Product Fruits

Imprescindible

Comentarios: Atención al cliente 10/10. Programa imprescindible para nosotros.

Puntos a favor:

Para nosotros, poder personalizar la experiencia del usuario en nuestras aplicaciones ha sido todo un éxito con Product Fruits. Además, nos permite publicar actualizaciones, manuales, "blogs" gracias a su help center y comunicarnos con los usuarios fácilmente de múltiples formas.

Contras:

Puedes realizar tantas funciones que la curva de aprendizaje es alta al inicio, aunque no es difícil. Faltaría alguna personalización más sin tener que recurrir al código. Seguro que lo siguen actualizando y mejorando (nada negativo que destacar).

Great good-for-money option with fantastic support

Comentarios: This product is great value for money. We've been able to successfully implement checklists and tours into our app so that they look native. The customer service has been absolutely fantastic and even expedited the introduction of supporting group attributes for the checklists which has been a real godsend for us.

Puntos a favor:

The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!

Contras:

I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.

Alternativas consideradas: Chameleon

Razones para cambiar a Product Fruits: Cost and feature matching - ProductFruits provided everything we needed, along with the ability to embed checklists into our app

Excellent tool, and better Customer Service

Comentarios: Excellent. Not only the features we use, but also the Customer Service we have received (not even being on the higher plan). They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service.

Puntos a favor:

Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM

Contras:

If i have to say something, it would be the reporting options, although I know they are currently working on improving it.

Alternativas consideradas: Userflow, UserGuiding y Intercom

Razones para elegir Product Fruits: PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use.

Software anterior: Froged

Razones para cambiar a Product Fruits: All 3 where way more expensive for the business needs we have.

Onboarding tour

Puntos a favor:

I like how easy to implement an onboarding tour without any code

Contras:

it would be nice to set up a forum and select best implementation from PF customers so that new customers can be inspired and learn from each others.

Alternativas consideradas: Freshchat

Tremendously easy to use, amazing customer support

Comentarios: The support offered goes above and beyond. At any time you can schedule a technical session, and email replies are almost immediate!

Puntos a favor:

We're using Product Fruits to help with user enablement , our knowledge base, capture user feedback, integrated chat, and to deploy training for new features.

Contras:

We haven't found anything yet that we don't like.

Alternativas consideradas: WalkMe

Razones para elegir Product Fruits: Happyfox does not have the UI tour features we needed.

Software anterior: HappyFox Help Desk

Razones para cambiar a Product Fruits: WalkMe is not priced appropriately for the feature set we needed.