Opiniones de GoTo Connect

Un agran herramienta para Call Centers

Comentarios: Usualmente lo usamos cuando clientes nos piden hacer el lanzamiento o la activación de una campaña y nos presentan una base de datos para la generación de leads

Puntos a favor:

La facilidad de uso, y las posibilidades que representa la configuraciñon administrativa del sistema, es baste solido por sus varios años en el mercado

Contras:

Definitivamente el precio, el pago mensual no me parece adecuado

Buen sofware

Comentarios: Todo muy bien

Puntos a favor:

Programa fácil de usar y entendimiento para los usuarios y conectividad muy fácil

Contras:

Al principio sí hay que entender su funcionalidad y configurar a la necesidad de lo que se requiere ya después es muy fácil acceso

Goto

Puntos a favor:

Facil acesso en las charlas y conversacones

Contras:

Costoso el software original para ser compartido

Jive is a great price with all features needed

Comentarios: Overall, we've now been able to do tonnes of calls, outgoing and incoming since we went with jive. It helps grow our business. Access is available on the phone, computer or any other device.

Puntos a favor:

I like that jive is really cost effective yet gives access to all their features. It allows me to do everything i need to do, with alot of minutes within the plan.

Contras:

Jive seems to be great so far, cant complain

Very pleased

Comentarios: Been a user for 5 or so years, as they make improvements the service only gets better

Puntos a favor:

GoToConnect has been a great tool for my Financial Services agency, I can easily adjust the dial plan. The hub/user interface is great. I can text or call from any device, even do a virtual meeting from anywhere whit an internet connection.

Contras:

I have no complaints, I rarely have any glitches or issues

Decent phone system but the connection is not great

Puntos a favor:

It's very easy to learn. You will not need much training on it.

Contras:

The connection on audio calls is not the best. I've had quite a few calls that drop.

Connect center is great for admins

Comentarios: Great for monitoring

Puntos a favor:

I really liked the ability to check total calls as well as the monitoring in the que. It is great to be able to see who is on a call and who is next up.

Contras:

Only issue is having to switch between views to see the different ques in the way I wanted

Go to Connect has set me free!

Comentarios: This phone service was recommended to us by a company we work with and has been perfect for our needs. Customer service is very good as well.

Puntos a favor:

This software has allowed me to work from home and also be responsive to customers and employees while out running errands etc.

Contras:

*Occasional* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from.

Easy to manage.

Puntos a favor:

I can manage all of my agent's phone calls and their effectiveness. I can see how many times they miss a call, and it helps track how well they are doing their jobs.

Contras:

If a call is missed, it will oftentimes get stuck in the queue. It will not allow anyone to end up taking the call at all.

easy fast remote help tool

Puntos a favor:

we used to connect with our IT department to problem solving for remote agents, worked fine

Contras:

no practical issues, it easy to connect for not very tech savvy agents

A great tool for voip

Comentarios: A potent and efficient tool for small and medium-sized companies. For the management of a call center, or between collaborators, to be used on PC, for the control of the VOIP or group call. Good quality of operation and transmission.

Puntos a favor:

Goto Connect offers a lot of services. call management, sms, fax, put on hold, group calls, even conference calls, and many other services. Not very popular, it's for business rather than personal way. It is a powerful softphone for your IP call services. On the transmission side, nothing to reproach and envy from its competitors.

Contras:

The real problem with softphone is their mobile app, bug, sms sending/receiving failure, notification problem. I recommend it more on PC

Excellent

Comentarios: Perfect

Puntos a favor:

like most about this software is a excellent tool to work and its easy to beginners learn

Contras:

least about this software overall its good in all matters

One of the best meeting software around

Puntos a favor:

Very cost-efficient compared to other options in the market.

Contras:

apps are not that interactive but I am sure it will improve.

Great Software in the Making

Comentarios: It's been great. The company seems to be on top of things and they're definitely innovating and taking all the right steps to become one of the leading (well, they already are) communications services available!

Puntos a favor:

Very user-friendly and easy to navigate. Calls are clear (as long as you have enough bandwidth to ensure the packets are getting to their destination properly) and it has various options for being able to log in and use your ext/line (ie. web, mobile, VOIP). Customer service is very good. That's honestly one of the reasons I rated it so high. If there's ever an issue their support staff is knowledgeable and pleasant to work with. I've never had to wait more than 3-5 minutes for my call to be answered. If the issue is out of their experience, they move it up to another tier until it gets resolved. They follow up until everything is completely taken care of.

Contras:

The mobile app is still finicky at times. Quality has improved a lot over the past several months (and years) and it cuts out the call randomly, but it's not near as bad as it was. Jive also doesn't have a super comprehensive reporting system. Don't get me wrong, it has good reports that are easy to view, but we are needing some more details for our call-tracking and it's difficult to decipher and re-build what reports we have access to in order to get what we need. We have to ask for a separately-emailed list from one our contacts which I feel could get annoying for the agent to have to continue to do that each time we need one. Not very basic issues, but still some things I would like to see. They continue to improve though and take your feedback seriously so I can see them improving some of these functions in the near future.

Everything we wanted from a phone system and more

Comentarios: Moving to GoToConnect just before COVID lockdowns was a godsend. The ability to have staff work from home was a huge help. While the onboarding process was intense, GTC staff were there at every step to help. And the customer support ever since, at every step and for every issue, has been fantastic. My favorite fact is that I have yet to be transferred to another associate when I call in. Every representative has been able to resolve my issue every time.

Puntos a favor:

First off, GoToConnect is simply a great product. It does what it does well and without issue. We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization. We can design plans where the phones in certain rooms only ring at certain times. There are options to adjust the length of time before calls are routed to voicemail. You can create messages that play according to when the call is received (before/after hours, lunch, emergency closure). Staff members can even log into the system and work from home. GTC offers cloud based call recording. We only recently began utilizing that feature (more options than we can even think about) but have found it to be incredibly helpful. If there is ever a problem with a client, we can just review the call and have proof to resolve the dispute. GTC offers unparalleled customer support. It may well be among the five best customer support experiences I have ever encountered. And these are complicated, in-depth issues that they help us with. But their staff know their business and are able to resolve the issues every time.

Contras:

The onboarding process was lengthy, complicated and intense. Switching from a standard wired phone system to a VOIP system is a big switch for any company but especially for one without a real IT department. GoToConnect offers more features and capabilities than we can even understand or utilize. At times, the sheer number of opportunities can become paralyzing. The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two. On a "old school" system with a hold button and blinking lights for each line, that process was second nature for those of us with a few years of that process. Moving to a VOIP where you don't really have "lines" is still tripping us up.

Jive - highly recommended!

Comentarios: We have been Jive customers for more than 3 years now. I am not always accepting of changes, so I was not very happy when I had to learn how to use the new phone--but boy am I glad now that my boss made the decision to switch to Jive's VoIP phone system solution. We have different phones, but the one I like the most is the one that works just like my cell--it has a touch screen and it is so easy to use.

Puntos a favor:

Jive is very customizable! You can make changes on the fly; you can access the system on your desk phone, your cell phone or even your computer. I like how you can go into the portal and change the dial plan, close the office and temporarily forward phone calls to another line or office, then revert it back to normal--all with relative ease. I also like how you get so many features that are included -- they don't nickel and dime for each thing! One more thing I like is the presence monitoring on the phones, I can see on my phone screen if one of my coworkers is on a call so I know if I should transfer the caller or just send them to voice mail.

Contras:

Faxing is limited to 5 pages or less. However, now that I think about that, I hardly get any faxes anymore because people simply send me PDFs instead.

Chief Clerk

Comentarios: We are managing individual productivity better with the monitoring capabilities Jive offers and the reassurance and reliability of record keeping and management of incoming and outgoing calls has been a terrific safety net with customers. Customer service/tech support is perhaps the absolute best feature of the service. The technicians are outstanding, knowledgeable, friendly and professional and always aware of the pressure on our end to resolve issues quickly and effectively. And the follow up is truly exceptional, I have never, ever experienced this level of support from any company. In this regard the company is truly outstanding. I recommend Jive to my business colleagues and wholeheartedly endorse the service and software. To say it makes my job responsibilities more effective and more pleasant would be a gross understatement. I would give Jive my highest recommendation of any vendor we deal with.

Puntos a favor:

It has features which are very useful. 1. Monitoring individual user time and calls 2. Complete lists of incoming and outgoing calls to particular numbers 3. The easy ability to change the ring group from the receptionist to all users 4. Regular service updates on service issues

Contras:

Nothing. It is exactly what we need and want

Superior Customer Service and a Service to Match

Comentarios: GoToConnect has replaced our previous service provider with superior customer service, an incredible amount of features (particularly for a small business), and excellent phone service for a very reasonable price.

Puntos a favor:

Disclaimer: we have only just started using GoToConnect. I will set a reminder for six months from now to reevaluate this review, but unless something drastic happens, I have nothing but praise. Starting out with the most impressive first, GoToConnect offers a dedicated onboarding team to assist with everything from receiving your hardware order, configuring the system to suit your business' needs, discovering features that you didn't even know you needed, all the way through porting your number from your previous provider and verifying that everything works as expected. I placed my order for service and hardware on Tuesday 8/10 and received the hardware on 8/11. I had the system mostly configured by Friday 8/13 and completely configured by the following Tuesday using a temporary number with the help of the onboarding team. The only problem was that there was a minimum 14 day wait period to port the number over that we needed to wait for in order to have the full service active! The service itself has been dependable and top quality with very clear audio and excellent usability.

Contras:

The only downside that we have experienced so far is the intra-company messaging. It is only available on the desktop app and is not very dependable, requiring the use of a secondary messaging software such as Skype for messaging.

Jive

Comentarios: I really like them. Being on the IT side they are always very helpful and have assisted me in solving issues (or just done it themselves). The reliability was shaky at first but we have had the service go down in months and months vs Ringcentral where it would go down a few times a month even if only for a few minutes. The admin side PBX takes some getting use to, but once you do its a breeze to set up new users and change features, but when you are learning something new, make sure you take note of all the steps needed to set things up, because you might forget the next time. Though this might be more my fault as this is my first time working with phones in depth. Though they need some improvement on the web/app side vs RC. They are far superior in ease of use and reliability.

Puntos a favor:

The customer service is great and I always get help when I call in which is a lot. Everything is very easy to setup for new users.

Contras:

Jive Web isnt great. There are (or were) a lot of bugs with it. We have some users who show they have messages or vms when they dont. I have contacted support about it and they have been very helpful but havent really found a fix. The texting option was in beta but isnt anymore? (not sure) so it works fine for the most part but acts strange sometimes and will stop working. I guess reporting is in beta as well and that is difficult to understand though this is in the PBX admin side vs Jive Web.

Great service at a great price

Comentarios: Our old system did not allow for direct calls to each person and so calls were answered by a receptionist. It is nice to have a personal number to give out and to know people can call you directly. it presented a more professional business setting. The old system also sounded horrible, with crackling noises all through the calls, Jive voice is like a smooth cup of Joe!

Puntos a favor:

I can control the system from my computer. It is easy to change messages and dial plans. When I get stuck, the service reps are the best. Very knowledgeable, helpful and pleasant to talk with. They understand your problems no matter how you explain it and they treat you like a VIP. There are so many features and I know we don't use them all!

Contras:

It is hard to find something, but if I have to I guess I would say the color of the phones. They are black, maybe a range of colors would be great!

Excellent Service with Great Support

Comentarios: We have been using Jive for a year now. We wanted a solution that would integrate with our CRM. Our previous VOIP solution was unable to do so. On top of this capability, Jive costs us about $/line less. Voice quality is excellent, if I am out of the office the line rings through to my cell, and as far as the caller is concerned, I am in my office. I was able to port my lines from the previous company without a hassle. Set up was easy, and support has been excellent. If there is one drawback it is the fax system. It is a bit clunky to use. However, as we do not send many faxes it has not been a big issue.

Puntos a favor:

Excellent sound quality Easy to port existing numbers Excellent support Integrates with Redtail CRM Graphic oriented call routing Click to dial Unified communications

Contras:

Fax system is not very user friendly Jive desktop still in Beta

Jive Support

Comentarios: We are a resell Jive Communications. We have done some complex installations and some very simple jobs. From 4 or 5 phones to 65 phones. Jive has done a great job on all.

Puntos a favor:

When I have a question, i can call, get through to a tech and get my question answered. They will log on and look at issues with me rather than just wanting to fix it and move on. They take time to make sure I understand what is going on and how to fix an issue. Jive engineers are the most responsive I have ever worked with.

Contras:

It seems to be limited to specific programs written by Jive for Jive. Some features that are standard on some are not available on the Jive software. Their engineers are willing to work on solutions or work arounds.

The ease of the auto-attendant setup makes this the best telecom service around

Comentarios: Easy voip setup

Puntos a favor:

The auto-attendant service has a graphic interface that is easier to use than any company we have dealt with. The free additional features is a big plus, where a lot of companies nickel and dime you. 24/7 customer support is helpful and allows you to configure off hours.

Contras:

So far we have little to complain about. There is no cost effective way to run multiple phones for one individual, without paying multiple device fees. So if you have a phone in the office, and at home, you are paying double. A visual mapping of where calls are directed for an individually selected phone would be useful, but we haven't had any issues to complain about.

Best VoIP!

Comentarios: Great! Best VoIP solution on the market! integration with their video conferencing solution is currently free. They are always upgrading and imporving. Full of features to meet the growing small business.

Puntos a favor:

Full of features of a full PBX system. call parking, and auto answer are great features. Also the call routing. wide range of options. Large selection of harware and phone options. Great for any size business. We are not a very big company but as we grow so does our phone usage and Jive can expand easily to more extensions, etc. Jive mobile app is included free, and you can have calls forwarded to your cell phone.

Contras:

No real cons. Could have more walk through setup wizards that could setup things for you. It can get confusing when you have a large system and need to make changes.

Jive is Consumer Oriented

Comentarios: In general, Jive has been super responsive. Call forwarding has been a problem, but we have found an ulterior method.

Puntos a favor:

The software functions as expected, but the important thing for any business owner is the support of the Jive staff. When function is lost, it is important to find out why and who is responsible.The Jive technicians try to quickly zero in on the source of the problem with full knowledge that communications are the life line of any business.

Contras:

Because Jive is dependent on AT&T lines, there are problems that have to be reconciled with AT&T first, an issue that can take hours on the phone.