenance on the background without interfering the users. You can set monitoring policies on companies and also create policies with inheretance with saves alot of time to make something for another type of device. For example: monitor specific services on a DC, but add an extra that inherit it, and add the exchange template to it :) They keep the MSP up-to-date with a roadmap, and keep adding features and still manage to keep it simple to use. In the last year they added VMWare support, this was a big thing that they were missing, but now they finally have it !
Cons:
There is no Linux agent, but it's on the roadmap.
Nate
NinjaRMM - Our Strategic Partner - Simple and Powerful
Comments: NinjaRMM gives us the ability for just a few technicians to manage hundreds of endpoints from anywhere in the world with real-time insight into everyday problems and remote support through Teamviewer.
Pros:
We partnered with NinjaRMM after running demos of over a half dozen similar RMM tools. None of them were as intuitive as NinjaRMM or offered the amount of features. NinjaRMM is constantly developing their product and releasing updates based on feedback from their MSP client base. Their support is always available and they actually want to help you solve problems. They are a strategic partner that we could not live without. We love the integration with Accelo (our PSA platform), Cloudberry (backups), Webroot (antivirus) and Malwarebytes (anti-malware).
Cons:
There is nothing that we dislike about NinjaRMM. If there was something we didn't like we would have picked another RMM tool.
Adam
Solid product that just works. Doesn't try to be overly fancy or complicated.
Comments: Makes managing client servers and workstations much easier than our last RMM platform. The Integration with TeamViewer is top-notch and works almost like it's part of the product.
Pros:
We like the simple and easy to navigate interface. When testing the product compared to other RMM platforms, we noticed right away the difference in how simplified Ninja was and it didn't take us 10 minutes clicking on ten sections and five sub-sections before we found the setting we were looking for.
Cons:
The product does lack some features, and as new features are added it does take away some of the easy-to-use nature of the interface. Hopefully Ninja will be able to balance the addition of new features (which it does need to remain competitive) with maintaining a clean interface. Thus far, they've done a pretty decent job, but that may be due to the product still being fairly spartan compared to the bigger players in the industry. Fortunately for us, we did not need all of the extra bells and whistles the big guys have. Those extra features don't come cheap, either.
NinjaRMM Response
5 years ago
Thank you for the review Adam, we will do our best to be the best RMM on the market. Please send any feedback related to features to [email protected]
Jarom
Ninja is a fantastic RMM tool. It elegantly combines simplicity with ease of use.
Comments: Network administrators can make managing hundreds if not thousands of machines an achievable task. It's fast, it's simple, and it just works.
Pros:
Combines easily with other related IT MSP tools via API, makes managing large groups of computers a piece of cake. The dashboard is simple, and UI is intuitively designed to be easy to operate. It's reliable, and the Ninja support team is responsive and helpful. After using a plethora of other RMM tools, Ninja has them all beat.
Cons:
TeamViewer/Ninja RMM integration sometimes is slower than I'd like to synchronize data, but it still works reliably for the most part. There's not a whole lot I dislike about this tool, mostly just wishing it had more features and integrations. (Which are constantly expanding.)
NinjaRMM Response
5 years ago
Thank you Jarom! We had 10 feature releases in 2017 and have a lot more planned for 2018.
George
NinjaRMM has continuously provided a quality experience for us as an MSP
Comments: NinjaRMM makes onboarding and management of client devices a lot easier than other RMM tools I've used. Despite several key features still on the roadmap or in development not being ready for production use, they're certainly worth waiting for and hopping on-board with Ninja sooner rather than later as the company has a good direction and will surely overtake many of the older RMM platforms as one of the best solutions for RMM. NinjaRMM has allowed us to quickly and painlessly onboard new customers and efficiently assess and address any incidents and issues on their systems. NinjaRMM provides an easy to use interface that allows us to train technicians with it in a breeze, allowing them to be more productive right at the start without a steep learning curve.
Pros:
NinjaRMM is consistently bringing good features to our RMM platform that allow us to continually grow our level of support for our clients. The support and feedback is always personal and easy to resolve any issues or provide ideas.
Cons:
So far there's nothing we dislike, aside from the occasional bugs which happens with anything, those are generally quickly resolved and not too disruptive to functionality.
Greg
Finally! Efficient Network Management!!
Comments: Fast access to my customer machines and machine data; excellent BIG PICTURE of my customers and their sites. I save time not having to ask customers for information, also not having to hunt for information.
Pros:
Easy to navigate interface, useful information at your fingertips, ability to quickly see "behind the scenes" when a user calls for help, Ninja has great tech support. There is Remote access, AV and Windows updates that can be managed directly from the Ninja Console.
Cons:
Would like to see customize dashboards, Would like to see an app , and if there was an app, would like modules so i can choose control what info is in the app.
NinjaRMM Response
5 years ago
Greg, thank you for your support. We will keep our foot on the pedal and yes a mobile app is in the works.
Bjoern
NinjaRMM: valuable RMM option
Comments: We're using this for all of our MSP clients and it's been great for us overall. Managed Patching, scripting, monitoring, automatic alert triggered actions etc.
Pros:
It's compact but powerful. Not as big and cluttered as other RMMs. Simple to use web interface and completely cloud hosted. No requirements for installation but still just as flexible. It's great for MSPs, comes with all the necessary features and integrations. The cost is very affordable and they offer 3rd party licenses for a great price e.g. TeamViewer.
Cons:
Not as many integrations as others might have. Not as customizable and feature rich as big players, but it has many good features and Ninja RMM is constantly improving their product.
Chris
Ninja helped us bring automation to IT Ops
Comments: NinjaRMM has helped us bring automation to our team and cut back on the man hours of patching our devices. It gives us a quick overview of the health status of our devices. We are able to bring more automation with the script library and hope to roll out event-driven scripts to solve some of our recurring issues.
Pros:
This product was designed cloud first in mind. Many other products I looked at required the use of on-site servers. Ninja has Mac and Windows support with Linux on the road map. Supporting all the major OS' that we run. The Patch management in Windows and third-party patching has saved us many man hours of our regular patching.
Cons:
no Mobile App as of right now. It's on the road map but this would be super nice to have as my team is always on the move with a mobile device.
