Opiniones de Nextiva

Nextiva delivered for our business

Puntos a favor:

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls. 2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone. 3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department. 4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data. 5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Contras:

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

A good phone system, but could be better.

Puntos a favor:

Mostly, I like that it works. I don’t get complaints from my people like I did with our previous Dialpad system. Free high-quality desk phones was a juice bonus. Not a difficult system to learn or use as a user.

Contras:

No voicemail transcription! Difficult to change call trees by yourself (but customer service does it happily and quickly for you). My personal white whale - the iOS app does not work (refuses to sign in) on my iPhone or iPad because it doesn’t like my wifi router (or some such BS).

New version of application loses all contact phone numbers. No way to port contact numbers

Comentarios: I have been using Nextiva for about 5 years. Phone service is good. Some issues, but the were usually resolved. (getting to support can take a long time) Now they are upgrading their desktop app to a new version NextivaOne. When you upgrade they try to move your stored contacts to the new version. The problem is that they only port "Personal Phone Number" to the new app. To clarify: When you create a contact in the current app you can enter Display Name, First Name, Last Name, Work Phone, Extension, Mobile Phone, Personal Phone and more. They only port "Display Name" and "Personal Phone" (the last phone number in the form). They don't port "Work Phone" (the first phone number in the form) All my personal phone numbers are blank. This means that it ports Display Name , but no phone number. This is a phone app. They are unwilling to create a utility to export contacts. They are unwilling to add a little code to the port that would find one phone numberif "Personal Phone" is blank (this is supposed to be a business application, why would I have only personal phone numbers?) I contacted their support. They maintain that there is "NO WAY" to do this. Really? It is perhaps a dozen lines of code to copy a different phone number if "Personal Phone" is blank. If I have to re-enter all my contacts, perhaps it is time to go shopping for a better VOIP service.

Puntos a favor:

Phone quality is fine. App for PC and Mobile Phone. Works with VOIP handset.

Contras:

New version of application loses all contact phone numbers. No way to port contact numbers

Reliable and affordable

Puntos a favor:

Nextiva is very reliable. I don't recall every having an outage.

Contras:

I wish the back end was a little easier to use. I need to reach out to support every time I need to change a recording or add a holiday closure. Past systems I've used were easier to navigate on my own.

Nextiva the Good the Bad and the Fugy

Comentarios: The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software. Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event. Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!

Puntos a favor:

Ease of use to add and manage users in multiple cities and states remotely. Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone. The old Cell Phone App. (not the new one) everyone loved this App.

Contras:

1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it. If it’s nonfunctional don’t try to sell me on how easy it is using it.

Great phone option for the tech-savvy and/or mobile business

Comentarios: The onboarding process went pretty smoothly. We started with a tech setup phone call, which took a bit over an hour. Customer service since then has been a little spotty - but we haven't been put in a pinch yet.

Puntos a favor:

I like that Nextiva can go with you anywhere you want to go - whether you choose to use your cell phone or a desktop phone. You won't have to change ISP's if you move to a new location - just plug into your internet connect or use your cell phone and you're good to go.

Contras:

Setting up voicemail, call groups, and other features is a bit frustrating. There is definitely a learning curve to setting up this system, so give yourself some room to learn their admin panel and features.

Trying to leave Nextiva was a nightmare

Comentarios: I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.

Puntos a favor:

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

Contras:

Where to begin, their pricing and contracts all but force you to stick with them long term or pay an arm and a leg to leave. I should have known better than to sign any contract, but wanted to save a little bit on the upfront costs (by getting a free phone) and slightly lower monthly rates. When I did leave Nextiva, I happily paid to break my contract, even though I shouldn't have had to pay any ETF at all. More on that later. While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues. When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain. When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract. Trying to leave them was a literal nightmare, because they broke their contract and I refused to pay the full ETF, I had to speak with a manager, who was supposed to call and never did. I had to call them 20+ times to finally get in touch with this manager. And because this manager was assigned to my case, I couldn't get another manager to fix things in the mean time. I'm 100% sure if I wasn't so persistent, I never would have gotten through to finally break free. Don't walk, run far far away from Nextiva.

Phone system for my business

Comentarios: If you spend some time with support and cofiguring then it's a great product. It does require some time to get it fully configured how you want it to work.

Puntos a favor:

Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM. Their customer support has been great as well.

Contras:

Took a bit of work to get it up and running from the beginning.

A Good Product with Difficult Onboarding

Comentarios: Overall, I imagine our experience with Nextiva was somewhat anomalous. My guess is that our issues were related to COVID-19 and they were unable to attribute our delays to such. It is difficult to look past the frustrating onboarding experience, but I think Nextiva is a good provider now that we have overcome the technical issues. If your company wants friendly and knowledgeable account support, Nextiva is a good choice.

Puntos a favor:

The easy access to Nextiva support and account managers is its best feature. If there are ever any issues, their support staff can be reached by messaging or phone call quickly. Reliable, domestic support is one of the primary reasons we switched to Nextiva and they deliver in that arena.

Contras:

Our onboarding to Nextiva was, frankly, a terrible and protracted experience. While the staff I worked with were always helpful, the salesperson I worked with greatly oversold their onboarding turnover time. We were told our change from 8x8 could be resolved by month's end upon engaging their services. However, it took nearly three months to get our system going, which was frustrating because of the low complexity of our service requests. Once we made the full transition, our services were marred by constant technical issues with the phone app, so a complete delivery of services did not occur until 2021.

Support is lacking

Puntos a favor:

Several options for add-on services including call recording, has options for mobile app and desktop app which are convenient for remote users

Contras:

Support is definitely lacking - response time is too long. There are constant issues with the phone and desktop app. Too many dashboards and logins for the various services - we have 5 different logins for different sites to manage our services with them.

Full service coms software solutions

Comentarios: Overall the change went quite smoothly. I was very impressed with Nextiva’s customer service from when we first began to talk to them, through to the support team we are using for question now we are using the software. All of the staff we have dealt with were professional, friendly and helpful. I think it’s the level of service that differentiates Nextiva from other service providers with similar products. We had a few teething issues with our staff as they were learning how to use the system, but we got through all the training and have been really pleased with the features of the CRM. There are a lot of features that have had a really positive impact on our staff, and now that they are comfortable with the change and the software, their feedback has been really positive. The internal wiki in particular has really helped with increasing staff knowledge and prompting them when they are helping a customer, and the internal chat is a tool that we didn’t know we needed – much easier for our staff to communicate while they are talking to customers. We used to be put customers on hold if we needed to get input from other staff members, so it’s a lot better experience for our customers now. Once we went live with the new systems, Nextiva have continued to be responsive and helpful.

Puntos a favor:

When we reached out to Nextiva, we weren’t entirely sure what level of solutions we were after. We knew our phone system needed an upgrade as it was very old and starting to get unreliable, but we weren’t convinced of the benefits of a CRM system instead of the manual customer service work flows we were using. I felt like the team at Nextiva really took the time to understand our business and help us work out what we really needed. We investigated multiple options and providers, but were really happy with the suggestions that came from Nextiva and felt that out of all of the providers we talked to, their suggestions were the best fit for us and our staff. They had the services we needed, at a price we could afford. We were initially looking at purchasing new phones, but Nextiva suggested hiring them, which was the option we ended up going with. It’s cost effective, and easy to upgrade in future if required. It was good that they helped us figure out the best option for us. The CRM system is very logical and our staff have found it relatively easy to learn and use. It’s standardized our processes, and has helped our support team become more efficient. There are a lot of great tools within the system which have made their jobs easier, and we’re really impressed with the level of reporting we can get without having to perform complicated queries. It’s also good to know that there are additional functions we can add on easily later when (or if) our business requires them.

Contras:

Implementation, while reasonably straightforward, was still quite a lot of work for our business and we underestimated how much effort it would be to get our staff to adapt. We had to train them on how to use new phones (all staff), and (for our customer service team) the new CRM system. There was plenty of support from Nextiva, but our customer service staff found it a struggle to balance the training requirements for the new system against maintaining high service levels for our customers. Some of our staff were quite resistant to change as had worked in our business a long time. We used the ‘super user’ approach to training; Nextiva trained a few of our staff, who then supported the roll out to the rest of the team. It went well overall, but if we were to do it again, we would probably hire temps to fill the gaps while our staff trained to help with workload management. Our old process and system were mostly manual, and so it was a big learning curve for some of our staff that didn’t have great computer skills.

Excellent support and priced effectively

Comentarios: Straight up, I partnered with Nextiva as I was looking for a good offering to bring to my clients who were unhappy with other local providers, most commonly Comcast's "Business Voice Edge" hosted VoIP service. I was introduced to Nextiva and have always been leary of hosted VoIP that doesn't come from the carrier you're getting Internet via. When you're on VoIP with your Internet carrier, there is usually a Quality of Service (QoS) type of system put on your connection that ensures general Internet traffic will not drown out your voice calls. This way you can blast Netflix all you want, the voice calls still go in and out first. Suffice it to say, I have yet to encounter major problems with voice quality and bandwidth issues. Support is amazing. The person that answers your call is the person that's going to resolve your issue. Right then. No callbacks. They are knowledgeable and friendly, and if they happen to not know an answer right off the bat then you get muted very briefly while they check in with someone more familiar about your specific scenario. Their onboarding process is simple, yet thorough. If your phone call flow scenario is complicated, they're going to fine tune that with you to ensure your calls are directed in the manner they need to be. They also began offering phone rentals this year, which I'll be honest more clients have asked for versus purchasing units. Rental offerings are cost effective and offer you much better warranty terms. Thanks, Nextiva!

Puntos a favor:

Support is amazing! Everyone is friendly, helpful, there's no transferring around or long hold times. I have yet to have a bad support experience with Nextiva.

Contras:

While it's a common practice in many telecom service offerings, once you make a purchase you are locked in for term. There's no option for turning down services if your company downsizes to save on expenses

A win-win for staff and customers!

Comentarios: The product offering is really compelling as it’s got the capabilities for enterprise level businesses without the cost and complexity of implementation. The service and support is also excellent and Nextiva are clearly invested in ensuring the success of their customers. Overall we’ve been very impressed with the work to date and the results too. It’s also a huge peace of mind thing for the board of directors as we have had to change a lot of systems over the last 5 years and that was a hugely time and money intensive effort. With Nextiva, it seems we’ve finally got what we need for both todays needs and the future needs we expect in the coming years. I would highly recommend Nextiva to other medium sized businesses who are looking for an all in one coms solution.

Puntos a favor:

The Nextiva NextOS platform is helping our staff do their jobs better, and in less time. Within our Data team the reporting processes that use to take up 2-3 days of the week are now a couple of hour’s work. On the sales team side of things, the team are converting sales at a higher than average rate. On the customer side, the wait times are down and customer sentiment is improving. This is all in one single system. It’s pretty incredible.

Contras:

I don’t know if I’m aware of any downsides of this platform. I guess if you didn’t want to know all the ins and outs of your business, then you wouldn’t want to have the transparency and information that this platform generates. Also, it’s a big job determining how to implement if you’re transitioning off other systems onto this one. You do have to invest in it to ensure you make the most of the capabilities. In our case we believe it to be a solid decision to set us up for the future.

A lot of features packed in a single platform - unbeatable

Comentarios: We have been very impressed with how much Nextiva thought of when they were creating NextOS, and are looking forward to seeing what other features are rolled out in the future that we may find useful.

Puntos a favor:

Nextiva have really delivered a total single platform communication system – NextOS is a great product, that delivers on all fronts. We were running multiple systems and everyone needed two monitors and lots of tabs open in order to follow all our processes and capture the same information across multiple systems. We had tried to make it more efficient and streamline as much as possible, but when you are using multiple tools there’s only so much you can do. We always thought that was just the way it had to be, but once we found NextOS we realized we could simplify the entire business by moving to a single platform for all our business communications. Having everything on one platform has increased our data quality and the quality of the reporting, while also reducing the time taken to create those reports. It gives us a lot better view of our customers, what they are wanting, and the sentiment analysis is really beneficial. It’s saved all of our staff a lot of time, and new starters to our business always comment that it’s so much easier having one system that does everything compared to their other workplaces. We were impressed with Nextiva’s approach to training and followed their recommendations and we were pleased with how that went. It was a big change for our business but their high level of support really helped smooth out the process.

Contras:

It’s a big change for staff when you are implementing a new system that they will be using for 95% of their work day. It replaced a lot of other systems, so the business change was significant.

Outgoing Call Center with Integration to CRM

Comentarios: Outstanding. Friendly, knowledgeable, and evolving. I highly recommend Nextiva to any Call Center looking to switch away from their old phone company or less equipped VOIP provider.

Puntos a favor:

Nextiva is a dynamic and energetic communications company that captured our attention a few years when we were looking to automate our outbound appointment setting operations. The integration they had in place with our Lead Management System vendor was a big advantage but they also offered everything else we would need and then some. To specify what we like most about the Nextiva software and app is the - well, everything really. The whole platform is pretty impressive and their enterprise support is phenomenal.

Contras:

There are a few things the common user might assume to work a certain way but don't because of one nuance or another, but anytime this arose (not often) Nextivas support team would clear up the matter and explain why it didnt do what was expected. Not a glitch but rather a user assumption error.

The core of our call center

Comentarios: As one of the team who was heavily involved in the project from beginning to end, I had a complete view of Nextiva’s product and service. They did a very professional job and although the team who supported us were really young guys they knew what they were doing. They were extremely responsive which I think is hugely important and they were tuned into all the details. With these projects it’s easy to get killed with all the minutia but they were great at documenting and had a very rigorous process that ensured requirements were clearly defined and that in the end we got what we asked for. They made it easy to trust that they had the implementation under control. It also went pretty quickly too and without any backtracking or major problems.

Puntos a favor:

Nextiva has become the core of our communications center. Previously we were working with a number of different systems and now have been able to transition to the one. It’s saving us money, and our team is saving time on tasks too. There are many benefits to these tools.

Contras:

I don’t think I can think of any “cons” to this system. It’s a vast improvement on what we had before.

The line quality on Nextiva’s VoIP system is a big step up

Comentarios: I mean, this is just what Nextiva does and their VoIP system appears to have been one of their original products so they are very experienced. They were really friendly and helpful (even though we asked a lot of questions as business continuity was really important to us). I wanted the transition to be smooth and efficient, but as a user of the phones, I also wanted to make sure our staff would have good experience and be happy with the software once we had transitioned. I feel like I’ve hit both those targets.

Puntos a favor:

The line quality on our old phone lines was becoming a big problem as they were no longer being upgraded. Sometimes we would have to call clients back due to a bad connection. We’ve had no problems since we moved, and the upgrade (including new phones!) saved us 5% on our total bill. Can’t complain at all!

Contras:

It felt like a lot to organize to get everything organized – Nextiva took care of all of it so it turned out to be not a problem at all, but initially we were quite concerned.

Title Tools for businesses big and small

Comentarios: Like I’ve already said, I’m a big fan. Nextiva makes flexible and smart tools, they’re doing the right thing by businesses and not just selling them an idea. I’ve worked with various platforms and sometimes it’s like you’re just being over sold when it’s not something that your organization actually needs. Our contact is very honest with us and only presents solutions that actually would make sense to our business. We appreciate that we’re not just another dollar sign to him. Our ROI on the systems we have is really high. I don’t have any regrets; these are great systems for all our businesses.

Puntos a favor:

We have a few family businesses and we use Nextiva services for all of them. The great thing for us is they can work for our small and larger enterprises. The packages make sense regardless of the business scale. They also make it easy to work with them so making the switch is super simple and they support you the whole way through. You don’t have to be super tech savvy to get this system up and running. It’s easy even for me.

Contras:

I don’t think there are any. At least none I’m aware of. I am a big fan!

Nextiva for All Your Calling Needs

Comentarios: Overall our experience with Nextiva is much better than with the previous service we were using but it does still have room for improvement.

Puntos a favor:

Nextiva customer support is pretty incredible. They clearly care about your experience with their software and go above and beyond to help resolve any issues or concerns and they generally respond fairly quick.

Contras:

We use Nextiva for our remote team exclusively on mobile devices and Nextiva’s main focus seems to be on desktop phone support so I feel like there are some glitches and issues that need to be addressed on the mobile side of things but overall it works well. Texting works but is complicated and that is frustrating but calls seem to work fine

False Reviews, Deceptive Company, Stay far away

Comentarios: Nextiva is deceitful and fraudulently renew contracts without notification or clients’ consent. They force you into a forever constant renewal that matches your original contract and will force for a termination fee which is equal to the remainder of your contract. When disputing their renewal no one with authority will reach out and continue to bill your card on file. Stay far away from this company, their service is spotty and will attempt to lock you into an Auto-renewal trap. Do the research on Nextiva, these are ongoing issues like many others are having. Make sure to do your research, other review sites are warning of individuals or entities associated with or having interest in Nextiva have been reporting fake and inauthentic reviews to increase their reviews score. As stated before, just stay away from this company, there are many of other reputable companies that won’t waste your time and money.

Puntos a favor:

Cloud based service to allow phones used anywhere from office to home office. However, this is the same with other providers.

Contras:

1. Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. 2. Forever ongoing contract auto-renewals without notifications to the client. 3. Account representative do not return calls or emails when within 3 months of contract ending. However, are available once the Auto-renew your contract. How convenient for them.

Robo Calls Galore

Comentarios: Served it's purpose until we changed, but wasn't great.

Puntos a favor:

I do not. I recently changed away from Nextiva

Contras:

With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent. It makes me feel like a lot of our calls were not making it to me.

Nextiva Phone User

Puntos a favor:

We've been using the Nextiva phones in our business for over 8 years. Very easy and simple to use. Some key options I enjoy and use often: - I'm able to pick up someones phone from my desk - Caller ID - Take my phone anywhere and plug into ethernet port and just like I'm in the office - transfer, add calls and conference calling is very easy to do.

Contras:

If internet goes down - so does the phone. It will get transferred to voice mail which then in turn can be sent via email.

Nextiva is amazing technology company!

Puntos a favor:

We signed up with them late last year and have been impressed with the service and the performance of the platform. The way they build and design tools is perfect for our business with most users not being highly technical. We conducted training to make sure that everyone had the base understanding and would be able to utilize the tool easily in their daily tasks. It’s been a vast improvement compared to the old systems and the business is very happy overall with the software. I can highly recommend considering this company if you’re in the market for business solution software.

Contras:

They have been both great in terms of service and product. We have nothing but good things to say about the entire process. One thing I will say though is that you have to be prepared for change. It’s not the old way and there are definitely people who don’t like change who might push back initially. It’s worth pursuing though, the benefits are undeniable. Thanks to the team the launch was very smooth too, no down times and the users were in there on the first day pulling reports and conducting analysis.

Nextiva for managing calls from your website

Puntos a favor:

The software easily allows to integrate with ship based phones. We use Cisco phones and it is very easy to set up hunt groups, voicemail etc. nextiva also allows us to integrate the service to our website using its available apis and extemely helpful customer support.

Contras:

The only issue that we have encountered is that when calling from the hunt group to another sip based pstn service, we sometimes lose connection.

Top VoIP company

Comentarios: If you are looking for a VoIP company, go to Nextiva! You wont regret it.

Puntos a favor:

Amazing Customer Service Top Notch Customer Support Best Sales Team Phone systems with no static on the lines Easy to reach customer support- online chat and by phone Easy setup and install They walk you through the process every step of the way I wish that other companies had the same business ethics and customer support as these guys do.