Product Fruits

Great good-for-money option with fantastic support

Opmerkingen: This product is great value for money. We've been able to successfully implement checklists and tours into our app so that they look native. The customer service has been absolutely fantastic and even expedited the introduction of supporting group attributes for the checklists which has been a real godsend for us.

Pluspunten:

The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!

Minpunten:

I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.

Overwogen alternatieven: Chameleon

Redenen om over te stappen op Product Fruits: Cost and feature matching - ProductFruits provided everything we needed, along with the ability to embed checklists into our app

Excellent tool, and better Customer Service

Opmerkingen: Excellent. Not only the features we use, but also the Customer Service we have received (not even being on the higher plan). They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service.

Pluspunten:

Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM

Minpunten:

If i have to say something, it would be the reporting options, although I know they are currently working on improving it.

Overwogen alternatieven: Userflow, UserGuiding en Intercom

Redenen om voor Product Fruits te kiezen: PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use.

Overgestapt van: Froged

Redenen om over te stappen op Product Fruits: All 3 where way more expensive for the business needs we have.

Onboarding tour

Pluspunten:

I like how easy to implement an onboarding tour without any code

Minpunten:

it would be nice to set up a forum and select best implementation from PF customers so that new customers can be inspired and learn from each others.

Overwogen alternatieven: Freshchat

Tremendously easy to use, amazing customer support

Opmerkingen: The support offered goes above and beyond. At any time you can schedule a technical session, and email replies are almost immediate!

Pluspunten:

We're using Product Fruits to help with user enablement , our knowledge base, capture user feedback, integrated chat, and to deploy training for new features.

Minpunten:

We haven't found anything yet that we don't like.

Overwogen alternatieven: WalkMe

Redenen om voor Product Fruits te kiezen: Happyfox does not have the UI tour features we needed.

Overgestapt van: HappyFox Help Desk

Redenen om over te stappen op Product Fruits: WalkMe is not priced appropriately for the feature set we needed.

Simple & Intuitive tool for improving your product adoption

Opmerkingen: Its difficult to get the user onboarding right. First impression clear user guidance are crucial pro product adoption. With Productfruits you can do it. It bundles all necessary features for great price to cover our needs. We are using it for onboarding new users, announcing new features, getting feedback, showing hints to the user on specific places in the platform.

Pluspunten:

Easy to set a simple product onboarding tour Easy integration No-code tours & hints builder Amazing support & help with custom use cases Customizability

Minpunten:

UX could improve even more (however current new version is great) To get the tour working with specific conditions is sometimes tricky (tunning CSS selectors)

Overwogen alternatieven: Appcues

Redenen om over te stappen op Product Fruits: local vendor with amazing support with all features we needed for one price